Nate Ferris
Nate Ferris at Ken Ganley Kia Mentor

Nate Ferris | Page 7

Service Advisor

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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4.3
103 Reviews
4.3

103 Reviews

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103 Reviews of Nate Ferris

August 27, 2023

Dealership Rating
Employee Rating

Loved my experience ! They were so welcoming ! And I felt very comfortable with them too More

by Tatashka22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Hughes, Michael Lindner, Brian Snowden , Chelsey Padula, Zach Piotrowski, Michael Ross

Aug 31, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

August 24, 2023

Dealership Rating
Employee Rating

Amazing, excellent, outstanding are only some of the superlatives I would use when describing this service team ! Great job! More

by nferris7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Hughes, Michael Lindner, Brian Snowden , Zach Piotrowski

Aug 28, 2023

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 24, 2023

Dealership Rating
Employee Rating

I have never had any issues with Kia great service all the time thank you More

by goldie40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 24, 2023

Dealership Rating
Employee Rating

Very good experience the host was very gracious and professional. Would totally recommend them to anyone More

by dijonkinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Hughes, Michael Lindner, Brian Snowden , Chelsey Padula, Zach Piotrowski, Michael Ross

Aug 29, 2023

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! Thanks again for the recommendation, and have an amazing day!

August 20, 2023

Dealership Rating
Employee Rating

Took almost a month and a half to fix my car. Then they returned it with no gas. I would not recommend this dealership. More

by nicolelboughton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 23, 2023

Ken Ganley Kia Mentor responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Someone from our staff will be reaching out to you in the very near future.

August 04, 2023

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Employee Rating

Excellent service, caring staff, efficient management of operations. I am impressed with the overall approach to the service department. More

by maureen11970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Hughes, Michael Lindner, Brian Snowden , Chelsey Padula, Zach Piotrowski, Michael Ross

Aug 06, 2023

Ken Ganley Kia Mentor responded

Thank you so much for your 5 star reveiw. We are happy we could meet your expectations. We look forward to assisting you in the future. Dee Shirkey Customer Relations Manager

July 29, 2023

Dealership Rating
Employee Rating

I am always extremely pleased with the service at Ganley Kia. They have always fit me in when I need them. The service team is excellent. More

by suzanne.continenza
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Hughes , Kyle, Mick, Rebecca

Jul 31, 2023

Ken Ganley Kia Mentor responded

Hi! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

July 28, 2023

Dealership Rating
Employee Rating

The service department is horrible. My car has been sitting there since May 6th for an engine replacement. And for 3 weeks prior to that. I have been told and lied to numerous times b More

by mistofirish2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brian Snowden , Mick

Jul 30, 2023

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

July 10, 2023

Dealership Rating
Employee Rating

Very helpful technician,and the convenience of knowledge by service advisor, they try to make you feel comfortable while waiting,much appreciated 👍, very good experience. More

by Super Bee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Hughes, Michael Lindner, Brian Snowden , Chelsey Padula, Zach Piotrowski, Michael Ross

Jul 12, 2023

Ken Ganley Kia Mentor responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 06, 2023

Dealership Rating
Employee Rating

Personnel always friendly, helpful, and professional. I continue to be impressed with the levels of communication and customer service. Always a pleasant experience. More

by Katie J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Lindner , Zach Piotrowski, Rebecca Banks

Jul 09, 2023

Ken Ganley Kia Mentor responded

Hi Katie, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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