Mike Covington

From the moment I stepped out of my car, I was very kindly greeted from the gentleman that helped me find the perfect car. Calloway was pleasant, genuine, and honestly just helped me to have the best e kindly greeted from the gentleman that helped me find the perfect car. Calloway was pleasant, genuine, and honestly just helped me to have the best experience. I do not enjoy feeling pressured to make decisions, and he took his time while being respectful of my time, as well. He was personable, but also stayed on track so that I did not have to be there longer than needed. He was attentive and excellent at gaging what my thoughts were when car shopping. I do not believe there is another salesman there that could’ve served me better, although, there wasn’t one there that I encountered that didn’t greet me with a kind smiling face. The dealership itself was also immaculate. I would recommend to anyone looking to buy a car to come see Cal at Toyota of Cleveland. Also, my kids were absolutely ecstatic to see our new non-minivan third row seater! More

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They went above and beyond to help me get exactly what I wanted. Calloway was great to work with and we will be repeat customers in the future. wanted. Calloway was great to work with and we will be repeat customers in the future. More

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Highly impressed with everyone at this dealership. Honest, helpful, customer-focused, efficient -- all the things you could ask for when buying a car. Matthew French answered all of our questions and Honest, helpful, customer-focused, efficient -- all the things you could ask for when buying a car. Matthew French answered all of our questions and gave us all the time we needed in order to feel completely satisfied when buying the car. Taylor Alton was informative and truthful when going over the financial options. Mike Covington helped ensure everything that needed to get done with the car was done that day so we didn't have to make two trips. 10/10 dealership with 100/10 employees! More

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They were easy to work with and provided good customer support. They gave a good trade-in value on my truck. support. They gave a good trade-in value on my truck. More

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Very pleased with their customer service. They go above and beyond! They truly care about the customer. Best experience from a dealership I ever had. Nathan was our salesman and was super h They go above and beyond! They truly care about the customer. Best experience from a dealership I ever had. Nathan was our salesman and was super helpful with no pressure on us. He is very knowledgeable of what he is selling. Crystal in Finance did such an amazing job taking care of us and worked her magic. Everyone is so attentive to each person who walks in. Great team! Will be recommending everyone to shop there. More

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Had a great used vehicle at an unbeleivable price. By phone they accurately relayed photos of any body damage, etc. to be sure the vehicle was properly represented before making the drive up to Clevel By phone they accurately relayed photos of any body damage, etc. to be sure the vehicle was properly represented before making the drive up to Cleveland. They also immediately ordered new front rotors for the vehicle after I'd noticed the breaks pulsing a bit (no negotiation necessary). They even allowed me bay time with a mechanic to verify the computer diagnostics and mechanical condition of the vehicle. Salesman Gregg Bain was excellent, and genuinely cared. Between the day of the test drive and the day I came back for final purchase, I think he remembered every word out of my mouth. Great guy. Highly recommend this dealer. More

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Excellent facilities. Very good service. Staff is usually courteous and knowledgeable. One or two bad apples, though. I find the "miscellaneous charges" to be excessive, a Very good service. Staff is usually courteous and knowledgeable. One or two bad apples, though. I find the "miscellaneous charges" to be excessive, and found out on this visit that someone in your finance department apparently lied to me when I purchased a truck last year. Everyone else I've dealt with at this dealership has been excellent. More

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Purchased a 2020 Lexus RC350 for my wife at Toyota of Cleveland. I live in Chattanooga, but haven't purchased a car in Chattanooga area or suburbs in over 20 years. Most dealers I've dealt with here se Cleveland. I live in Chattanooga, but haven't purchased a car in Chattanooga area or suburbs in over 20 years. Most dealers I've dealt with here seem to think people won't drive a few hours to get a better deal which is not the case with me. I've previously driven 8 hours one way to save $4000 on a vehicle. I actually went to Atlanta Sunday to look at a comparable Lexus. I explained this to my salesman Austin Calfee and his sales manager Mike Covington. These two went above and beyond to make sure I got the deal I wanted and kept my money local. They are a laid back dealership and don't have the "better go buy that somewhere else" attitude. I feel they worked hard to earn my business and just sold me my first local car in 23 years. Nothing but good words to say for the whole team. They have earned a new customer. I will be back. More

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Exceptional service. Not pushy at all. Listened to everything we wanted and answered all of our questions. Made sure we understood everything about the car before we purc Not pushy at all. Listened to everything we wanted and answered all of our questions. Made sure we understood everything about the car before we purchased. Will come back for our next vehicle More

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Excellent communication, excellent treatment of their customers, wonderful customer service and a great vehicle purchase! customers, wonderful customer service and a great vehicle purchase! More

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