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Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
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1339 Reviews of Mona Crooks
December 04, 2018
Professional, Courteous, and Friendly Another service visit that was pleasant and easy. Always nice dealing with my service coordinator, Mona Crooks. And thanks for the complimentary shu Another service visit that was pleasant and easy. Always nice dealing with my service coordinator, Mona Crooks. And thanks for the complimentary shuttle to and from work. More
by Tom H
Verified Customer
November 29, 2018
Overnight recall I had a few recalls to be fixed on F150 while getting an oil change. Dropped off at 10am as recommend to get truck back by end of day. Unfortunately i I had a few recalls to be fixed on F150 while getting an oil change. Dropped off at 10am as recommend to get truck back by end of day. Unfortunately it wasn't taken in to the shop till after I went to pick up at 3 so was forced into a rental and kept an extra day over the holiday and again forced to return again to pick up. Would've thought my first oil change was free or at least free for the extra time and travels spent back and forth to pick up truck and rental hassle. More
by todd.schafer
November 29, 2018
prompt and professional repair service My new Edge began making a horrible thumping noise and would swerve upon braking-very frightening and progressively worsened over 7-10 days. I called My new Edge began making a horrible thumping noise and would swerve upon braking-very frightening and progressively worsened over 7-10 days. I called the service center for an appointment. The mechanic took me on a test drive and was very concerned about the vehicle alignment as well as the braking issue. They found that a bolt on the strut and sway bar had broken off and needed to be replaced. Due to this issue there was also excess wear and tear on the tires so they replaced all 4 tires and performed an alignment as well! And they completed all this work within 48 hours the week prior to Thanksgiving which allowed us to safely drive the vehicle to New York to visit family for the holiday. Thank you to the Service center staff! More
by Sue
Other Employees Tagged: Sean Bradford
November 27, 2018
Excellant service. This is my car's family. This is the dealership and service department I trust with my car. As a customer they always make you feel special each time you visit with them. This is the dealership and service department I trust with my car. As a customer they always make you feel special each time you visit with them. More
by jjcharton
Other Employees Tagged: Doug Carter
November 21, 2018
Always deliver the best service I take my truck, my company car, and my wife’s SUV to Klaben because they do it right. No BS, no hassle, very flexible schedule. Always satisfied.... I take my truck, my company car, and my wife’s SUV to Klaben because they do it right. No BS, no hassle, very flexible schedule. Always satisfied.... More
by jeffhunt101
Other Employees Tagged: Doug Carter, Brandon Pritchett, Kyle Sott, Brian Thompson
November 19, 2018
Confidence The service team at Klaben in Kent makes you feel at ease, and they carefully explain your service options in a professional manner. I am always confi The service team at Klaben in Kent makes you feel at ease, and they carefully explain your service options in a professional manner. I am always confident with their recommendations. More
by iheartgallen
Other Employees Tagged: Kim Wolfram, Artie Gissinger, Richard Klaben, Carl Bujorian, Tom Alcorn
November 18, 2018
Always ready to take care of us! It is always nice to know that getting the service done on your car is going to be fast and well done.. Mona always is able to arrange the ride to wo It is always nice to know that getting the service done on your car is going to be fast and well done.. Mona always is able to arrange the ride to work and is quick to call when the car is ready so that we can get back on the road. The team at Klaben is the best that I have ever worked with. Never pushy and always helpful. The best move I ever made was to come to Klaben for my cars!!! More
by GREGMCCLELLAND
November 14, 2018
Always perfect My experience with the Service Department and especially with Mona Crooks is always perfect. She is always friendly and very helpful. Mona has been My experience with the Service Department and especially with Mona Crooks is always perfect. She is always friendly and very helpful. Mona has been our service rep for many years and we wouldn't want it any other way. More
by Ruby Red
November 14, 2018
Great service I will only deal with Mona in the service department because she always takes care of my concerns and points out what needs to be done to keep my Esca I will only deal with Mona in the service department because she always takes care of my concerns and points out what needs to be done to keep my Escape in good working order. More
by Carol
November 13, 2018
Awesome experience. Roscoe made my buying experience the most enjoyable buying experience I have ever had. If you're looking for a vehicle you owe it to yourself to ask f Roscoe made my buying experience the most enjoyable buying experience I have ever had. If you're looking for a vehicle you owe it to yourself to ask for Roscoe Wooberry. Roscoe definitely goes the extra mile to make buying a vehicle worth your time. Thanks Roscoe. More
by Fwd2018
Other Employees Tagged: Roscoe Woodberry, Richard Klaben, Tom Alcorn, Christine Klaben , Terry Baughman, Andy Bellian, Terry Colbert, Denise Miller
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