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Patrick Packenham
Patrick Packenham at Copeland Subaru Hyannis

Patrick Packenham | Page 11

Service Director

Copeland Subaru Hyannis

95 Falmouth Rd
Hyannis, MA 02601

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4.9
180 Reviews
4.9

180 Reviews

Write a Review

180 Reviews of Patrick Packenham

January 20, 2022

Dealership Rating
Employee Rating

Service as always. Everything was done as it should be and I’m very happy. More

by GUIVER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jan 20, 2022

Copeland Subaru Hyannis responded

We appreciate your business and our team looks forward to serving you again soon! Bryan Scarpellini Managing Partner

January 14, 2022

Dealership Rating

The transaction was quick, painless, and pleasant , I would recommend other folks to buy a vehicle here More

by JIBFRESHIE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Wayburn

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Jan 18, 2022

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

January 06, 2022

Dealership Rating
Employee Rating

Unhappy result. Could not obtain an inspection sticker due to warning light concerning passenger restraint system. Would hesitate to return for service or purchase of new vehicle. More

by ICWTHOMAS
Recommend Dealer
No

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

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Jan 06, 2022

Copeland Subaru Hyannis responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Bryan Scarpellini Managing Partner

Feb 11, 2022

Copeland Subaru Hyannis responded

I'm sorry we have not been able to hear back from you on this however we wanted to share that Massachusetts law requires that all supplemental restraint systems be working correctly in order to pass a vehicle for a State Inspection sticker. Please feel free to reach out if if we can help assist or if there are any remaining unanswered questions.

Feb 13, 2022

ICWTHOMAS responded

We brought the car to Bourne to Atlantic Subaru who found and corrected the problem and we were able to get a sticker. We were not happy about the service at Copeland.

January 04, 2022

Dealership Rating

I had a positive experience. Courteous staff. The process of purchasing a new vehicle was easy. More

by DSCHROET
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Costa

Print
Jan 04, 2022

Copeland Subaru Hyannis responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

December 31, 2021

Dealership Rating
Employee Rating

People in service with very courteous you got me right in and got me right out More

by EKATHYFORTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Print
Jan 01, 2022

Copeland Subaru Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

December 30, 2021

Dealership Rating
Employee Rating

Fast efficient and and delivered great customer service, Excellent experience. Very polite and courteous service and sales team More

by KRWASLEY
Recommend Dealer
Yes
Print
Jan 01, 2022

Copeland Subaru Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Patrick and our team met your expectations. Thank you again for choosing Copeland Subaru Hyannis, we look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

December 18, 2021

Dealership Rating
Employee Rating

They are pleasant , efficient and quick on service. I plan on returning for all my service. More

by TBECKLOFF0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Print
Dec 20, 2021

Copeland Subaru Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

December 15, 2021

Dealership Rating
Employee Rating

OK waiting area. Good feedback on required repairs, high dealer prices are not too pleasant though More

by BSHUGHES
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Print
Dec 15, 2021

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

December 12, 2021

Dealership Rating
Employee Rating

Professional, Attention to detail and needs of the Customer. George Costa, salesperson is the best. Have now worked with him on buying several cars over the years and will continue doing so as long More

by shefrin
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Costa, Chris DaCosta, Bryan Scarpellini , Everton Gouveia

Print
Dec 13, 2021

Copeland Subaru Hyannis responded

It's great to hear that you've had such a positive experience working with our team. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Copeland Subaru Hyannis, we look forward to assisting you with any questions or future vehicle needs! Bryan Scarpellini Managing Partner

December 10, 2021

Dealership Rating

Dealership is clean and the staff is friendly and accommodating. Waiting area is comfortable and well stocked with with coffee, water and various snacks. More

by a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris DaCosta , Max Martin-Simmons, Essence in service was interested in finding ways to help me.

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Dec 10, 2021

Copeland Subaru Hyannis responded

Thank you for your very kind review. Essence and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

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