Michael Severino

You hope buying a new car will be simple and exciting. Ours came with an unexpected challenge, but what we’ll remember about Greenway Kia East is the people who helped us through it. We chose this deal Ours came with an unexpected challenge, but what we’ll remember about Greenway Kia East is the people who helped us through it. We chose this dealership despite staying nearly two hours away because of its straightforward pricing and the availability of the exact Telluride we wanted. From our first conversations, Bryan Acebal was attentive and easy to work with. That openness mattered to us and gave us confidence in making the trip. After we drove home, we discovered a vibration at highway speeds that hadn’t been apparent during our test drive. What followed took more time, travel, and patience than we had anticipated. Through it all, though, we felt our concerns were heard and taken seriously. Our Service Advisor, Oscar Escobedo, treated us with kindness and was honest about the repair timeline. Members of the service team took the time to ride with my husband and experience the issue firsthand. When a repair couldn’t be completed before our scheduled departure from Florida, General Manager Michael Severino helped arrange an identical replacement. Ameur Benaoudia handled the new paperwork, and Service Foreman Kenny Ortiz made sure the replacement had been tested at highway speed before we made the drive back. We’re especially grateful that, even when the answers weren’t immediate, the people helping us remained respectful and willing to work toward a resolution. That kind of care matters when an experience hasn’t gone as planned. We truly love our replacement Telluride. While we wish the journey had been simpler, we appreciate the people at Greenway Kia East who helped bring it to a happy ending. More

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Bought a used car from 100 miles away. They sent me a great video showing everything on the car, and they delivered it exactly as described. Couldn’t have been easier or more transparent. They sent me a great video showing everything on the car, and they delivered it exactly as described. Couldn’t have been easier or more transparent. Would absolutely do business with both Ahmad and this dealership again. They also had clear communications between salesman , GSM, and finance. I never had to repeat myself. Very well run place. More

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Worst Kia dealership I’ve ever had the displeasure of working with. New Sportage with only 8k miles on it. Already had the AC go out at less than 5k miles, issues with financing bouncing back my payments working with. New Sportage with only 8k miles on it. Already had the AC go out at less than 5k miles, issues with financing bouncing back my payments, and was told I could get the first oil change for free at ANY Kia dealership which now they’re saying it has to be greenway. DO NOT buy Kia, DO NOT buy anything from this dealership. I used to like them but they’ve changed ownership and the new owner SUCKS!!!! More

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Meet did a wonderful job. He took a very great care of me helping get through the experience easily He took a very great care of me helping get through the experience easily More

by hirschoffrobin Verified Customer Verified Customer

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After sales service has been disappointing, service manager Gina isn’t responsive to phone calls,,always in meetings! Our EV9 was evaluated for an issue which we provided video proof of the reoccurring manager Gina isn’t responsive to phone calls,,always in meetings! Our EV9 was evaluated for an issue which we provided video proof of the reoccurring problem, of the info screen going, which they couldn’t recreate in their shop and had to elevate it with a case number to Kia and conducted various testing, which didn’t pay out for the three weeks our car was in the shop. Knowing our car was gonna be in the shop for a long period of time we had to ask for a loaner and it seemed like that was an inconvenience in the process, but we were granted a loaner through Hertz till our car returned. Through Greenway, Kia, East and Kia Corp. The issue wasn’t resolved. Lastly, I will say that our service advisor. Finn did a exceptional job doing his part to keep us as informed as he could however, a lot of the communications had to be from the service manager, Gina, and from Kia Corp., which weren’t as informative.. More

by mcconnellsts Verified Customer Verified Customer

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Justin was spectacular! deserves a raise Justin was efficient , helpful, professional justin was great deserves a raise Justin was efficient , helpful, professional justin was great More

by rhonwyng0 Verified Customer Verified Customer

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Met with Damien from Sales who was amazing and helped us with what we wanted and we leased and took home a new Kia SORENTO. with what we wanted and we leased and took home a new Kia SORENTO. More

by Lyngrogan9 Verified Customer Verified Customer

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Made us feel like family Provided us with all the information we needed to make the best choice for our family. Would defiantly recommend greenway Kia information we needed to make the best choice for our family. Would defiantly recommend greenway Kia More

by Kevinstolz Verified Customer Verified Customer

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when I purchased the auto for Kia east my main concern was that I needed a cat 3 hitch. I was assured the sportage would support one however, your parts department could not get one for me. it took me was that I needed a cat 3 hitch. I was assured the sportage would support one however, your parts department could not get one for me. it took me several weeks to locate one. hopefully, the one that i found will work. but I have my doubts. I don't think I will buy another Kia from You. don't have a warn and fuzzy feeling dealing with you. More

by jrogers111 Verified Customer Verified Customer

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Dealership was professional and friendly The sales and finance department were very professional and friendly and easy to communicate with. finance department were very professional and friendly and easy to communicate with. More

by donnaperkins398 Verified Customer Verified Customer

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