Mike Meah | Page 6

Unbelievable.. Everything you don't want in a car buying experience.  WAIT FOR IT......... First, the internet sales manager Tabitha tells me over the phone that Everything you don't want in a car buying experience.  WAIT FOR IT......... First, the internet sales manager Tabitha tells me over the phone that the car we are looking for is still available.  I also ask very specifically if online discount price includes recent college grad, first responder or military, (for which we do not qualify) to which she says "no."  We drive 30 minutes to find that the car was sold days ago, and that the discounted price DOES include the special rebates that we do not qualify for.   Enter Steve Johnson the sales consultant, who assured us that he has a better car than the one we came for, with better features.  It's a demonstrator and he can give us a great deal.  We test drive the vehicle and really like it.  We do the the whole back-and-forth thing for about 90 minutes an finally get what we think is a good deal.  Even though this isn't what we came in for, we buy the more-expensive car. Then we wait in the less-than-comfy service department waiting room (why?) for 2 hours to see the business manager, Ed Howell. Sensing we are frustrated, he spends little time trying to sell us the additional warranties, etc.  Later we find out why.  Finally we get signed, give them our deposit, they put the plates on our new car, and we drive it home.  This was a Saturday.  We drove our new car Saturday night to our daughter's graduation, and Sunday to get groceries, and are feeling pretty good about our choice, despite the less-than-stellar customer care at the dealership. Monday morning we get the insurance set-up and we are good to go.   NOW IT GETS RIDICULOUS .....  I receive a call from Steve Johnson late Monday morning saying there's been a "mistake" and we need to return the car as soon as possible.  Steve claims that we did the deal on the "wrong car."  I race outside to check the VIN and sure enough, it doesn't match. He says it's for the trim package below ours and we need to come up with another $3000 if we want to keep it.  Mind you, we never saw, let alone test drove, the vehicle with the VIN that magically appeared on our bill of sale.  I tell Steve that this call should have been made by a manager and asked him to make that happen. Ed Howell, calls me back an hour later and reminds me again (like I'm a common criminal with a credit score in the 800's) that I need to return the vehicle immediately.  Of course, I ask him what they are prepared to do about this massive "mistake" and his response is that they will do nothing about it.  He calls it an "honest mistake" and if I want to keep the vehicle it will cost us another $3000.  I explain to him that we only test drove one vehicle and spent the entirety of our time at the dealership negotiating that one vehicle, and that the VIN number on the bill of sale is irrelevant compared to the agreement that was made between the salesperson, his boss, and us.  I asked him who his manager is and he said, "Mike Meah."  I explained to him that I would need to speak to Mike, and he said it won't do any good because Mike is the one that told him to call me.  So apparently Mike doesn't care about the "mistake" either.   Monday evening we drive back to the dealership to turn in the car and cancel the sale. Now, all of a sudden Mike Meah is super interested in getting involved with our problem and over the next 45 minutes proceeds to discount the car that we had, eventually all the way down to the lower trim package price.  I guess there is something they can do about it........ Ed. I cancelled the sale and bought the same package at another dealer for $1500 MORE.  Yes, that is how little I trust these people. More

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Fraud & False Advertising, Stay Away!! They list the car online at a lower price. When you arrive they try to force you to purchase cleaning and deliver packages, accessory packages, & exte They list the car online at a lower price. When you arrive they try to force you to purchase cleaning and deliver packages, accessory packages, & extended warranties. If you don't purchase any additions they add additional money to the online price!!!! Horrible business. They even took a down payment from me and signed a purchase agreement, then backed out the deal on my way to pick the car up, said they weren't making enough off the care!!! review yelp-reviews this place is horrible! It took weeks to get my money refunded! More

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Best Hyundai Dealer Around Elgin Hyundai is a great dealership to work with. Went to Rosen hyundai they would not negotiate a price on suv. Went to Patrick hyundai they were rud Elgin Hyundai is a great dealership to work with. Went to Rosen hyundai they would not negotiate a price on suv. Went to Patrick hyundai they were rude and unwilling to help. Salesman unknowligible about vehicles. Had talk to Lou about suv gave a price asked him what I could work with. We got to a agreement. Next day Lou off but Steve was waiting for me. Gave me what I agreed to. And no hassle about pricing. Even financing was a breeze no Nickle or dime you to death. Best experience i ever had. Thank you Elgin Hyundai More

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Issue will be resolved Going into dealer tomorrow to speak with GM hoping we can resolve my issue! Will update my review then. Dealership was nice and clean! Courteous sales Going into dealer tomorrow to speak with GM hoping we can resolve my issue! Will update my review then. Dealership was nice and clean! Courteous salesman and nice selection of cars. More

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Buyer BEWARE!!!! Run! Run! Run! From this dealership. No deal is worth the headache you will receive from this company. I have had numerous conversations trying to Run! Run! Run! From this dealership. No deal is worth the headache you will receive from this company. I have had numerous conversations trying to get a Indiana tag from here. (They use a 3rd company) Purchased a car early October 2017 and now as of end of December no tags and I am being told it will be mid to end of January 2018! Finance department a complete disaster! Thinking the GM Michael Meah would like to know my disappointment with this dealership I sent him and email. During a phone call with Michael Meah, He did get quiet upset that I used the word “Honey” and he lost it screaming at me for using such language in this day and age. “Goodness Gracious Dear”. I told him I would be unfortunately writing a negative review and again he started being rude saying I was threatening him. So. Ultimately. I hung up on him. Tomorrow, I will be contacting my attorney to ensure they followed all the state laws. Honestly, all I wanted was a license plate for the car I purchase from this place. Not sure I will ever get this plate. More

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Karyn Hyundai Santa Fe Elgin Hyundai was the best dealership experience I had ever had for acquiring a vehicle. Everyone was so pleasant and accommodating and had a family Elgin Hyundai was the best dealership experience I had ever had for acquiring a vehicle. Everyone was so pleasant and accommodating and had a family sense to their environment. I would definitely recommend Elgin Hyundai. More

by kkujawa214 Verified Customer Verified Customer

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GREAT EXRERIENCE THIS IS BY FAR THE BEST NEW CAR PURCHASE I'VE EVER EXPERIENCED.MY SALES PERSON MITCH SCHY WAS GREAT ALONG WITH EVERONE I MET FROM START TO FINISH,GREA THIS IS BY FAR THE BEST NEW CAR PURCHASE I'VE EVER EXPERIENCED.MY SALES PERSON MITCH SCHY WAS GREAT ALONG WITH EVERONE I MET FROM START TO FINISH,GREAT JOB.IF YOU'RE LOOKING FOR A GREAT EXPERIENCE MITCH AND ELGIN HYUNDAI IS THE RIGHT DEALER FOR YOU!!!!!!!! More

by martyfloisvik Verified Customer Verified Customer

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Excellent Great car buying experience!!! Would highly recommend to family and friends. Professional, friendly, knowledgeable. No pressure even for extra service Great car buying experience!!! Would highly recommend to family and friends. Professional, friendly, knowledgeable. No pressure even for extra services offered. Keep up the great work! More

by stvtylr Verified Customer Verified Customer

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Unexpected great buy!! Went in after a friend referred me after totaling my car and insurance is delaying decision- just to see if I would qualify/payments and drove off wit Went in after a friend referred me after totaling my car and insurance is delaying decision- just to see if I would qualify/payments and drove off with a new 2018 Elantra! I love it! More

by cecilia.cintora Verified Customer Verified Customer

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Refer I have now purchased my second vehicle fromI have referred friends and family to Elgin Hyundai and will continue to. Elgin Hyundai and consider myself I have now purchased my second vehicle fromI have referred friends and family to Elgin Hyundai and will continue to. Elgin Hyundai and consider myself a lifelong customer. Quality vehicles and excellent customer service! More

by mssmccall22 Verified Customer Verified Customer

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