Patrick Osbon | Page 6

Our salesman, Ben, was professional, friendly, knowledgable, and really listened to us. We ended up with a Grand Cherokee Limited and we're very happy! knowledgable, and really listened to us. We ended up with a Grand Cherokee Limited and we're very happy! More

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Good communication and keeping me updated on my loan status. Overall nice man. Thanks for my beautiful 2021 Grand Cherokee L Summit. I will be referring people to him that are interested in Jeep for sur status. Overall nice man. Thanks for my beautiful 2021 Grand Cherokee L Summit. I will be referring people to him that are interested in Jeep for sure. More

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Great group of guys to help me accomplish my daughter's first car . Thanks guys first car . Thanks guys More

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Evan is a genuinely kind person and top-tier salesman. I’ve never met a car salesman as wonderful and accommodating as him! He gave me options to fit my requests and was very patient while I made my deci I’ve never met a car salesman as wonderful and accommodating as him! He gave me options to fit my requests and was very patient while I made my decision. We all know the car-buying process can be a hassle, but he made it enjoyable and even bought us tacos! The entire process of buying the truck, having it detailed & serviced with brand new tires added and handed over to me took less than 24 hours (disclaimer, I bought the truck shortly after it had been traded in so the dealership hadn’t been able to have it “drive-it-off-the-lot” ready which I had been notified about prior to making my decision). Evan has since kept in contact with me ensuring satisfaction with the vehicle- I couldn’t have gotten a better salesman. More

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My son and family found themselves in a situation as they moved to Anchorage from Wisconsin. The boat that my Son and their vehicle was on was stranded in Juneau and his wife and 2 1/2 yr old daughter were d moved to Anchorage from Wisconsin. The boat that my Son and their vehicle was on was stranded in Juneau and his wife and 2 1/2 yr old daughter were due to fly in on July 6 with no one there to meet them. Mason and Patrick to the rescue. Not only were we able to purchase a car from start to finish on July 5 over the phone, but Mason and Team also picked up the Ladies from the airport with the new vehicle and helped get them and their gear (including 60 lb dog) to the new residence. This is incredible customer srvice, way above and beyond, and for this we are very thankful. Well done Mason and Team, you are true professionals!! More

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Buying a car doesn't have to be a negative experience. Zack and the team proved it. Thank you again for taking the time to do the car off so my wife could see her new truck. Zack and the team proved it. Thank you again for taking the time to do the car off so my wife could see her new truck. More

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I went in to the dealership just to look around and possibly trade in my truck. Dave made it possible to trade in my truck and get a brand new one that I was able to afford. possibly trade in my truck. Dave made it possible to trade in my truck and get a brand new one that I was able to afford. More

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Evan was super patient and put up with me which is not an easy task. He had to re-arrange a puzzle of 4 cars around in the show room just to let us test drive ours, and did it with a smile. Was a pleasure easy task. He had to re-arrange a puzzle of 4 cars around in the show room just to let us test drive ours, and did it with a smile. Was a pleasure to work with and i would recommend him to everyone. More

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HORRIBLE. I PURCHASED A VEHICLE IN 2019 BRAND NEW BY THE WAY THAT ENDED UP BACK IN THE SHOP THE NEXT WEEK AFTER PURCHASE, THEY HAD THE TRUCK FOR THE FIRST 3 MONTHS AFTER I PURCHASED THE VECHILE FIXING THE P WAY THAT ENDED UP BACK IN THE SHOP THE NEXT WEEK AFTER PURCHASE, THEY HAD THE TRUCK FOR THE FIRST 3 MONTHS AFTER I PURCHASED THE VECHILE FIXING THE PROBLEM, FINALLY GOT MY TRUCK BACK "FIXED" THEN THE HAD TO HONOR THE DEAL FOR PLACING AN AUTOSTART ON MY VEHICLE WHICH WAS PART OF THE SALE. WE DID NOT GET A SAY IN THE AUTOSTART THAT WAS PLACED. WE THEN MOVED TO TEXAS STARTED HAVING THE SAME STARTING ISSUES WE HAD JUST AFTER WE INITIALLY PURCHASED THE TRUCK SO WE TOOK IT TO THE LOCAL DEALER IN TEXAS A FEW TIMES ONLY TO BE TOLD THAT DUE TO SECURITY FEATURES PLACED ON THE 2019 RAMS THE AFTER MARKET AUTOSTART WAS NOW CAUSING THE STARTING ISSUES AND WOULD NEED TO BE REPLACED WITH A MOPAR AUTOSTART. CALLED THE DEALERSHIP IN ALASKA SPOKE WITH GREG THE SALES MANAGER AND WITHOUT EVEN LOOKING AT OUR TRUCKS SERVICE HISTORY DENIED THE PROBLEM AND STATED IT WAS NOT THEIR ISSUE AND WOULD NO PAY FOR THE REPAIRS OF THE AUTOSTART THEY PLACED ON MY VEHICLE. I ASKED THE PROBLEM TO BE SENT TO THE GM, I WAS TOLD I WOULD RECEIVE A CALL EXPLAINING TO ME WHY THEY WOULD NOT BE RESPONSIBLE FOR THIS ISSUE BUT THE GM NEVER CALLED US BACK. DO NOT BUY A VEHICLE FROM THIS DEALERSHIP. THEY HAVE EXTREME LACK OF COMMUNICATION, LACK OF FOLLOW THROUGH AND LACK OF CHARACTER. THEY COULD DO THE RIGHT THING IN THIS SITUATION BUT REFUSE TO EVEN CONSIDER OR NEGOCIATE OPTIONS WITH US. THEY WILL PAY ALL NICE AND FRIENDLY UNTIL AFTER YOU SIGN THE DOTTED LINE. FINE SOME ONE THAT WILL DO BETTER AND HAS INTEGRITY. More

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Living in the interior of Alaska, it is hard to find a quality dealership. After many futile attempts, I finally found this dealership. Joshua Catiller was the easiest salesperson to work with. I knew wha quality dealership. After many futile attempts, I finally found this dealership. Joshua Catiller was the easiest salesperson to work with. I knew what I wanted, and they had it. Communication was a breeze. Every expectation I had was met. The transaction, from Joshua the salesperson, to the sales manager (Patrick), and the financial advisor (Cody), never deterred me from what it was that I wanted. The sale was true to form and I am the proud new owner of a 2021 Jeep! Thank you Joshua so much for your professional and down-to-earth attitude. More

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