Patricia Sommerville | Page 19

The customer service was outstanding, with a genuine interest in meeting the customer's needs. The staff answered all of my questions with professionalism and were enthusiastic when my daughter and I t interest in meeting the customer's needs. The staff answered all of my questions with professionalism and were enthusiastic when my daughter and I took delivery of the car. More

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Outstanding service. Friendly, professional, considerate of customer priorities: I was hesitant to have the transmission replaced due to cost and age of car. Service professional suggested to replace with u of customer priorities: I was hesitant to have the transmission replaced due to cost and age of car. Service professional suggested to replace with used transmission with lifetime warranty on the part. That might not be the right solution for everyone but it was for me. Zero issues afterwards. Feels like new. I truly appreciate the outstanding quality of work and customer service Prestige Volvo provides. More

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The rating I provided was certainly based on exceptional service. Don Chopoorian is great as a Sales Consultant and went above and beyond to ensure my experience was positive. I was confident that I had mad service. Don Chopoorian is great as a Sales Consultant and went above and beyond to ensure my experience was positive. I was confident that I had made the best decision selecting your dealership. More

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This is our 5th Volvo. My wife, as do I, simply love the Volvo automobile. We have been dealing with Prestige Volvo, East Hanover, NJ since our first Volvo in 2000. Everyone is always friendly and profess Volvo automobile. We have been dealing with Prestige Volvo, East Hanover, NJ since our first Volvo in 2000. Everyone is always friendly and professional, making you feel comfortable. When it come to service, they are not demanding, only recommending in optional service items. The service team is outstanding, just to mention Bill Dempsey and Patricia Sommerville, who we've dealt with the longest. Bob Knott is proving himself to be a great addition to their team. Christian Parada originally contacted me about a week ago to get our interest in getting out of our current lease, due to expire in Dec 2013, a bit early and find us a deal we were happy with. Christian then asked PJ Lee to research our current lease to see what he can do. PJ called me the other day, professionally, asking a few questions as to what we were looking for and went into action. He called me on Friday, gave me a few lease term options and left it in my lap, not pressuring me as to when I was going to come in or trying to get me to commit. We met with PJ yesterday, Saturday, he showed us a few vehicles and we decided. We re-confirmed the lease options he originally presented to me and we left in our new XC60 comfortable that we were treated fairly, professionally and respectfully. PJ was a pleasure to deal with, very knowledgeable and straight forward. He not only talked business, but personally about his nephews, who he adore's, and interests. There was no reason for haggling, going back and forth. Thanks for such a pleasurable experience, my wife loves her new XC60 !!!! Anthony Mutz More

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Patricia is an absolute pleasure to deal with and is a tremendous asset to Prestige. Although my issue was not resolved during this particular visit, Patricia, Bill and Andy worked seamlessly together to tremendous asset to Prestige. Although my issue was not resolved during this particular visit, Patricia, Bill and Andy worked seamlessly together to ensure that the problem was reassessed and corrected after my follow-up visit in mid February. Thanks again for a great all around experience--I know that my car is in extremely capable hands and Prestige. Thanks again to the entire team for resolving our issue and providing truly excellent service!! Regards, Chris Turner More

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I have been a customer - both sales and service - since 1985. Though I do not live in New Jersey, I take my car to this dealer. My loyalty for almost three decades speaks for itself. I only wish that every 1985. Though I do not live in New Jersey, I take my car to this dealer. My loyalty for almost three decades speaks for itself. I only wish that every business with whom I interacted had the integrity, quality and excellence that is always on display at Prestige Volvo. More

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I have my S60 for about a year. Its a great car to drive and Prestige did a first rate job setting up a delivery in Sweden. I recommend European delivery. Service is also very friendly and well organized. and Prestige did a first rate job setting up a delivery in Sweden. I recommend European delivery. Service is also very friendly and well organized. No complaints at all. More

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I scheduled a periodic service with Lindsey who was most courteous and helpful in providing a convenient time for drop off of my car and making available a loaner car for the day. The work was completed by courteous and helpful in providing a convenient time for drop off of my car and making available a loaner car for the day. The work was completed by dealing with Patricia at drop off and pick up, the issues were dealt with under warranty and everything proceeded smoothly. More

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I have had two Volvos in my family for ten years. My main reason for purchasing this car is the entire experience at Prestige Volvo. The dealership is first rate from sales to service Whenever I have a servi reason for purchasing this car is the entire experience at Prestige Volvo. The dealership is first rate from sales to service Whenever I have a service problem, I am taken care of even if I have no appointment. This dealer is a "10" More

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Although I have issues with the car itself ( 2005-XC90), the service department has been wonderful to me. They understood my frustration and worked with me to the best possible solution. I have a dealership the service department has been wonderful to me. They understood my frustration and worked with me to the best possible solution. I have a dealership closer to where I live, but the relationship with this dealership has always been exceptional. It is worth the extra drive for the service. More

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