Norm Rosen | Page 4

For over a decade, this dealership and its service department has ALWAYS exceeded my expectations. Their cars are efficient and excellent quality. Cannot recommend them any higher, they are at the top department has ALWAYS exceeded my expectations. Their cars are efficient and excellent quality. Cannot recommend them any higher, they are at the top! More

Print

I have been using Norm for years and I always get served promptly and with professionalism. He always keeps me informed. He is my go to guy. promptly and with professionalism. He always keeps me informed. He is my go to guy. More

Print

I’ve been in for maintenance about 6 times. Last couple of times with Norm who is a straight shooter. Previously, at 15,000 miles another rep said I needed a slew of work, I said no thanks. Tha Last couple of times with Norm who is a straight shooter. Previously, at 15,000 miles another rep said I needed a slew of work, I said no thanks. That work wasn’t mentioned at 20,000 or 25k - a bit suspicious. Anyway, I’m happy now. One complaint however, every oil change they put a little air in the tires (thanks!). But more times than not they leave off a valve stem cap. Where do they go? Like socks in the dryer? More

Print

I’m not sure how this dealership has good reviews. I’ve been going here for 4 years on and off with 2 cars. Some average experiences, most unacceptable. They are difficult to reach by phone. Appointme I’ve been going here for 4 years on and off with 2 cars. Some average experiences, most unacceptable. They are difficult to reach by phone. Appointments take long. They did a poor job diagnosing a clicking sound. One time their major service estimate was way off, and I didn’t find out until after the work was done. One time on a leased car that needed a new pump- well it took them 2 weeks! The worst thing was they denied to give us a rental until we got our contract and told them it is required. Ricardo is the worst person we have had, then Norm, then Kelly. They routinely keep cars overnight for things that are easily done same day-for instance, to check a sensor I made an early AM appt and they said it may take 2 days. At this point we are going to drive farther to have good, courteous service. So happy to be done with Earnhardt. More

Print

They always exceed your expectations. Ben Girard is as good as they come. He's friendly, prepared, knowledgeable and gets the job done. No surprises and in 10 years and multiple cars they Ben Girard is as good as they come. He's friendly, prepared, knowledgeable and gets the job done. No surprises and in 10 years and multiple cars they have NEVER suggested work that wasn't needed like so many other dealerships! Trust is their greatest asset! More

Print

Norm was good to deal with, friendly, efficient and professional. The customer waiting area was clean and comfortable. professional. The customer waiting area was clean and comfortable. More

Print

All the staff are excellent. They are competent, knowledgeable effective at solving any customer issues. All of the staff that I had engagement with, have been with the Company They are competent, knowledgeable effective at solving any customer issues. All of the staff that I had engagement with, have been with the Company a long time. I highly recommend this dealership. More

Print

Service Dept is excellent: terrific service by Service Advisors: Norm Rosen & Ricardo Garcia AND Service Dept Mgr: Mike Southern Advisors: Norm Rosen & Ricardo Garcia AND Service Dept Mgr: Mike Southern More

Print

Everything was straightforward and above board. What they said they would do, they did. Norm in service was accommodating and professional. Mike (service mgr.), went overboard to make things right. What they said they would do, they did. Norm in service was accommodating and professional. Mike (service mgr.), went overboard to make things right. They are definitely geared toward the customer. More

Print

Honest Service Center This store never pushes parts or service you don't need. This is a big deal in todays competitive world. Your service writer and manager are there to This store never pushes parts or service you don't need. This is a big deal in todays competitive world. Your service writer and manager are there to care for you and your vehicle. More

Print