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Monica Dewey
Monica Dewey at Gordie Boucher Ford Lincoln of West Bend

Monica Dewey

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.8
16 Reviews
4.8

16 Reviews

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16 Reviews of Monica Dewey

October 03, 2025

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Employee Rating

We love the friendly staff and service! Always helpful....clean business...Jacob was very helpful and knowledgeable! More

by CHESTERCHEESEDOG50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson, Larry Sabel

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Oct 03, 2025

Gordie Boucher Ford Lincoln of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as a valued customer for many years to come! Joe Hohmann Service Manager 262-338-3379

September 26, 2025

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Employee Rating

Everyone there'was friendly and did a great job. I received a very fair trade in for my Ford as well. This Ford is my fifth Ford! I love them. More

by rturbak47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Kim Gonzales, Tyler Howey, Jacob Wilson, Roy Hebert

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Sep 26, 2025

Gordie Boucher Ford Lincoln of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Hohmann Service Manager 262-338-3379

September 23, 2025

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Employee Rating

Never returned calls. Just didn't do what to be done. My car just sat there for over a week, and finally, my daughter started calling . Very frustrating! More

by martenskandj
Recommend Dealer
No

Other Employees Tagged: Monica Dewey

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Sep 27, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Hohmann Service Manager 262-338-3379

September 10, 2025

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Employee Rating

Monica was very friendly and made the check in process quick and easy. She explained service to be done and responded to my questions. More

by RCDEMING5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 10, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Hohmann Service Manager 262-338-3379

September 09, 2025

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40 bus has been a very good dealership to me and present and pass deals. They really went out of their way to find the exact truck I was looking for. More

by DOUGFRMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Kim Gonzales, Tyler Howey, Jacob Wilson, Roy Hebert

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Sep 09, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Hohmann Service Manager 262-338-3379

September 08, 2025

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It’s always such a pleasure to have my service taken care of at Gordie Boucher! Everyone is so dedicated to doing a fantastic job, there’s no where else I would go. More

by PKARALEWITZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Gonzales

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Sep 08, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379

September 06, 2025

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Employee Rating

Service department was great, stepped up and got our vehicle back on the road asap, More

by AFEDOR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amanda Krueger, Louie Holguin

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Sep 06, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Here at Gordie Boucher Ford Lincoln of West Bend, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Chris Flynn General Sales Manager 262-338-3379

September 02, 2025

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Employee Rating

Explaining everything with timing and courtesy and most importantly thankful happiness from all! Much appreciated More

by belikeone
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

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Sep 02, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

August 22, 2025

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Employee Rating

Monica was very helpfull with some warranty work that I thought would be difficult. My rims finish was flaking of and she got them replaced. More

by tomb10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 22, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Hohmann Service Manager 262-338-3379

August 19, 2025

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Employee Rating

Great communication on the service & recall issue with my car. Jacob & Joe & Monica all followed through on the process to get my car back on the road. More

by PATTYMFAUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Hohmann, Kim Gonzales, Jacob Wilson

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Aug 19, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379

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