Michael Severino

After sales service has been disappointing, service manager Gina isn’t responsive to phone calls,,always in meetings! Our EV9 was evaluated for an issue which we provided video proof of the reoccurring manager Gina isn’t responsive to phone calls,,always in meetings! Our EV9 was evaluated for an issue which we provided video proof of the reoccurring problem, of the info screen going, which they couldn’t recreate in their shop and had to elevate it with a case number to Kia and conducted various testing, which didn’t pay out for the three weeks our car was in the shop. Knowing our car was gonna be in the shop for a long period of time we had to ask for a loaner and it seemed like that was an inconvenience in the process, but we were granted a loaner through Hertz till our car returned. Through Greenway, Kia, East and Kia Corp. The issue wasn’t resolved. Lastly, I will say that our service advisor. Finn did a exceptional job doing his part to keep us as informed as he could however, a lot of the communications had to be from the service manager, Gina, and from Kia Corp., which weren’t as informative.. More

by mcconnellsts Verified Customer Verified Customer

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Justin was spectacular! deserves a raise Justin was efficient , helpful, professional justin was great deserves a raise Justin was efficient , helpful, professional justin was great More

by rhonwyng0 Verified Customer Verified Customer

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Met with Damien from Sales who was amazing and helped us with what we wanted and we leased and took home a new Kia SORENTO. with what we wanted and we leased and took home a new Kia SORENTO. More

by Lyngrogan9 Verified Customer Verified Customer

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Made us feel like family Provided us with all the information we needed to make the best choice for our family. Would defiantly recommend greenway Kia information we needed to make the best choice for our family. Would defiantly recommend greenway Kia More

by Kevinstolz Verified Customer Verified Customer

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when I purchased the auto for Kia east my main concern was that I needed a cat 3 hitch. I was assured the sportage would support one however, your parts department could not get one for me. it took me was that I needed a cat 3 hitch. I was assured the sportage would support one however, your parts department could not get one for me. it took me several weeks to locate one. hopefully, the one that i found will work. but I have my doubts. I don't think I will buy another Kia from You. don't have a warn and fuzzy feeling dealing with you. More

by jrogers111 Verified Customer Verified Customer

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Dealership was professional and friendly The sales and finance department were very professional and friendly and easy to communicate with. finance department were very professional and friendly and easy to communicate with. More

by donnaperkins398 Verified Customer Verified Customer

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Our salesperson Avelino was great. He went above and beyond to help us and make things right. Whoever cleans and details the cars are pretty terrible at what they do. He went above and beyond to help us and make things right. Whoever cleans and details the cars are pretty terrible at what they do. More

by hc Verified Customer Verified Customer

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Excellent service and attention. Excellent service and attention. I was satisfied with the car offered to me, as well as the guidance provided to help me acquire exactly what fit my Excellent service and attention. I was satisfied with the car offered to me, as well as the guidance provided to help me acquire exactly what fit my needs. More

by JANETHME77 Verified Customer Verified Customer

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The Greenway Kia East team made it easy to drive off the lot with a brand new car even though we weren't planning on buying that day. lot with a brand new car even though we weren't planning on buying that day. More

by colbyapplegate Verified Customer Verified Customer

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Great experience Was very well treated, taken care of with the highest respect, love the dealership with the highest respect, love the dealership More

by power111219 Verified Customer Verified Customer

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