Ainsley Roark

Ainsley handled everything in a timely manner. Communication was on point as well. Excellent service. Communication was on point as well. Excellent service. More

by DAG0 Verified Customer Verified Customer

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Thank You Ainlsey! Ainsley was so easy to deal with and was very helpful while our truck was in the shop. I greatly appreciate her quick response time and her keepin Ainsley was so easy to deal with and was very helpful while our truck was in the shop. I greatly appreciate her quick response time and her keeping us updated with progress. I have purchased 4-cadillacs from Big Star and one of the biggest reasons i keep coming back is the service. Ainsley was awesome !! More

by WILLIAM.BOOTHE Verified Customer Verified Customer

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The experience every time I go in for service or a new car it always feels like I am truly valued. They take there time and talk you through the details about what is going on. Phillip is the best sales p car it always feels like I am truly valued. They take there time and talk you through the details about what is going on. Phillip is the best sales person I have ever had the pleasure of working with, he wants you to have the car that you want and doesn’t pressure you into buying something that you don’t want. He follows up even after purchasing to make sure you like the car and you are overall happy as a customer. I strongly recommend him as you sales representative as he will treat you with the upmost respect and the kindness you deserve. More

by Peyton Jowers Verified Customer Verified Customer

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Ainsley is always a pleasure to work and stays on top of everything. I only have my car serviced at this dealership. everything. I only have my car serviced at this dealership. More

by DIANE.JOWERS Verified Customer Verified Customer

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My high school friend Lisa V. , is the best sales person and Ainsley is the best service rep. , is the best sales person and Ainsley is the best service rep. More

by Blackeb99 Verified Customer Verified Customer

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Mark Mauricio was amazing and an absolute pleasure to work with!! His kindness, hospitality, and attention was unmatched! If we could give him more than a 5 star review, we would!!! Big Star Cadillac is work with!! His kindness, hospitality, and attention was unmatched! If we could give him more than a 5 star review, we would!!! Big Star Cadillac is lucky to have him! We will absolutely buy our next Cadillac from him! More

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I never leave reviews but because of one employee and her great customer service im here to leave a review. I took my wifes suv in for a oil change and to service a problem we have been experiencing. Karah a great customer service im here to leave a review. I took my wifes suv in for a oil change and to service a problem we have been experiencing. Karah and her great customer service was able to create a work order ticket and take my wife’s truck in despite not having a appointment. Karah asked what i was needing done to the truck. She said that what I went in for was a easy job and she assured me that the truck would be ready by end of day. Karah reached out to me once sthe vehicle was ready. She had not only made sure my wifes truck was serviced correctly she had it washed and ready for pick up. Karah has great customer service and passion for what she does. Im not a fan of the cadillac service department but aslong as Karah works there I will be taking my truck in for service. More

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Angelika Felix, Ainsley/Svc, J Rodabaugh M Pierce Stunning Team Cream of the Crop! Johnson’s Pierce Stunning Team Cream of the Crop! Johnson’s More

by emjljj@att.net Verified Customer Verified Customer

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Ainsley helped us and we appreciate her good customer service. We were treated fairly and quickly and I appreciate her attentiveness to details. service. We were treated fairly and quickly and I appreciate her attentiveness to details. More

by LCINCO2107 Verified Customer Verified Customer

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We dropped off our vehicle with issues that would need investigation, before proceeding. Our expectation was that we would hear back that afternoon, or possibly the following morning. I finally had to cal investigation, before proceeding. Our expectation was that we would hear back that afternoon, or possibly the following morning. I finally had to call back on the 3rd day to follow-up myself. One of our service items was to have the sunscreen (the covers the sunroof) replaced. When we arrived to pickup the car, there were dirty handprints all over the new sunscreen. Many handprints, and very obvious. Ainsley went out with some cleaner, intending to tidy it up herself, only to realize that the task was bigger than that, and it needed to go back into service. With all we had done, the bill totaled over $3.3k. A discount was applied to one of the service items (transmission flush) but it sure felt like the overall discount, on the total bill, could have been more. More

by OZKNOZZ Verified Customer Verified Customer

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