Patrick Lancaster
Patrick Lancaster at North Park Toyota of San Antonio

Patrick Lancaster

Finance Manager

North Park Toyota of San Antonio

10703 SW Loop 410
San Antonio, TX 78211

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156 Reviews
not yet
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156 Reviews

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156 Reviews of Patrick Lancaster

January 01, 2024

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Employee Rating

When I contacted the dealer online, they said the price was $2000 more than what was indicated on cars.com. I had to go in to hold them to the price published online. The in-store experience was great. Th More

by Jeanspieg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Garza, Abraham Garcia , Jose Perez did not honor the posted online price

Jan 02, 2024

North Park Toyota of San Antonio responded

Thank you for sharing your experience with us, and we sincerely apologize for any confusion regarding the pricing. We understand that accurate and transparent pricing is crucial for our customers, and we regret any inconvenience caused. To better assist you and address your concerns, we would appreciate more information about the specific vehicle and the pricing details. Your feedback is essential to improving our processes, and we want to ensure that future interactions meet your expectations. Please reach out with additional details, and we will work diligently to resolve this matter. Thank you for your understanding, and we look forward to the opportunity to make things right.

September 19, 2022

Dealership Rating
Employee Rating

Joseph T was amazing! Got me the vehicle I wanted!!! It’s fire 🔥 I will definitely come back again More

by Tanya D
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Turner

Sep 20, 2022

North Park Toyota of San Antonio responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

June 08, 2022

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Employee Rating

Excellent service , willing to help in any situation, very timely manner, very friendly staff , would recommend More

by Samuel.Duran210
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kyle

Jun 09, 2022

North Park Toyota of San Antonio responded

Thank you for the positive feedback! We're glad you enjoyed your service experience.

June 07, 2022

Dealership Rating
Employee Rating

Very helpful, nice staff and they took care of our needs listened and made our purchase much easier Thank you North Park Toyota More

by Ali Abdullah
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Boone

Jun 08, 2022

North Park Toyota of San Antonio responded

We're happy to hear you enjoyed your experience purchasing a vehicle. We appreciate the positive feedback. Congratulations!

November 23, 2021

Dealership Rating
Employee Rating

DO not buy a used vehicle from this dealership! I recently bought a used Dodge truck from them and within 3 months the truck blew an engine and after taking it to a local Dodge dealer im out 11000 do More

by hitt3622
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: J.C. Pilcher

Nov 23, 2021

hitt3622 responded

Your dealership sells trash used vehicles and people need to know not to buy from you! I’m doing everything I can to let people know!

Dec 08, 2021

North Park Toyota of San Antonio responded

Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please contact Justin Pilcher at Jpilcher01@nptosa.com and we will do our best to make this better.

July 26, 2021

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Employee Rating

I went to buy a new 2021 toyota tundra last friday.met with michael gurney a salesman. This guy was a 1st class act .treated me very professional and made the deal run smoothly,i would recommend this guy More

by Jgutierrez210
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fred Duron , Michael gurney

Jul 27, 2021

North Park Toyota of San Antonio responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

February 14, 2020

Dealership Rating
Employee Rating

I will surely recommend this dealership to my family and friends because all of the staff made it easy and simple for me to purchase my vehicle. Since I called JC, pre-owned vehicle manager, he was friendly More

by Marin Ruiz
Recommend Dealer
Yes

Other Employees Tagged: J.C. Pilcher , Justin Pilcher

Feb 14, 2020

North Park Toyota of San Antonio responded

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.

January 25, 2020

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Employee Rating

From our arrival to driving away in our new vehicle, this dealership was professional and accommodating in every way imaginable. We quickly had the vehicle we wanted at the right price, with minimal haggling More

by raysikes
Recommend Dealer
Yes

Other Employees Tagged: “JP”In sales

Jan 27, 2020

North Park Toyota of San Antonio responded

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.

January 21, 2020

Dealership Rating
Employee Rating

Team at North Park really delivered exceptional service: sales, finance, etc. Answered all my questions, very responsive. Highly recommended. I'm in the Houston area and went to North Park in San Antonio. More

by JCSpringTX
Recommend Dealer
Yes

Other Employees Tagged: Jose Perez, Tyler B

Jan 23, 2020

North Park Toyota of San Antonio responded

Thank you for your positive feedback!

January 05, 2020

Dealership Rating
Employee Rating

Personable, professional, friendly, knowledgeable The Personable, professional, friendly, knowledgeable The facility is very easy to move around in, very well designed. Management responsible knew exact More

by rb
Recommend Dealer
Yes

Other Employees Tagged: Betty Purgason

Jan 06, 2020

North Park Toyota of San Antonio responded

Thank you from all of us here at North Park Toyota!

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