Mike Valladares

Mike was great and very helpful with my service appt. Just one lack in communication about the tire sensors being on back order, so those were not replaced at time of new tire being installed Just one lack in communication about the tire sensors being on back order, so those were not replaced at time of new tire being installed More

by Kim Verified Customer Verified Customer

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Terrible customer service from Mike Valladares. He is not an advisor who cares about building relationships with his clients. I have been a customer of Williamson for years, and I have never receiv He is not an advisor who cares about building relationships with his clients. I have been a customer of Williamson for years, and I have never received such poor service. I took my car in for an oil change and also had an issue with the trunk door, which was resolved as it was just a programming issue. Additionally, the armrest in the rear seat behind the driver was loose, so we requested it to be checked. The issue is that this advisor didn’t bother to inform us before picking up the vehicle that the part was on backorder—which we completely understand. The problem is letting the customer leave without notifying them. Our previous advisor always informed us of these things before we picked up the car. After realizing that the part had neither been checked nor repaired, I called him, left two messages, and he never returned my call. I only managed to reach him by chance when he finally answered the phone. When I asked him what had happened, he replied that my husband had not gone to his office before picking up the vehicle. We have never had to see anyone before retrieving our car from service. His attitude was rude, and I reported him to the service manager because I believe this person does not represent the company well. I would like to change my advisor for next service. The manager mentioned during our call he will be in charge of my vehicle next time. More

by reiuribe Verified Customer Verified Customer

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OK, I like Williamson's service because they are professional, they meet our expectations and they are also nice and polite people, I was really happy with them. professional, they meet our expectations and they are also nice and polite people, I was really happy with them. More

by minealva Verified Customer Verified Customer

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My experience at Williamson was great. As expected they were very attentive to my needs and most importantly my vehicle was delivered back to me when promised. Thanks As expected they were very attentive to my needs and most importantly my vehicle was delivered back to me when promised. Thanks More

by OSMINPENA Verified Customer Verified Customer

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I’m frustrated that ours taking so long to get my car back but even more so at the lack of communication regarding the status of my repair. I am also concerned that the first repair done that was quite c back but even more so at the lack of communication regarding the status of my repair. I am also concerned that the first repair done that was quite costly may not have been necessary as the engine light is still on and the car is still not fixed More

by sbgayton Verified Customer Verified Customer

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Only went in for service but Mike from service was great and service was excellent and service was excellent More

by Martell2030 Verified Customer Verified Customer

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I have been to several dealers in the south region of Miami and NONE have been able to compare to the service and the quality at Williamson. Stephanie was my service advisor and she was very great at com Miami and NONE have been able to compare to the service and the quality at Williamson. Stephanie was my service advisor and she was very great at communicating and delivering my vehicle within the time frame I was told. I will not be going to any other dealer for service as long as Williamson continues to offer such great service and satisfaction. 5-star performance for all involved!! More

by Gdoe0003 Verified Customer Verified Customer

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Amazing service like always my number 1 got to for all my service and repairs. service and repairs. More

by mikev11 Verified Customer Verified Customer

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Mike V is the best. He’s always so helpful big asset to the team. He’s always so helpful big asset to the team. More

by TENBULL33 Verified Customer Verified Customer

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This is the third time using this Service associate and it’s very challenging as customers don’t get updates and goes home and doesn’t communicate with customers and after almost 4 hours of waiting, I go t it’s very challenging as customers don’t get updates and goes home and doesn’t communicate with customers and after almost 4 hours of waiting, I go to the Service desk and I found out that this service rep went home and my truck has been ready since a while….zero customer service oriented and sad to deal with this rep. Should find a better job that aligns with his character. More

by Wagui5175 Verified Customer Verified Customer

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