Nez Faraj | Page 21

Outstanding Experience Chad made my purchasing decision easy based on his knowledge, professionalism, customer service, and ease to work with. Highly recommend buying a car Chad made my purchasing decision easy based on his knowledge, professionalism, customer service, and ease to work with. Highly recommend buying a car from Chad. More

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Great product knowledge I contacted Chad about a car that BMW Westlake had in stock. The first thing that impressed me was his level of product knowledge. He knew a great dea I contacted Chad about a car that BMW Westlake had in stock. The first thing that impressed me was his level of product knowledge. He knew a great deal about the vehicle I enquired about and took time to show me a few different choices explaining the subtle differences in the vehicles, the warranty options and so on. Without pressure of hassle he helped me pick a vehicle that I am delighted with and I am confident will meet my needs. Thinking of buying a BMW? This dealership and in particular Chad come highly recommended. More

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My first BMW My family has been buying cars from John for quite some time, so when it was my turn to buy my first car John was the first person we called! He made My family has been buying cars from John for quite some time, so when it was my turn to buy my first car John was the first person we called! He made what could’ve been a stressful process so easy and seamless. John was always available to answer all my questions, even on his day off. When it came time to go in a sign all my paperwork and collect my car John was super helpful. I highly recommend him and BMW of Westlake when you are looking to purchase a car, you will be taken care of from the time you step into the dealership until the moment you leave and they are always available when you are in your BMW. More

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Very positive experience - friendly, respectful, organized I found Westlake after searching for a BMW X5 through USAA. Chad Cyrus immediately reached out to me with choices that met my requirement. Although I found Westlake after searching for a BMW X5 through USAA. Chad Cyrus immediately reached out to me with choices that met my requirement. Although I didn't immediately return his call or email, Chad would follow up periodically in a timely and respectful manner that wasn't pushy. Once I had narrowed down my search to a more specific price range and vehicle package, I responded to Chad with my wishlist and price range. Chad immediately provided me with various options that worked for me. Chad was a pleasure to work with and answered all of my questions and was very courteous and respectful during all correspondence either through emails or phone calls. Chad also made himself available at all hours and would respond regardless of time of day, whether he was at the dealership or off work. Once we got close on the deal, Chad brought in Bob Strecker (manager) to answer a few specific questions I had in regards to pricing, which I greatly appreciated. Instead of feeding me with guesses, he brought in Bob who was able to answer all of my questions and a provide additional color on same. Once I decided to move forward and purchase my car at Westlake, I simply sent Chad a text and said that I would be there in a little over 2 hours (drove from Pittsburgh). When I arrived, the car was detailed and waiting for me. As expected, the dealership is quite large. Regardless, I had no problems finding Chad who, without ever meeting me in person, greeted me shortly after walking through the door. After introducing myself to Chad, Bob Strecker came over and quickly introduced himself as well. From there the process was streamline: spoke about some high-level items with Chad, went out to see the car, and then met Nez Faraj (BMW genius) to review all of the car's features. During the tutorial process with Nez, I noticed a small dent and scratch on the rear bumper and right wheel well (it should be noted that the car was a retired service vehicle). Immediately, Nez notified Chad, who notified Carl Whelpley, the Service Manager. All immediately apologized for the oversight and Carl set up arrangements for the pieces to be replaced by a BMW dealer near my home. Once this small issue was ironed out and Nez finished his tutorial, I completed the sale process with Mike Niedzwiecki. Much like my previous encounters with staff members, Mike was equally courteous and respectful. Mike, didn't try to sell me on items I didn't want and clearly explained all of the paperwork in a clear, concise and easy to understand manner. Although it was a busy day (probably a typical Saturday) and despite the fact there was a decent amount of paperwork, due to the transaction involving a trade-in and purchase, Mike got me in and out of his office in less than 30 minutes. From that point, Chad had already put the plate on my new car, gave me the keys and it was time to return home to the Burgh (happy). More

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Best experience I ever had purchasing a new vehicle. Westlake BMW provided a supportive and comfortable environment during the delivery of my new car. I felt like the entire staff was there just for me. Westlake BMW provided a supportive and comfortable environment during the delivery of my new car. I felt like the entire staff was there just for me. I was greeted by the manager at the door and attended to throughout the process. Every employee from the manager and finance manager through the BMW genious was friendly and accommodating. I highly recommend BMW if Westlake. More

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Great and fun experience! Steve was really fun to work with. We never felt pressured and he keeps things light. I like his laid back approach to the sell. The rest of the staff Steve was really fun to work with. We never felt pressured and he keeps things light. I like his laid back approach to the sell. The rest of the staff was great from Mike, Matt, Justin and Nez. We appreciate the attention we received from everybody. It was by far the best car buying experience I have had! More

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Great experience!! This was by far the best experience I have ever had buying a new vehicle. Steve was fun, friendly, and knowledgeable. I was very impressed by the ent This was by far the best experience I have ever had buying a new vehicle. Steve was fun, friendly, and knowledgeable. I was very impressed by the entire team. I would highly recommend this dealership. More

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Easy Doing Business With I originally leased my 7 series BMW, and decided to buy it. I've always had excellent interactions with staff, from service to sales, and have always I originally leased my 7 series BMW, and decided to buy it. I've always had excellent interactions with staff, from service to sales, and have always been treated professionally. When I went to buy my BMW off lease, they took it through the Certified Pre-Owned (CPO) process, and offered me an excellent rate on my purchase. I have literally been at other dealerships for hours negotiating. Not here. No haggles, great service. More

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Great and fun Staff was helpful but also joked with us to make it a great experience. Upgraded us to a higher end vehicle to meet requirements we had but still very Staff was helpful but also joked with us to make it a great experience. Upgraded us to a higher end vehicle to meet requirements we had but still very respectful of my budget More

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People making a difference A big thanks to all the staff members who played a part in facilitating the purchase and delivery of my vehicle. They were courteous, forward thinkin A big thanks to all the staff members who played a part in facilitating the purchase and delivery of my vehicle. They were courteous, forward thinking, accommodating and efficient. When it comes time for my next vehicle, I will certainly seek out BMW of Westlake. More

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