Monica Valague
Monica Valague at Gunn Honda

Monica Valague

Service Manager

Gunn Honda

14610 W Interstate 10
San Antonio, TX 78249

4.8
127 Reviews
4.8

127 Reviews

Write a Review

127 Reviews of Monica Valague

March 25, 2026

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Employee Rating

Awesome customer service. I received reports about my vehicle, while I was waiting. I’m Very satisfied. More

by nessa11
Service Price Transparency
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Recommend Dealer
Yes

March 17, 2026

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The staff was great there was no pressure from the sales staff My experience with Gunn Honda was wonderful and I would recommend them to my friends and family More

by barkleyscott
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Monreal, Pedro Perez, thewoodagency . , Spencer

March 05, 2026

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The buying process was pretty smooth , Mr. Ford ( finance person) is a person with a lot of patience and knowledge His whole name Patrick Ford. More

by compianeddie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rosa Rodriguez

February 19, 2026

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Really happy with my car repairs. Felt luckily that the dealership had the equipment needed in stock. I’m not going to lie after 4 hours and hundred of dollars spent I was a little di More

by Johnson
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Recommend Dealer
Yes
Feb 23, 2026

Gunn Honda responded

Thank you for sharing your experience with us. We’re glad to hear you’re happy with the repairs and that we had the necessary equipment in stock to get your vehicle taken care of the same day. We also appreciate your honest feedback. We understand how a small finishing touch, like a quick vacuum, can make a big difference after a long visit, and we’re sorry we missed that expectation. Your comments help us improve, and we hope to provide an even better experience next time.

January 10, 2026

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For the mo part, Gunn has provided us fair to good service. However, there have been times that Gunn misses the mark. Two examples from this service visit should help Gunn understand my review. Althou More

by andyv108
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Recommend Dealer
Yes
Feb 25, 2026

Gunn Honda responded

Thank you for your honest feedback. We’re glad to hear that, overall, you’ve received fair to good service from us, but we sincerely apologize for the frustrations you experienced during this visit. Missing the advertised oil change discount and requiring a return trip for a refund is certainly inconvenient, and we understand how disappointing that can be. We’re also sorry to hear the cabin air filter was not reinstalled correctly after inspection — that is not the level of care we aim to provide. Your comments are valuable and help us improve our processes and attention to detail. We would appreciate the opportunity to learn more about your visit so we can address this with our service team. Please feel free to contact our Service Manager at your convenience. Thank you for bringing this to our attention and for giving us the chance to do better.

December 12, 2025

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Service Department along with my Advisor Joe Esparza are the best a definite 5 star 🌟 team! More

by roberthinojosa928
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Recommend Dealer
Yes
Dec 15, 2025

Gunn Honda responded

Thank you so much for the incredible 5-star review! We’re thrilled to hear that you had such a positive experience with our Service Department and that Joe Esparza took great care of you. Joe truly takes pride in delivering excellent service, and your kind words mean a lot to our entire team. We appreciate your trust and look forward to assisting you again in the future!

August 05, 2025

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Very professional & knowledgeable workers that know their profession. They let you know what is maintenance is going to be made to your vehicle & they let you know what preventable maintenance needs to be do More

by trs.roosteristhebest
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Recommend Dealer
Yes

Other Employees Tagged: Rosa Rodriguez, Parish Malone, Manny Morin, Denise Pendergrass-Esparza, Donny Penn, Joe Toepfer , Toni & Rosa are very knowledgeable and professional that know their stuff when it comes to keeping your Honda running smoothly. You Rock‼️

Aug 05, 2025

Gunn Honda responded

Thank you for the thoughtful review! We’re glad to hear that our team’s professionalism and expertise stood out during your visit. Keeping you informed about your vehicle’s maintenance is important to us, and we’re happy to help ensure your Honda stays in great condition for the road ahead. We appreciate your trust and look forward to serving you again!

July 15, 2025

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This Honda dealership is excellent! They have wonderful customer service and really make sure to take care of our vehicle! More

by San
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Recommend Dealer
Yes
Jul 17, 2025

Gunn Honda responded

Thank you for the great review! We’re thrilled to hear that our team provides excellent customer service and takes great care of your vehicle. Your satisfaction means a lot to us, and we look forward to continuing to serve you!

February 07, 2025

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I am thrilled to share my experience with Gunn Honda of San Antonio, Texas, which has consistently provided outstanding customer service throughout my interactions with them. Most recently, I brought my 20 More

by e_s7142
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Recommend Dealer
Yes
Feb 25, 2025

Gunn Honda responded

Thank you for sharing such a thoughtful and detailed review! We’re thrilled to hear that your experiences with both our sales and service teams have been exceptional. Providing outstanding customer service is our top priority, and we’re so glad we could make your recall repair seamless and stress-free. It’s also wonderful to know that your past vehicle purchases with us were just as positive. We truly appreciate your loyalty and recommendation, and we look forward to serving you again in the future!

October 01, 2024

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It was respectful and quick service. They were very professional and didn’t try to push for unnecessary repairs that would have pushed my budget. More

by Drew
Service Price Transparency
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Recommend Dealer
Yes
Oct 01, 2024

Gunn Honda responded

Thank you for sharing your experience! We're glad to hear that you received respectful and quick service. It's important to us that our customers feel confident in our professionalism, and we're happy we could provide honest service without pressuring unnecessary repairs. We appreciate your trust!

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