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Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
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1339 Reviews of Mona Crooks
April 27, 2021
They always treat me well with great customer service!! They are fast and really handle their business professionally and with thorough care!! They are always consistent too. They are fast and really handle their business professionally and with thorough care!! They are always consistent too. More
by Miller
Verified CustomerOther Employees Tagged: Sean Bradford , Aaron Halls
April 26, 2021
Communication was the key. There were some unexpected delays but I was kept in the loop every step of the way. All ended up well. delays but I was kept in the loop every step of the way. All ended up well. More
by RWBURKE
Other Employees Tagged: Sean Bradford
April 14, 2021
I love Klaben. They take care of me every time. The work is always done right and done on time. They are my first choice always. is always done right and done on time. They are my first choice always. More
by Loretta Coogan
Other Employees Tagged: Joe French
April 12, 2021
This dealership had my back when my very new car was having major problems. They made sure I had a loaner, delivered it to and from, and their competent service team repaired the car to my satisfaction having major problems. They made sure I had a loaner, delivered it to and from, and their competent service team repaired the car to my satisfaction. More
by MABDENT
Other Employees Tagged: Tom Alcorn, Sean Bradford , John Coleman-----5 Stars
April 10, 2021
Awesome group of people and very nice and friendly service department. I have been dealing will them for years and hope to continue to deal with them in the future service department. I have been dealing will them for years and hope to continue to deal with them in the future More
by doedoe3928
April 06, 2021
As usual, Mona and Sean did an excellent job start to finish, I don't know who the mechanic was that worked on it, but the job was done correctly and the car was spotless when it was finished finish, I don't know who the mechanic was that worked on it, but the job was done correctly and the car was spotless when it was finished More
by Fatdinkus
Other Employees Tagged: Sean Bradford
April 02, 2021
I have been with Klaben Ford for decades and have never been treated bad or over charged on repairs. Everyone is kind and very professional. been treated bad or over charged on repairs. Everyone is kind and very professional. More
by Shawn
Other Employees Tagged: Joe French, Sean Bradford , Mike Cooney
March 25, 2021
I had excellent service and was treated well. Mona was friendly, and I always find her to be knowledgeable. I was surprised to find that a loaner car was no longer included. friendly, and I always find her to be knowledgeable. I was surprised to find that a loaner car was no longer included. More
by rebollins
March 25, 2021
Advisor set appointmenr at convenient time. She reviewed work performed and future recommendations, Work had been performed in a timely fashion and proper. Cost of services were competetive, I always feel work performed and future recommendations, Work had been performed in a timely fashion and proper. Cost of services were competetive, I always feel like advisor is looking out for me More
by moedoe
March 23, 2021
From my initial call to the Parts Department, to the Service Department (Mona Crooks) and upon arrival, I really felt the entire experience at Klaben Lincoln was beyond any prior experiences of the many Service Department (Mona Crooks) and upon arrival, I really felt the entire experience at Klaben Lincoln was beyond any prior experiences of the many dealers I have dealt with. More
by DGRAMLEY
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