Kenny Ortiz

You hope buying a new car will be simple and exciting. Ours came with an unexpected challenge, but what we’ll remember about Greenway Kia East is the people who helped us through it. We chose this deal Ours came with an unexpected challenge, but what we’ll remember about Greenway Kia East is the people who helped us through it. We chose this dealership despite staying nearly two hours away because of its straightforward pricing and the availability of the exact Telluride we wanted. From our first conversations, Bryan Acebal was attentive and easy to work with. That openness mattered to us and gave us confidence in making the trip. After we drove home, we discovered a vibration at highway speeds that hadn’t been apparent during our test drive. What followed took more time, travel, and patience than we had anticipated. Through it all, though, we felt our concerns were heard and taken seriously. Our Service Advisor, Oscar Escobedo, treated us with kindness and was honest about the repair timeline. Members of the service team took the time to ride with my husband and experience the issue firsthand. When a repair couldn’t be completed before our scheduled departure from Florida, General Manager Michael Severino helped arrange an identical replacement. Ameur Benaoudia handled the new paperwork, and Service Foreman Kenny Ortiz made sure the replacement had been tested at highway speed before we made the drive back. We’re especially grateful that, even when the answers weren’t immediate, the people helping us remained respectful and willing to work toward a resolution. That kind of care matters when an experience hasn’t gone as planned. We truly love our replacement Telluride. While we wish the journey had been simpler, we appreciate the people at Greenway Kia East who helped bring it to a happy ending. More

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What stood out most about the Service team at Greenway Kia East was their willingness to listen. We brought in our newly leased Telluride with a vibration that only appeared at highway speeds, and several Kia East was their willingness to listen. We brought in our newly leased Telluride with a vibration that only appeared at highway speeds, and several members of the team took the time to ride with my husband, experience the issue firsthand, and acknowledge our concerns. Our dedicated Service Advisor, Oscar Escobedo, was attentive, respectful, and candid about the repair timeline—especially important because we had a scheduled departure from Florida approaching. We also appreciated Service Foreman Kenny Ortiz making sure the replacement vehicle had been tested at highway speed before we made the nearly two-hour trip back to the dealership. While the original vehicle’s issue ultimately led to a replacement, we appreciated the Service team’s efforts throughout the process. Everyone we worked with was kind and professional, and we’re grateful for the care they showed us while navigating a challenging situation. More

by Heather Verified Customer Verified Customer

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Friendly staff, the repair was done in a reasonable amount of time, quick and easy walk in amount of time, quick and easy walk in More

by alejandrommiranda Verified Customer Verified Customer

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They are always respectful and do the service well, I also like the environment and energy there :) also like the environment and energy there :) More

by raissanorato Verified Customer Verified Customer

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Shelby is great, she’s always on top of the work that needs to be done in my car. Easy to approach and always with an excellent attitude. needs to be done in my car. Easy to approach and always with an excellent attitude. More

by MANUELG38 Verified Customer Verified Customer

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Great service and well attended from start to finish and recommend to everyone to get their services done here recommend to everyone to get their services done here More

by MARIOESPAILLAT Verified Customer Verified Customer

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