Patricia Sommerville | Page 18

Outstanding service by the best customer service department! I have had my Volvo serviced at Prestige Volvo for over 8 years and they have dispersed any misconceptions of car dealers being the too expensive when I have had my Volvo serviced at Prestige Volvo for over 8 years and they have dispersed any misconceptions of car dealers being the too expensive when it comes to car service. Everyone in the service department is helpful, but I would like to commend Patricia Sommerville for her incredible professionalism, expertise, dedication and friendliness. Patricia always seems to go above and beyond to help customers and she is always smiling, no matter what sort of challenges she may be facing. I can go to a service shop closer to my home, but I prefer going out of my way to Prestige because of their unparalleled service. More

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Excellent service, patient customer service We have an older XC90 that we want to keep going as long as possible. Prestige Volvo and Patricia Summerville in particular, were very understanding o We have an older XC90 that we want to keep going as long as possible. Prestige Volvo and Patricia Summerville in particular, were very understanding of our goal. She was patient as I did my usual 25 questions about each service, and did her best to get us the right service for us (versus pushing only "standard" services as some dealerships do ). Very nice, very professional and patient. The service manager there, Jay Rosen, has been very helpful to us as well, personally helping us diagnose issues, and, arranging for assistance from Volvo headquarters on repairs. Great dealership. More

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Excellent Service Department! The customer service you will find at Prestige Volvo is tremendous. The service manager Jay Rosen made sure I was a completely satisfied customer. Ove The customer service you will find at Prestige Volvo is tremendous. The service manager Jay Rosen made sure I was a completely satisfied customer. Overall Prestige is a wonderful experience and a class act establishment. I would HIGHLY recommend Prestige Volvo to anyone looking to purchase a new care or who is looking for a great service experience! More

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This Dealership Makes Me Want to Buy ONLY Volvo... HERE! The service at Prestige Volvo is ALWAYS superior. Today, it was Pat Sommerville who handled my problem, promptly and efficiently...but Bill Dempsey i The service at Prestige Volvo is ALWAYS superior. Today, it was Pat Sommerville who handled my problem, promptly and efficiently...but Bill Dempsey is great too. They are friendly, knowledgeable, accommodating and responsive. They are a BIG part of the reason why I am a repeat Prestige Volvo customer... and I recommend them without reservations. More

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Outstanding Customer Service Experience Jay is outstanding!!!! I recently had a transmission replaced here. The service was Excellent. I was well informed about the work being done. I am v Jay is outstanding!!!! I recently had a transmission replaced here. The service was Excellent. I was well informed about the work being done. I am very happy about the quality of work performed on my car. It drives great. I highly recommend this Volvo sevice department and dealership. Thanks a million for the outstanding service Jay and the entire Volvo staff. More

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Great service and experience This is a great team of service folk. They do great work - -competent, on-time, on-budget and always find a way to go the extra mile. Jay the servic This is a great team of service folk. They do great work - -competent, on-time, on-budget and always find a way to go the extra mile. Jay the service manager is one who can trust will take care of my car and me fairly, well and for a good price. These are the kind of people you want to work with. Now let's figure out how to clone them for other service departments!!! More

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Excellence in Service I cannot say enough to praise this hard working group of people. After moving to New Jersey in 2002 I had the luck to need service on one of our cars I cannot say enough to praise this hard working group of people. After moving to New Jersey in 2002 I had the luck to need service on one of our cars and ended up at Prestige Volvo. Best business relationship I could ask for! The team, led by Jay Rosen, and well supported by Patricia as well as others excel at providing excellent customer service. More importantly is the high caliber of Volvo know-how in terms of mechanical service. And to add to all they are well priced providing good value and perfection of product. I have had such a good experience that we have purchased three cars from Prestige Volvo in the interim. A job WELL done! More

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Wow, why did I drive an Audi in the past? I had talked to Patricia regarding an issue I was having with the car. She felt that it would be covered by a Volvo extended warranty on the part. I I had talked to Patricia regarding an issue I was having with the car. She felt that it would be covered by a Volvo extended warranty on the part. I got an appointment for the following day. On such short notice, they did not have an available loaner, however that is to be expected. One was offered for later in the week if I wanted to come in at that time. The car was completed at the agreed upon time, vacuumed and washed. The part and labor were covered at no charge. Patricia was extremely polite and helpful. It was a great experience. Kudos to Volvo and to Prestige Motors Now a dig at Audi of America. I have been an owner of multiple Audis over the years. The experience I have had with Audi has been that they and the service advisers at the dealerships will do anything to avoid fixing problems. The Audi dealership will either find nothing wrong for the primary complaint, but their service adviser will find multiple other "non problems" that they would like to perform (for example-- telling me I need new front brakes less than a week after I had my brakes changed by my trusted mechanic). Hmmm. More

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Finalization of repair within 45 minutes of appointment. Issue resolved after first time fix. Free coffee and water while waiting. Can't ask for more. Issue resolved after first time fix. Free coffee and water while waiting. Can't ask for more. More

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I had a scheduled appointment for service on Saturday 2/22 at 8 am. I cannot express how impressed I was with Patricia Somerville the Assistant Service Manager. She knew her job and did it with a smile o 2/22 at 8 am. I cannot express how impressed I was with Patricia Somerville the Assistant Service Manager. She knew her job and did it with a smile on her face even at 8 am. She was extremely helpful in answering all my questions and handling my service. She appeared to really love her job and had a contagious positive attitude. In the end, I had a great customer service experience at Prestige and will recommend it to all. Thanks, Rich Aschenbach More

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