Ainsley Roark

Very Poor communication. Had to make several calls to get updates, and then different answers. Had to make several calls to get updates, and then different answers. More

by PLSRNC Verified Customer Verified Customer

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i feel like my service advisor( ainsley ) is amazing she try's to get things done and very informational but i think the rest of the cadillac team sometimes try's to low ball you and never puts in any effor try's to get things done and very informational but i think the rest of the cadillac team sometimes try's to low ball you and never puts in any effort to try and make the customer happy if they can , yall are cadillac yall are supposed to be the elite of luxury and amazing vehicles but the people sometimes don't put in enough effort, i will always be a cadillac customer i love cadillac for instance , i bought a used CT5 and that car stays at the dealer due to constant issues i tried to get in another one but it didn't work or maybe someone didn't try hard enough to get me into another vehicle More

by isaaccastillo069 Verified Customer Verified Customer

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The dealership is great. Very clean waiting area. Service is always awesome! I took my car in for an oil change and it was quick. Very clean waiting area. Service is always awesome! I took my car in for an oil change and it was quick. More

by DMDSRAGRLSBSTFRND Verified Customer Verified Customer

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Service counselor is excellent but need dedicated bays for simlple service. Waited 1 hour 45 minutes for an oil change. No car wash. for simlple service. Waited 1 hour 45 minutes for an oil change. No car wash. More

by mikermunday Verified Customer Verified Customer

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Helpful, Friendly & Professional Understanding, reliable when communicating the problems my vehicle had. Overall good atmosphere when communicating the problems my vehicle had. Overall good atmosphere More

by brianalvarez288 Verified Customer Verified Customer

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My Escalade has had 3 recalls so far. It broke down in the freeway and had to have it towed to your shop and it took 3 months to get it back. It broke down in the freeway and had to have it towed to your shop and it took 3 months to get it back. More

by l.yanez Verified Customer Verified Customer

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Great job as always. Appreciate the service and care we receive here. Keep it up. Appreciate the service and care we receive here. Keep it up. More

by joel1 Verified Customer Verified Customer

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Ainsley makes this dealership experience awesome every single time! A great place with kind people single time! A great place with kind people More

by maxinewalters Verified Customer Verified Customer

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Quick, easy, friendly, efficient. The process was easy from start to finish and the editing room was comfortable The process was easy from start to finish and the editing room was comfortable More

by Jcepcot Verified Customer Verified Customer

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Ainsley always makes sure my service experience is seamless. She goes the extra mile and I appreciate that so much! Big Star has a great service department with wonderful service associates. seamless. She goes the extra mile and I appreciate that so much! Big Star has a great service department with wonderful service associates. More

by MISSUSRICKS Verified Customer Verified Customer

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