Oscar Escobedo

You hope buying a new car will be simple and exciting. Ours came with an unexpected challenge, but what we’ll remember about Greenway Kia East is the people who helped us through it. We chose this deal Ours came with an unexpected challenge, but what we’ll remember about Greenway Kia East is the people who helped us through it. We chose this dealership despite staying nearly two hours away because of its straightforward pricing and the availability of the exact Telluride we wanted. From our first conversations, Bryan Acebal was attentive and easy to work with. That openness mattered to us and gave us confidence in making the trip. After we drove home, we discovered a vibration at highway speeds that hadn’t been apparent during our test drive. What followed took more time, travel, and patience than we had anticipated. Through it all, though, we felt our concerns were heard and taken seriously. Our Service Advisor, Oscar Escobedo, treated us with kindness and was honest about the repair timeline. Members of the service team took the time to ride with my husband and experience the issue firsthand. When a repair couldn’t be completed before our scheduled departure from Florida, General Manager Michael Severino helped arrange an identical replacement. Ameur Benaoudia handled the new paperwork, and Service Foreman Kenny Ortiz made sure the replacement had been tested at highway speed before we made the drive back. We’re especially grateful that, even when the answers weren’t immediate, the people helping us remained respectful and willing to work toward a resolution. That kind of care matters when an experience hasn’t gone as planned. We truly love our replacement Telluride. While we wish the journey had been simpler, we appreciate the people at Greenway Kia East who helped bring it to a happy ending. More

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What stood out most about the Service team at Greenway Kia East was their willingness to listen. We brought in our newly leased Telluride with a vibration that only appeared at highway speeds, and several Kia East was their willingness to listen. We brought in our newly leased Telluride with a vibration that only appeared at highway speeds, and several members of the team took the time to ride with my husband, experience the issue firsthand, and acknowledge our concerns. Our dedicated Service Advisor, Oscar Escobedo, was attentive, respectful, and candid about the repair timeline—especially important because we had a scheduled departure from Florida approaching. We also appreciated Service Foreman Kenny Ortiz making sure the replacement vehicle had been tested at highway speed before we made the nearly two-hour trip back to the dealership. While the original vehicle’s issue ultimately led to a replacement, we appreciated the Service team’s efforts throughout the process. Everyone we worked with was kind and professional, and we’re grateful for the care they showed us while navigating a challenging situation. More

by Heather Verified Customer Verified Customer

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I have been going to your dealership. Kia east since 2018 and I have not had any problems whatsoever with anyone there. Carlos in the service department has been super great in accommodat Kia east since 2018 and I have not had any problems whatsoever with anyone there. Carlos in the service department has been super great in accommodating me. When I need help. I have four kia's and out of the four three of them have been purchased at your dealership. I am very happy with you guys. Everyone is sweet and goes out of their way for us More

by m22lombardo Verified Customer Verified Customer

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They diagnosed the problem and quoted the amount. I got a second quote and towed my car to another place. I saved move than 50 percent. Which was over $1,000 dollars. I got a second quote and towed my car to another place. I saved move than 50 percent. Which was over $1,000 dollars. More

by Brian.marincov Verified Customer Verified Customer

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Son muy respetuosos Son bien rapidos Son Amables Estan bien acecibles Mi mejores esperoencias en compra de csrros Amables Estan bien acecibles Mi mejores esperoencias en compra de csrros More

by EEMS0409 Verified Customer Verified Customer

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It all started. I took my car in for service.Started to look around and things progress from there I took my car in for service.Started to look around and things progress from there More

by terrysommer58 Verified Customer Verified Customer

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The experience started out ok, but the service took much longer than anticipated. The main issue was that the service advisor claimed the car needed alignment. I agreed to the service and was changed for it longer than anticipated. The main issue was that the service advisor claimed the car needed alignment. I agreed to the service and was changed for it (along with a battery terminal cleaning). The car is new, purchased last November, and has a maintenance package so all of that seemed strange to me. That a car so new would need those things and also that I should be charged for them. After getting home I realized I probably shouldn’t have been charged for the alignment even though it’s not covered in the maintenance package but since the car is less than a year old and under 10k miles. I researched and found out that is the case. I reached out to the dealership since and worked with the service manager to get it corrected and 3 weeks later I still do not have my refund, what I do have is a lot of excuses as to why it’s not been refunded back to my card yet. Whole experience has left a sour taste in my mouth and made me feel the team there cannot be trusted. I’ll be taking my car to a different dealership for service moving forward. More

by Lobocolon Verified Customer Verified Customer

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Friendly staff, the repair was done in a reasonable amount of time, quick and easy walk in amount of time, quick and easy walk in More

by alejandrommiranda Verified Customer Verified Customer

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Great people with patience and friendship, they do everything for us and always available to help anything. everything for us and always available to help anything. More

by ELIASMOANASSA123 Verified Customer Verified Customer

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He's cordial and keeps me updated. We review all that needs to be done, before I sign off. We review all that needs to be done, before I sign off. More

by SDBLAKE.CFL Verified Customer Verified Customer

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