Monica Valague | Page 13

CONSISTENTLY SATISFYING! Monica was great! She was professional and personable to needs and concerns. Since my vehicle needed warranty covered repairs, she handled everything. Monica was great! She was professional and personable to needs and concerns. Since my vehicle needed warranty covered repairs, she handled everything. Got me a vehicle so I didn't miss my important appointments. I even got a call when it seemed that the work would require more technical time to get everything absolutely right. What else could a 16 year Gunn customer ask for? A consistent Great Gunn Team! And this dealership has always delivered for me. More

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Outstanding service I have worked with Monica on several visits and she is always professional and helpful. It is a pleasure to bring the car in for service. I have worked with Monica on several visits and she is always professional and helpful. It is a pleasure to bring the car in for service. More

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Repair I bought my Pilot 12 years ago from Gunn Honda (Bandera road location) and have always had it serviced with them. Their mechanics are top notch and ne I bought my Pilot 12 years ago from Gunn Honda (Bandera road location) and have always had it serviced with them. Their mechanics are top notch and never have to bring it back after a repair. Always greeted upon arrival and provided with excellent service. More

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Kudos to Gunn Honda I bought a 2010 CRV Honda in 2013 & have always received positive service from sales person to service dept. I broke my side mirrow (drivers side) & I bought a 2010 CRV Honda in 2013 & have always received positive service from sales person to service dept. I broke my side mirrow (drivers side) & a new one would cost more than I could afford. The service dept suggested instead of purchasing the complete part, just replace the internal mirrow, which I could afford. I was very appreciated.Thank you one & all for understanding. Respectfully // E.Palomo More

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Great customer service Took my car in for a B12 maintenance had a check engine light on as well, it took a few hours to service my car but I was able to get a loaner vehicle Took my car in for a B12 maintenance had a check engine light on as well, it took a few hours to service my car but I was able to get a loaner vehicle which was very convenient because I needed to make sure I would be able to pick up my son from school and not get stuck waiting for my car. Monica was very friendly and explained what my car needed, how much it would cost, and when my car would be ready. More

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Service Department - Outstanding Customer Service Gunn Honda has the best Service Department hands down. The service managers are the best in the business - they know that outstanding customer servic Gunn Honda has the best Service Department hands down. The service managers are the best in the business - they know that outstanding customer service will equal repeat customers. We have purchased three vehicles from Gunn Honda, primarily because we knew we would get outstanding customer service from the service department. Friendly, knowledgeable and they always attempt to accommodate YOUR schedule. More

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Taking Care of Business Parish Malone , Mike Vrba and all the staff at Gunn have just been terrific. Very thoughtful, thorough and professional. I have been coming to the Gun Parish Malone , Mike Vrba and all the staff at Gunn have just been terrific. Very thoughtful, thorough and professional. I have been coming to the Gunn Service Center for 13 years. Thanks! Dow Patterson More

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cheating service Hi I had a problem with my A/C covered by an extended warranty. Most of A/C parts were covered by the warranty, including the compressor that faile Hi I had a problem with my A/C covered by an extended warranty. Most of A/C parts were covered by the warranty, including the compressor that failed. I took my car to Gunn Honda. They charged $50 for diagnosis, and told me that a certain part caused the failure. And that part is exactly one that is not covered by the warranty. And they offered me a repair at $1250. I contacted the service person (Monica) and her supervisor (Steve) bringing the point that they may not claim for sure that that part was exactly the reason of the failure. I requested them to state only the facts and not their guesses. These guys were not cooperative at all. I refused the repair and took it to another place. They diagnosed, that Gunn Honda eventually lied with the diagnosis. The part that they claimed faulty was not even touched by the mechanic, which was observable by uniform dust on the cover. And that part was not faulty. The warranty sent its representative, and he was also convinced that Gunn HOnda's diagnosis was a lie. Eventually I had my A/C repair covered by the warranty. I asked people what might be Gunn Honda motivation to disorient me. The amswer is that very often, such places are not interested in repairs by 3rd party warranties. Its below their hourly pay expectations. I am not sure if that is true, but my case says in favor of this assumption. More

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