Nate Rodriguez

Upon arriving we greeted right away, everyone was nice. Throughout the process everyone was responsive and helpful. The sales process was average for a car buying process with the exception of the inabilit Throughout the process everyone was responsive and helpful. The sales process was average for a car buying process with the exception of the inability to pay for the car outright with our credit card, we were forced to finance the car incurring finance charges when we wanted to pay it off in full using our own credit card. We agreed because my daughter needed a car. When we test drove the car the sales person unlocked the car with the key fob so we completely missed the fact that front passenger door lock isn't working as well as, as soon as we drove the car home saw the driver side front door handle pop off. I contacted the finance manager we dealt with as his was the only email address I had, but we also contacted the sales person via text. After several days he has yet to respond. I understand the car was as is but reached out in hopes the dealership would be willing to help given the circumstances. My wife and I like a couple Hyundai SUVs that we have been looking at for when we are ready to replace one of our other vehicles, unfortunately at this point, if we do proceed with one of those SUVs at that time, I'm not sure it will be from this dealership. I can deal with the answer if the answer is no regarding the items above, but not responding at all doesn't speak well to wanting future business. I bought a car from another dealer over two years ago and still have open communication with that sales person who I would definitely buy another car from. More

by Cmonice77 Verified Customer Verified Customer

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Very curious a friendly explains all of the process to you for buying a car willing to help you if the price is not right. Informs you if evevrything you need to know about the car that you are interested you for buying a car willing to help you if the price is not right. Informs you if evevrything you need to know about the car that you are interested in. More

by FLORIDALARKINS Verified Customer Verified Customer

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I found a vehicle that I liked. I called the dealership and spoke to Nate to make sure the vehicle was still there. When I arrived ed to the dealership I met with Nate to drive th I called the dealership and spoke to Nate to make sure the vehicle was still there. When I arrived ed to the dealership I met with Nate to drive the vehicle. The truck had a few minor issues that I requested to be taken care of. The dealer did this and worked with me to make me feel comfortable with the purchase. I met the General Manager who was very nice and pleasant. The dealership was clean and bright. They have a customer waiting area and offer free coffee, soda and waters. Nate was very polite and respectful. If you are in the market for a car I would highly recommend you check with this dealership. I am also an out of state buyer so it took a few extra minutes to make sure everything was correct for my State of Kentucky. Thank you to the team at Big Star Hyundai for a great truck and great price. The finance team was also helpful in finding a bank and rate that I was comfortable with. More

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