Nez Faraj | Page 20

Purchase of new BMW 540i I am very satisfied with my experience. Dealer offered incentives and cost adjustments up front, and I think I got a reasonable deal for my trade-in. I am very satisfied with my experience. Dealer offered incentives and cost adjustments up front, and I think I got a reasonable deal for my trade-in. I am satisfied with the quality and performance of the vehicle I purchased. More

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BMW of Westlake, purchased 2018 X3 Dealership experience was great. Quickly got help from a sales rep when I arrived. Helped me look at multiple vehicles and showed me the different fea Dealership experience was great. Quickly got help from a sales rep when I arrived. Helped me look at multiple vehicles and showed me the different features. Patiently helped me with multiple test drives to see how the different models felt. Once I decided on a vehicle, they walked me through all the finance options to make sure I fully understood. After purchase, they spent more than an hour showing me how to use all of the features in the new car. Overall best experience I have had with a dealership. More

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The BEST car buying experience ever Jerry made this out of state car buy experience seamless. Attention to detail, patience, and professionalism are his strong suits. I originally planne Jerry made this out of state car buy experience seamless. Attention to detail, patience, and professionalism are his strong suits. I originally planned to have the car shipped, but decided to pick it up. Well worth the trip!!! Nez spent as much time as I needed going over the operational functions of the before driving back to St.Louis. Totally Satisfied......Customer Service at its BEST!! More

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Extremely Happy customer! My experience was amazing from the moment I walked into the dealership. Every employee was happy, courteous, and there to serve their customers. Fred, My experience was amazing from the moment I walked into the dealership. Every employee was happy, courteous, and there to serve their customers. Fred, John, Nez, and Mike went above and beyond and exceeded every expectation I had! Thank you!! More

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All that I would desire in a dealership I found Jimmy, Mike, and Nez to be professional, friendly, accommodating, and honest. My experience was all that one would hope for with a dealership I found Jimmy, Mike, and Nez to be professional, friendly, accommodating, and honest. My experience was all that one would hope for with a dealership. More

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What a wonderful experience for a car dealership I must say that my experience today at BMW of Westlake was the best experience with buying a car that I have ever had. I have been out of the car mark I must say that my experience today at BMW of Westlake was the best experience with buying a car that I have ever had. I have been out of the car market for over a decade and honestly resisted looking for a car because of all the shenanigans with car buying. However, Jerry M. made my experience great. He was very patient. He took his time to explain all the details and answered all the questions I had. Then to top it off, Nez F. explained every little detail with operating the car. His calm demeanor and pleasant attitude was very fitting for his position. Sorry, I forgot the name of the guy who handled the finance but he was very pleasant as well. Great Job BMW of Westlake with hiring the best staff for the job!! I will definitely return and refer to friends and family. More

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Excellent Service This was the fastest car buying experience I've ever had. I told John I had tight time constraints and he set everything up on advance with the team s This was the fastest car buying experience I've ever had. I told John I had tight time constraints and he set everything up on advance with the team so I was in and out with my new car in an hour. Nez was great with answering ANY question I had about the car, and because I picked up the car alone, he will deliver my old car to my house. I mean, that's the definition of going above and beyond on customer service. Highly recommend this dealership, and especially John Caruso. He is just excellent. More

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Quick and professional John was great! He was very knowledgeable and not pushy at all. He was straightforward and direct. I would buy from him again. Nez helped me with the John was great! He was very knowledgeable and not pushy at all. He was straightforward and direct. I would buy from him again. Nez helped me with the car components and was very thorough Finance was painless! No hidden costs or surprise extras. These guys were all top notch More

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Fantastic experience! This dealership is beautiful, inside and out! Our lease was up on our current BMW, and we were just stopping by to look around. Chad Cyrus came up to This dealership is beautiful, inside and out! Our lease was up on our current BMW, and we were just stopping by to look around. Chad Cyrus came up to help us as we were looking at the cars on the lot. His mannerisms were kind and nice and unassuming. His low pressure yet caring personality is exactly what we look for when buying a car. He is a great listener and very knowledgeable about the cars, the leasing process and finance options. We bought the car we wanted in one quick and painless visit! Bob, who did our end of lease inspection was very respectful and professional too. We felt appreciated by this well managed dealership. We completely understand why Westlake BMW earns honors and awards every year! More

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Delivery of 740i Nez Faraj is a genius --- so enthusiastic about his product-- could not have made the drive home with the new 740i without his overview of the the veh Nez Faraj is a genius --- so enthusiastic about his product-- could not have made the drive home with the new 740i without his overview of the the vehicle-- I am sure I will continue to use his guidance in the future. More

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