Gina Carpio

After sales service has been disappointing, service manager Gina isn’t responsive to phone calls,,always in meetings! Our EV9 was evaluated for an issue which we provided video proof of the reoccurring manager Gina isn’t responsive to phone calls,,always in meetings! Our EV9 was evaluated for an issue which we provided video proof of the reoccurring problem, of the info screen going, which they couldn’t recreate in their shop and had to elevate it with a case number to Kia and conducted various testing, which didn’t pay out for the three weeks our car was in the shop. Knowing our car was gonna be in the shop for a long period of time we had to ask for a loaner and it seemed like that was an inconvenience in the process, but we were granted a loaner through Hertz till our car returned. Through Greenway, Kia, East and Kia Corp. The issue wasn’t resolved. Lastly, I will say that our service advisor. Finn did a exceptional job doing his part to keep us as informed as he could however, a lot of the communications had to be from the service manager, Gina, and from Kia Corp., which weren’t as informative.. More

by mcconnellsts Verified Customer Verified Customer

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Not responding to follow up issues. Premature failure od steering wheel surface [33k miles and 2 year old car] Premature failure od steering wheel surface [33k miles and 2 year old car] More

by Carlos Verified Customer Verified Customer

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Buen servicio de mantenimiento, excelente atención. Rápido y eficiente, mucho mejor el departamento de servicios que el de venta que en mi caso fue un desastre. Rápido y eficiente, mucho mejor el departamento de servicios que el de venta que en mi caso fue un desastre. More

by Giraldo martinez Verified Customer Verified Customer

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Great awesome recommendation to 100 percent please visit Kia they have everything you need and want Kia they have everything you need and want More

by Manny0912 Verified Customer Verified Customer

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Very pleasant & professional staff . Up to date communication. Nice. Clean. Respectful. Knowledgeable. Keep us updated Up to date communication. Nice. Clean. Respectful. Knowledgeable. Keep us updated More

by miabuelita6968 Verified Customer Verified Customer

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I will never ever go back to this dealer your service manager Gina sucks big time no customer skills whatsoever manager Gina sucks big time no customer skills whatsoever More

by djermoune71 Verified Customer Verified Customer

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I was quote a brake special price which was fair and a coupon with was applied. When I got the bill it was all there plus some shop charge for repair order which looks unethical. Which basically voids t coupon with was applied. When I got the bill it was all there plus some shop charge for repair order which looks unethical. Which basically voids the coupon looks a little shady. I paid the bill and left. Your employees were very pleasant to work with. More

by Kg4g Verified Customer Verified Customer

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People trying to make a living in a very deceitful way they are not your friend they are not your friend More

by antoniogacloa4 Verified Customer Verified Customer

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Excellent service, quality and above all a lot of kindness, I am satisfied with the work and the help they have given me. kindness, I am satisfied with the work and the help they have given me. More

by ASHLEYRUBERTE Verified Customer Verified Customer

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Excelente trabajo , recomendados al 100% , servicio profesional , el tiempo de espera es corto , muy atentos profesional , el tiempo de espera es corto , muy atentos More

by Jcv785 Verified Customer Verified Customer

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