Nate Ferris | Page 6

Zero customer service. Zero communication. Service manager was extremely rude. Phones aren’t answered in the service department, they’re answered by another area of the dea Zero communication. Service manager was extremely rude. Phones aren’t answered in the service department, they’re answered by another area of the dealership (to set up appointments). If you call with questions after being transferred to “the service department” beware of the answers you receive because the people answering the phones in that area are not even near the mechanics and in my case knew nothing about the process of the engine replacement, but was very confident in telling me what I should do causing a whole other mess and months more time. The only time there was any communication was after corporate and consumer affairs escalated the case and the communication was only ever from corporate. Even they had many unanswered emails and never an answered phone call when they tried to contact them. If you like Kia’s don’t buy from Ken Ganley of Mentor. If you do buy from there and need to have it serviced because of a recall, see if you can take it to another Kia dealership. I like my car, but I hope I never have to take it back to Ken Ganley Kia of Mentor for service. More

Report | Print

A great place to get your vehicle serviced. Very friendly, fast and professional. Thank you Very friendly, fast and professional. Thank you More

Report | Print

Very helpful gave me a rental to drive until the the recall on my car was fixed would definitely recommend!! recall on my car was fixed would definitely recommend!! More

Report | Print

This dealership is one of the best! They are friendly, helpful and willing to answer any questions! They are friendly, helpful and willing to answer any questions! More

Report | Print

Transparent, forthright, honest, and helpful. Needed my trunk latch fixed. They pointed out that it was the subject of a recall. Needed my trunk latch fixed. They pointed out that it was the subject of a recall. More

Report | Print

Terrible customer service in the service department. I asked for a call and had to call many times to finally get them to not put me in a voice mail. They finally called to say they did not the parts. B I asked for a call and had to call many times to finally get them to not put me in a voice mail. They finally called to say they did not the parts. Brought back in and it was fixed, but once again I had to call over and over to get a response. More

Report | Print

Service cares about you vehicle and wallet too. They didn't try to oversell me on services it thought I needed but could wait until next time. They didn't try to oversell me on services it thought I needed but could wait until next time. More

Report | Print

Always helpful and a great experience. The staff is attentive and make sure any questions and/or concerns I may have are taken care of before I leave. The staff is attentive and make sure any questions and/or concerns I may have are taken care of before I leave. More

Report | Print

My car began to fail before i owned it 2 months. First the tire, then usb outlets, then spark plugs, then catalytic converter, (I think) im loosing track. I'm am still working with this dealership First the tire, then usb outlets, then spark plugs, then catalytic converter, (I think) im loosing track. I'm am still working with this dealership on this issue. Jacob and Tony were WONDERFUL when i bought the car. When the car statred having issues, there availability and responses become less than wonderful. No input or compassion was disappointing as i wasnt sure how to move forward. Sonce then, Nate, Mick and Corey, have been nice to work with. I trust they are doing what they can. However my initial experience was sub par. When I called the dealership to inquire about my car dying in the middle of a Columbus highway, the customer rep referred to the "as is" warranty I signed. My sons are fine, by the way, (even though you nevet asked). I concede, the "as is" covers the dealerships xxx. However, does integrity mean nothing? What about the brand? The reputation? Even IF a dealership owes you nothing. Should there not be interest or compassion for the customer who is screwed? My 18yr old son was driving with his 3 younger siblings. The car FAILED on a freeway. There was no powering steering to navigate easily to the side. I was told " the alternator isn't a safety issue",so besides the "as is warranty", it isn't part of a pre inspection before the car goes to the lot. I adamantly disagree that the alternator failing isnt safety related, it put my family in jeapordy. When it comes time for my six (mostly grown) children yo begin purchasing cars. The dealerships Integrity will be top on my list. More

Report | Print

I have never in my life had a worst customer service experience EVER until I brought in my vehicle in the beginning of July (still under an extended warranty) to Mentor Kia Services. After numerous atte experience EVER until I brought in my vehicle in the beginning of July (still under an extended warranty) to Mentor Kia Services. After numerous attempts to get ahold of a service representative, I still had to wait several days for anyone to get in touch with me over a simple question. The first time I got my car back from being serviced, the stalling problem continued. I brought my 2015 Jeep Patriot back in to have another part replaced that ended up costing me $800. My vehicle was then returned to me with the same stalling problem so I bring it back in the next day and after waiting a COUPLE DAYS to hear back from a representative, zach proceeds to tell me that “my car is being difficult and it needs to be brought to a Jeep dealership so they can run a more precise tests on it” even though Kia already brought my car to Jeep back in July to have it diagnosed. That same day I pick up my car that’s still stalling and now I’m out $800. The foreman was cocky and dismissive to everything I had to say about MY car. Maybe listen to what your customers have to say next time… I brought my car into a local mechanic and they replaced a simple sensor that took a few hours to complete (problem solved) with no hassle or attitude. I learned my lesson and I’ll NEVER return to Kia in Mentor! More

Report | Print