Natalie Arenas
Natalie Arenas at Findlay Toyota
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Natalie Arenas

Service Advisor

Findlay Toyota

7733 Eastgate Rd
Henderson, NV 89011

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4.8
57 Reviews
4.8

57 Reviews

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57 Reviews of Natalie Arenas

February 28, 2025

Dealership Rating
Employee Rating

2 year service my car has 12000 miles and they started I needed to have about $400 worth the work done on it More

by dmarionkaminski
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

February 23, 2025

Dealership Rating
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Great customer service, very knowledgeable and helpful, highly professional and highly recommended, they treat you like a family. More

by DVader
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

February 09, 2025

Dealership Rating
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The service was excellent. My salesman Hugo was awesome. He was knowledgeable about Toyota products and answered all my questions thoroughly. He was not pushy and was understan More

by LATRICIAS3
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yiran Wang , Hugo Romero, Brandon Day, 5 stars

Feb 11, 2025

Findlay Toyota responded

Latricias3, We’re happy to see that your sales person Hugo helped you achieve a 5-Star experience . Your satisfaction is our top priority, and we look forward to seeing you again in the future.

February 04, 2025

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Employee Rating

Poor time management lack of communication not horrible but needs improvement they would not communicate with me directly they quoted me 30 minutes to an hour I was at the dealer for almost 4 hours More

by LYNNHUNSAKER866
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Will Collier, Tyler Campuzano

Feb 05, 2025

Findlay Toyota responded

Hello, Thank you for bringing this matter to our attention. We're sorry we failed to meet your expectations We take all reviews seriously and will use them in our continuous improvement efforts. We are truly sorry for the inconvenience and hope to offer you better service/ better experience in the future.

February 03, 2025

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Employee Rating

Have always been very satisfied with the service I have received and also the staff has been most cooperative! I am ready to purchase a new Sienna Van when I find the right one. Have already gave specs to More

by BRAGG5555
Recommend Dealer
Yes

Other Employees Tagged: Tyler Campuzano

Feb 05, 2025

Findlay Toyota responded

Thank you for sharing your experience with us. We're glad that we could exceed your expectations. If there’s anything else we can do to make your next visit even better, please let us know.

February 01, 2025

Dealership Rating
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They were great great great great, great great great great great great great great great great More

by LVFRYGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Findlay Toyota responded

LVFRYGUY, Wow Thank you for leaving your 5 star review. We're so glad to hear that you had a great, great great experience here at Findlay Toyota in Henderson. We're glad that we could exceed your expectations. If there’s anything else we can do to make your next visit even better, please let us know.

January 28, 2025

Dealership Rating
Employee Rating

Makaila was the best service advisor I’ve ever worked with. I will be coming back just to see her again! She’s a keeper More

by MAK
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Makaila Lourenco , Tony Perez

Jan 28, 2025

Findlay Toyota responded

Thank you for sharing your experience with us. We're glad that we could exceed your expectations. If there’s anything else we can do to make your next visit even better, please let us know.

January 23, 2025

Dealership Rating
Employee Rating

Very satisfied with service! I was met with a smile From Eric M. He described in detail, what needed to be done for my car and why. Eric is a positive addition to your busines More

by NLWILL2
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Eric M

Jan 23, 2025

Findlay Toyota responded

Thank you for feedback and mentioning Eric in your review. I'm sure he'll be happy to know that he was able to meet your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. K Thomas- Customer Relations Specialist

January 17, 2025

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Employee Rating

I was disappointed by the high prices for service. I’m afraid I may have to go somewhere else More

by Jiml488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Campuzano

January 17, 2025

Dealership Rating
Employee Rating

Everything good, Everyone cordial and helpful. Waiting area comfortable. Waiting area needs to be warmer. Was much too cold. More

by SJFRAGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Santos , Jeff Vaughn

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