Norm Rosen | Page 3

Service is white glove, best in customer service. Norm kept me informed of the progress and exact time frame for completion, in addition to offering available snacks and beverages. Norm kept me informed of the progress and exact time frame for completion, in addition to offering available snacks and beverages. More

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I purchased my 2012 Hyundai Santa Fe from a good friend who purchased it new from Earnhardt Hyundai North Scottsdale in fall of 2011. I continued taking it to Earnhardt's because they take care of it the w who purchased it new from Earnhardt Hyundai North Scottsdale in fall of 2011. I continued taking it to Earnhardt's because they take care of it the way it should be cared for. They are great to work with, are very responsive to any concerns I have regarding my car. Mike Southern was my initial contact but I have worked with other service representatives over past several years and all have been keenly aware of service and work that has been done and what most probable future needs might be. My Service Advisor on my last visit was Justin Shecton and he was right on top of his game and good to work with. I appreciate Earnhardt's because as a Phoenix resident since age 2, I appreciate having "Small town care" and the peace of mind that comes in working with people you trust. More

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I was in last month for oil change & warranty work. Very nice waiting room, sometimes I stop by and just hang out. (That’s not true). No complaints about service - however, I am here to say your webpa Very nice waiting room, sometimes I stop by and just hang out. (That’s not true). No complaints about service - however, I am here to say your webpage that calculates tire prices doesn’t work. Or at least it doesn’t work with an iPad & I don’t have a Microsoft tool. More

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Hyundai issued an update to my 2017 Sonata's media system that crashed it. The service people were able to wipe the software, and reinstall it. The media system works just fine like it used to. that crashed it. The service people were able to wipe the software, and reinstall it. The media system works just fine like it used to. More

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Excellent job on oil change and a recall repair. Work was completed in 35-40 minutes and the SUV looked great after a complimentary car wash, Work was completed in 35-40 minutes and the SUV looked great after a complimentary car wash, More

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Earnhardt North Scottsdale is a well organized dealership to have regular scheduled maintenance performed. Scheduling is a little disappointing since it takes several months to get an open appointment for r to have regular scheduled maintenance performed. Scheduling is a little disappointing since it takes several months to get an open appointment for regular maintenance. I have purchased 4 cars now from this dealership since 2013 and do highly recommend when asked how I like my car and dealership for service. More

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For over a decade, this dealership and its service department has ALWAYS exceeded my expectations. Their cars are efficient and excellent quality. Cannot recommend them any higher, they are at the top department has ALWAYS exceeded my expectations. Their cars are efficient and excellent quality. Cannot recommend them any higher, they are at the top! More

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I have been using Norm for years and I always get served promptly and with professionalism. He always keeps me informed. He is my go to guy. promptly and with professionalism. He always keeps me informed. He is my go to guy. More

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I’ve been in for maintenance about 6 times. Last couple of times with Norm who is a straight shooter. Previously, at 15,000 miles another rep said I needed a slew of work, I said no thanks. Tha Last couple of times with Norm who is a straight shooter. Previously, at 15,000 miles another rep said I needed a slew of work, I said no thanks. That work wasn’t mentioned at 20,000 or 25k - a bit suspicious. Anyway, I’m happy now. One complaint however, every oil change they put a little air in the tires (thanks!). But more times than not they leave off a valve stem cap. Where do they go? Like socks in the dryer? More

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I’m not sure how this dealership has good reviews. I’ve been going here for 4 years on and off with 2 cars. Some average experiences, most unacceptable. They are difficult to reach by phone. Appointme I’ve been going here for 4 years on and off with 2 cars. Some average experiences, most unacceptable. They are difficult to reach by phone. Appointments take long. They did a poor job diagnosing a clicking sound. One time their major service estimate was way off, and I didn’t find out until after the work was done. One time on a leased car that needed a new pump- well it took them 2 weeks! The worst thing was they denied to give us a rental until we got our contract and told them it is required. Ricardo is the worst person we have had, then Norm, then Kelly. They routinely keep cars overnight for things that are easily done same day-for instance, to check a sensor I made an early AM appt and they said it may take 2 days. At this point we are going to drive farther to have good, courteous service. So happy to be done with Earnhardt. More

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