Mitchell Patlock | Page 2

My original review has been retracted because what happened after my lease deserves to be told. This was my first Mercedes and my first time leasing a vehicle. I believed that when someone gives yo happened after my lease deserves to be told. This was my first Mercedes and my first time leasing a vehicle. I believed that when someone gives you their word, it means something. Unfortunately, I learned the hard way that if it is not in writing, you should not rely on it. I leased my own Mercedes from Ray Catena Mercedes-Benz of Edison. About two weeks later, I brought my father in and he leased one too. I personally paid his down payment because he did not have the money, and I wanted him to experience owning a Mercedes. I worked hard to save that money, and bringing him into that showroom was one of the proudest moments of my life. Before my father leased his vehicle, I asked whether I would receive the Mercedes glass set if I brought him in. I was verbally told yes. That was not an unusual request because the dealership had already honored another souvenir promise during my own lease. I had every reason to believe this promise would also be honored. After my father signed, everything changed. Management denied that the promise had ever been made. Instead of standing behind what I had been told, the discussion turned into an argument over which salesperson said it and whether that person had authority. As a customer, I have no way of knowing who has authority inside the dealership. A promise made by a dealership representative on the showroom floor should be a promise made by the dealership. I was then told the $178 Mercedes glass set would come out of the salesperson’s own pocket and that he had only made about $70 on the deal, as though I should feel guilty for asking the dealership to honor the promise they made before receiving a second lease from my family. I repeatedly asked to speak with the General Manager. Instead, I was kept speaking with another manager who wanted me to continue the conversation inside a private office. I respectfully declined because I did not feel comfortable discussing the matter behind closed doors. I preferred to remain in the public showroom near the front counter where other customers and employees were present. While I was standing there waiting to speak with the General Manager, I was told that the police would be called if I did not leave. I never threatened anyone. I never yelled. I never became aggressive. I was emotional because I felt blindsided after helping bring the dealership two completed leases from one family. My voice was shaking and at times I struggled to speak, but I remained calm. I have a recording from that interaction. It is mostly audio, but it captures my emotional state and shows that I remained in the public showroom. I welcome the dealership to preserve and review its complete security footage because it will show exactly what happened. The receptionist treated me with kindness and professionalism throughout the interaction, and I appreciate that. My complaint is not about her. My complaint is with how management handled the situation after the promise was denied. To make matters worse, after driving my brand new leased vehicle directly home from the dealership, I noticed what appears to be a small paint chip. I documented it immediately and contacted the dealership about it. This was never about a $178 glass set. It was about honesty, integrity, and standing behind your word. I trusted this dealership enough to lease my own Mercedes, bring my father in for a second lease, and I was even planning to bring my mother in for a third. Instead, I left feeling humiliated and deeply disappointed. If you choose to do business with this dealership, get every promise in writing before you sign anything. Do not rely on verbal commitments. My experience taught me that lesson the hard way. More

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Had a great experience with Mitch. He was very friendly, helpful, and professional, and offered a great price. Highly recommend working with him. He was very friendly, helpful, and professional, and offered a great price. Highly recommend working with him. More

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Mitch demonstrated strong attention to detail throughout the entire the sales. Ensured all financing paperwork, and delivery checklists were meticulously handled without errors. the entire the sales. Ensured all financing paperwork, and delivery checklists were meticulously handled without errors. More

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Great experience with Mitch, we had a complicated financial request and was easy to navigate and we drove home with our car after two business days. Great overall experience financial request and was easy to navigate and we drove home with our car after two business days. Great overall experience More

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This is a great dealership. Our salesperson, Mitch, provided a very welcoming and comfortable atmosphere. He was professional, knowledgeable, and personable in helping my family Our salesperson, Mitch, provided a very welcoming and comfortable atmosphere. He was professional, knowledgeable, and personable in helping my family lease a car. Made the process very easy. Highly recommended. More

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By far the best and easiest experience I’ve had with an automobile purchase! Thanks again Mitch!! automobile purchase! Thanks again Mitch!! More

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Mitch was beyond helpful and a great help with getting my new car. Thank you Mitch !!! new car. Thank you Mitch !!! More

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Amazing service and straight forward pricing and deal, Mitch went out of his way to make the deal amazing Mitch went out of his way to make the deal amazing More

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Mitch was an absolute privilege to work with. I came with my father to purchase a new car, and he made the entire experience easy, transparent, and enjoyable. His professionalism and customer ser I came with my father to purchase a new car, and he made the entire experience easy, transparent, and enjoyable. His professionalism and customer service were outstanding. Even though I’m from Connecticut, I would not hesitate to make the trip again for my next car because of the exceptional experience he provided. Highly recommended! More

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I loved the environment and Mitch was very helpful to us on how he takes his time to explain to us everything about the car from start to finish. Everything went smoothly, he even called me to follow up wit on how he takes his time to explain to us everything about the car from start to finish. Everything went smoothly, he even called me to follow up with me on how I feel with driving the car. Thanks for your help. Virna More

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