Mike Pierce
Mike Pierce at Big Star Cadillac

Mike Pierce | Page 10

General Manager

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.6
153 Reviews
4.6

153 Reviews

Write a Review

Dealership Experience

10 yrs, 6 mos

Industry Experience

30 yrs, 7 mos

Specialties & Trainings

Dealership Management, and Creating customers for life

153 Reviews of Mike Pierce

September 03, 2023

Dealership Rating
Employee Rating

As always, BIG STAR CADILLAC provides excellent customer quality and quick service at this exceptional dealership. More

by emilianwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 02, 2023

Dealership Rating
Employee Rating

Professional, courteous, responsive, considerate, knowledgeable, caring, supportive, understanding and downright great to deal with at all times More

by MIKKI.EDWARDS
Recommend Dealer
Yes
Sep 05, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 01, 2023

Dealership Rating
Employee Rating

Great person thank you for being my sales person honestly from my family and myself More

by Texas100tee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 01, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 30, 2023

Dealership Rating
Employee Rating

Lisa V was very professional and knowledgeable about the new 2024 XT5 and XT6. She had us drive both, she gave us plenty of time to discuss which SUV would suit our needs. Her non pushy approach was a wel More

by Angelaknight
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 30, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 24, 2023

Dealership Rating
Employee Rating

FRAUD! !!! PLACE IS TERRIBLE 0 out of 0 !! Cars are not certified. They just want your money More

by mikeamira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ruben Cauton, Iriam Diaz, Bobby Miller, Ainsley Roark, LeAnna Kerr, Jose Teran , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman

Aug 25, 2023

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. We are sharing your concern with the appropriate department. Big Star Cadillac

August 19, 2023

Dealership Rating
Employee Rating

Excellent customer service in a great professional environment with great product and a friendly staff. More

by emilianwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2023

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 19, 2023

Dealership Rating
Employee Rating

Mark is a very nice guy he helps his customers a lot I been dealing with him for a while and I have brought many cars from so I thank him for everything he does he will go a extra mile to keep his.custome More

by MERLINE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 21, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 12, 2023

Dealership Rating
Employee Rating

It is always a pleasure dealing with someone that knows you better than you know yourself. The whole team at Big Star are very professional in every way. I want to especially thank Daisy she always knows t More

by quinn.robert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelly Wilson, Iriam Diaz, Denise Beyner-Stanley , zzDaisy zzGutierrez

Aug 14, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 12, 2023

Dealership Rating
Employee Rating

Terrible customer service every time. So disappointing. This will be my 4th encounter with service where they just couldn’t execute the task. This dealership needs major leadership traini More

by HEATHER64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Steve Sons, Ainsley Roark , zzJason zzWilson

Aug 14, 2023

Big Star Cadillac responded

Thank you for your review. I am sorry to hear that you feel that you have not received a 5-star experience from us. At your earliest convenience, please return my call so that we can discuss a path foward. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.

August 10, 2023

Dealership Rating
Employee Rating

Mark went above and beyond to get me everything I wanted in my vehicle. I really appreciate the fact that he cared about the details and made sure my experience was a easy as possible. Thank you Mark you ar More

by Twilson231
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Mauricio

Aug 10, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

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