Nick Capparelli

Very pleased with the service and courtesy of the dealership. Kyle was straight forward and honest. I am extremely pleased with my BMW. dealership. Kyle was straight forward and honest. I am extremely pleased with my BMW. More

by drdemarcodc Verified Customer Verified Customer

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Scott Gately was amazing! He was very warm and welcoming and immediately made us feel like part of the family. We felt like we got a fair deal too. He was very thorough and e He was very warm and welcoming and immediately made us feel like part of the family. We felt like we got a fair deal too. He was very thorough and efficient and kept us updated throughout the process. He went above and beyond. We have purchased many cars over the years this was by far the BEST experience we have ever had!! We previously worked with another local BMW dealer and weren’t happy with the sales/service any longer. This is our new BMW dealer! I have already referred him to a few people because I know they will be as happy as we are. He is a gem!! More

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Scott truly provided the absolute best buying experience that I’ve ever had. His professionalism, friendly personality and honest approach made us very comfortable. Scott did an excellent job flawlessly coo that I’ve ever had. His professionalism, friendly personality and honest approach made us very comfortable. Scott did an excellent job flawlessly coordinating the entire process in an extremely efficient timeframe. I myself will return to Scott and recommend my friends and family do the same. The dealership itself looks incredible after the building addition and with Scott’s hard work he certainly has earned our business. Scott is a great example of excellence and obviously sets the bar very high. I am very happy to be in the West Chester family. More

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Lauren are sales associate was great! She walked us through everything and the process was smooth and hassle free. She walked us through everything and the process was smooth and hassle free. More

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I am a current BMW customer, and my vehicle was totalled in an accident. I looked at BMW Ft Washington, Devon, Main Line and competitiors like Infiniti, Lexus, and Genesis. The service i received from Scott in an accident. I looked at BMW Ft Washington, Devon, Main Line and competitiors like Infiniti, Lexus, and Genesis. The service i received from Scott was amazing. I called into the sales department and was lucky enough to speak to Scott. He quickly responded to my inquiries about a CPO X1 and followed up with a text & email with his contact information. An appointment to test drive the vehicle was setup promptly and when my husband found a competitor with a competitive price, Scott was able to adapt and win us as customers. We got to the BMW West Chester office, the car was warmed up and ready to be driven. When we choose the final vehichle it had been prepared for immediate sale. Scott exemplified a level of customer service we have NEVER received before. We have been clients of Mercedes, BMW, Volvo and Lexus and Scott is personable and friendly. We will recommend him and BMW West Chester to our colleagues, friends and family. The showroom, finance director and tech support also added to our positive experience. I am having fun driving my Utah Orange Metallic X1! More

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Really appreciated John’s help, knowledge and support through my BMW buying process. He was awesome!!! through my BMW buying process. He was awesome!!! More

by chaseartnow Verified Customer Verified Customer

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Scott made the buying process enjoyable and was incredibly knowledgeable on the car. He added a nice touch on delivery with a very personalized and meaningful approach. incredibly knowledgeable on the car. He added a nice touch on delivery with a very personalized and meaningful approach. More

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My sales rep, Robert Madden was honest, responsive and stayed in touch with me throughout the purchasing process. Great customer service. stayed in touch with me throughout the purchasing process. Great customer service. More

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Ian Martin, my sales associate, was very informative and helpful. Everyone at the dealership was friendly, courteous and helpful. However, BMW, the manufacturer, was not very helpful to the dealer or my sal helpful. Everyone at the dealership was friendly, courteous and helpful. However, BMW, the manufacturer, was not very helpful to the dealer or my sales associate when my car was recalled as soon as it was delivered. It took BMW three (3) weeks to let the dealer know how to inspect my car to even figure out if the recall was applicable. Other than the recall, the sales process at this dealer was great! More

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Wayne was very professional and exceeded our expectations. He made sure we were happy with the vehicle and made sure it had all the things we were looking for in our new car. expectations. He made sure we were happy with the vehicle and made sure it had all the things we were looking for in our new car. More

by Dave Sexton Verified Customer Verified Customer

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