Patrick Osbon | Page 5

This is a top notch dealership would highly recommend buying your next Ram or Dodge from Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage.... It is a must that you ask for John Palmer not your same buying your next Ram or Dodge from Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage.... It is a must that you ask for John Palmer not your same old car salesman. More

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This is the second Jeep we have purchased from Evan in three years and we can not say enough about how wonderful he's been. He has taken care of us like we were family members. He would have spent the ent three years and we can not say enough about how wonderful he's been. He has taken care of us like we were family members. He would have spent the entire day with me today when I picked up my new Jeep if that's what I needed to drive away understanding all the features. He genuinely cares and wants us to feel great about our purchase when we pull off of the lot and we certainly have!!!! More

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I went in with the mindset of getting one car and one car only, i was not disappointed! David and his team went above and beyond to help me get the car i wanted! After 10 dealerships and a week of running ar only, i was not disappointed! David and his team went above and beyond to help me get the car i wanted! After 10 dealerships and a week of running around, I had the most fun and wonderful experience! More

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Three years ago, I left a great review about Lithia Chrysler Dodge Jeep Ram FIAT or South Anchorage and frequently recommended it to friends and coworkers after having purchased three new vehicles from Chrysler Dodge Jeep Ram FIAT or South Anchorage and frequently recommended it to friends and coworkers after having purchased three new vehicles from them over the past few years. I've attempted to trade and buy two more vehicles since then and was met with disappointing management both times. The salesman were all great to work with, but management seems to have shifted into unreasonable and exploitive practices, leaving me surprised with the dishonest and offensive customer service experience compared to my past three deals. Unfortunately, those salesmen I had the pleasure of working with ended our interactions with apologies for the rude behaviors of their management. Meanwhile, sales staff at other dealerships told me about quitting this dealership due to similar issues with management taking complete advantage of customers and losing reasonable transactions. First off, I recognize that I'm not likely going to get the KBB/NADA trade-in value for a vehicle when I work on a car deal. That's just not how many dealerships work in Alaska. Secondly, I understand in the current COVID market, cars aren't typically being sold at discounts. I can respect that. However, this Lithia location has been completely unreasonable in what they'll offer for trade-ins; especially compared to some of the other dealerships in Anchorage. In addition, management has no problem blatantly lying to your face when you understand dealership sales tactics and try to call them out of their dishonest claims. In my previous two experiences with trying to trade-in my vehicle and purchase a new one with this Lithia location, the manager offered me a (mostly) reasonable deal with the understanding I'd return one or two days later to finalize numbers and purchase because my daughter was getting tired or hungry at the time. When I returned, a different manager working would not honor the deals. Instead, they suddenly lowered the value of my trade-in by about $2,500+ both times despite it not actually losing value on the market and nothing changing about the condition of my vehicle. This meant that my new trade-in value came in consistently about $6,000-$8,500 below fair trade value. This is not reasonable and should not be accepted. Other dealerships I've worked with in Anchorage will not try to cheat you that badly if you call it out properly for what it is. When confronted on this borderline bait and switch tactic in both instances, management tried claiming that they couldn't resell my vehicles for a profit at those trade values, they didn't understand how the previous manager got those values, and the market wouldn't bare those values. These are normal claims dealers will make, but they also aren't true. So, when shown that comparable vehicles (same brand, model, and trim) in the Anchorage market are being sold well above my requested and fair trade-in range, they became condescending towards me and dismissive. In my experience today, my partner walked away with our daughter because she was so surprised and frustrated with the manager's condescending attitude. In my experience before that, when I asked the manager to honor the deal the previous manager gave me two days prior, he told me "Well, I don't see that manager now." and "You're not going to be able to find a better deal than this." I was very happy to prove him wrong just by going across town to Anchorage Chrysler, where I not only got a better deal on the price of next model tier higher, but also got the same fair trade-in value I wanted. It looks like Lithia Chrysler Dodge Jeep Ram Fiat of South Anchorage will only do business with you if they can completely cheat you using unreasonable, and in my opinion, unethical car sales tactics. I'm genuinely sad to say that I can no longer recommend Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage. This location went from being my favorite dealership to an avoided dealership in just two years because of how management now operates and treats customers working towards mutually fair transactions. They started being unreasonable before COVID and clearly haven't fixed those shady practices. I hope this review helps prevent people from being taken complete advantage of beyond what should be typically expected from a car deal. In my experiences, if you have knowledge of car sales and dealership tactics, I suspect you'll be disregarded like I was because they can't completely swindle you. More

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Professional, efficient and easy to work with. I’m very happy with my purchase. Thanks! happy with my purchase. Thanks! More

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Sales person was awesome. The first sales manager wasn’t very helpful. The second one and the person I made the deal on my car was really helpful very helpful. The second one and the person I made the deal on my car was really helpful More

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Very friendly environment, they take the time to hear you out and helped us with a iffy situation. out and helped us with a iffy situation. More

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Jonathan was extremely knowledgeable, helpful, patient and accommodating. I am happy with my new car! and accommodating. I am happy with my new car! More

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Easiest truck purchase ever! Fairbanks / anchorage Easiest truck purchase ever! Fairbanks / anchorage logistics went smoothly and the truck arrived right on time. Thanks Evan! Easiest truck purchase ever! Fairbanks / anchorage logistics went smoothly and the truck arrived right on time. Thanks Evan! More

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I went to Lithia because of family, and was treated like family by the whole dealership! Joshua Is my son and I could not be more proud of him. And the dealership felt like an extension of that family! Than family by the whole dealership! Joshua Is my son and I could not be more proud of him. And the dealership felt like an extension of that family! Thank you again. More

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