Mike Pender | Page 13

Excellent customer service. They do take care their customer. They try to offer fair trade in value. They do take care their customer. They try to offer fair trade in value. More

by Basu Verified Customer Verified Customer

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Great buying experience not so great with follow up. Emailed the person who deals with internet specials several times and didn’t get an answer. Emailed the person who deals with internet specials several times and didn’t get an answer. More

by jmom13 Verified Customer Verified Customer

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I couldn't be happier with my new Jetta SEL or the people who sold me the car as well as the folks in the service department. This is the third VW that I've purchased from Colonial. Why go elsewhere? who sold me the car as well as the folks in the service department. This is the third VW that I've purchased from Colonial. Why go elsewhere? More

by neilclicks Verified Customer Verified Customer

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I enjoyed my overall experience at the Colonial Westborough dealership. The Sales team, including Mario were very pleasant, and willing to help me, even after the sale. In addition, the Service tea Westborough dealership. The Sales team, including Mario were very pleasant, and willing to help me, even after the sale. In addition, the Service team are super friendly and do great work fast! More

by jellup99 Verified Customer Verified Customer

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I've bought two cars here and gotten one serviced for nearly 14 years. Both ends of the house have been good to deal with, but especially the service department. I've owned several cars over many years, nearly 14 years. Both ends of the house have been good to deal with, but especially the service department. I've owned several cars over many years, and this is the only dealership service department that I've stuck with after the warranty expired. You get straight answers about everything; they understand that some repairs are urgent and some can be postponed, and they're efficient, pragmatic and always helpful. More

by Steve Verified Customer Verified Customer

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Jack and Mike were very helpful in the search for our next vehicle. Once we decided on the vehicle we wanted to purchase they made the entire process very smooth. The process was very easy and with no next vehicle. Once we decided on the vehicle we wanted to purchase they made the entire process very smooth. The process was very easy and with no pressure. Our vehicle was ready very quickly and appointments were made around our schedule each time. More

by batchelder Verified Customer Verified Customer

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Great experience at Colonial VW! I needed a new car very quickly and Shaun Tubert made finding and selecting a car extremely easy. He went above and beyond to educate me on the car b I needed a new car very quickly and Shaun Tubert made finding and selecting a car extremely easy. He went above and beyond to educate me on the car buying process from beginning to end. He even stayed late to make sure I was able to complete all of the paperwork asap. Shaun made sure my car was 100% ready and good to go on the day of pick up. In addition, Mike Pender was extremely helpful in educating me on financing my auto loan through a credit union and selecting the lowest interest rate possible. Mike continued to negotiate with the credit union and got my rate down half a point. I really appreciate the customer service I received at Colonial VW. I will definitely be back for all of my service needs. Would not hesitate to purchase another vehicle from Colonial. More

by michaela.brown294 Verified Customer Verified Customer

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Jon and the staff at Colonial Volkswagen of Westborough we're extremely professional and understanding throughout the difficulties of fixing my cars strange issue. I had a recently purchased 2019 CPO GTI t we're extremely professional and understanding throughout the difficulties of fixing my cars strange issue. I had a recently purchased 2019 CPO GTI that had a strange squeak and a few other minor issues. They fixed all minor issues under warranty with great communication. The complimentary shuttle service was much appreciated, and the Lyft service was awesome. Unfortunately it took several visits for the weird squeak/rattle noise to finally be fixed. They believed that they had fixed it twice but it took a third visit to finally nip it in the bud. Thankfully, they were very accommodating and pleasant throughout the experience. I was worried that I was annoying them too much, but it worked out well. I also purchased the Certified Pre Owned vehicle from the sales department. Pricing was fair, I would say, given the supply chain shortage and pandemic demand. There were no hidden fees. No additional or egregious dealer markup, besides market rate for the used vehicle. They are firm on the list sale price for the vehicle. You can negotiate your trade in value, which I did. And I believe that you can negotiate some of the standard dealer fees. Call was very nice and helpful in describing the vehicle. Very professional with good communication skills. My only slight reservation is that once I did agree on a negotiated sale and trade in price, the salesman and manager wanted to rush me along. They barely answered my remaining questions once I had signed for a price, and they actually left the building shortly after, leaving me with other employees. Otherwise everything was great and I would recommend this dealer. More

by kevin.hoelscher Verified Customer Verified Customer

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Excellent customer service from all sales and service people I met. Very easy and comfortable working with sales team…did not feel like I was being pressured to purchase a car. Reiaxed atmosphere. Kin people I met. Very easy and comfortable working with sales team…did not feel like I was being pressured to purchase a car. Reiaxed atmosphere. Kind and caring team at Colonial Volkswagen. Thank you! More

by jdanna4 Verified Customer Verified Customer

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The people who are there always help and speak honestly and are very respectful I give my thanks to them for this work Volkswagen always in brilliance and are very respectful I give my thanks to them for this work Volkswagen always in brilliance More

by SUROOR_ALSAYFI Verified Customer Verified Customer

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