Michael Wright

Excellent Michael Wright always ensures the time to address my concerns and understands well of my needs, expectations and importantly emphasizing on what is required... great experience overall... address my concerns and understands well of my needs, expectations and importantly emphasizing on what is required... great experience overall... More

by Chaitanya Verified Customer Verified Customer

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Many needed maintenence items were done for my car and my car was brought in for regular maintenance and after the fact a few issues were caused due to not test driving the vehicle. If one test drive was don car was brought in for regular maintenance and after the fact a few issues were caused due to not test driving the vehicle. If one test drive was done then it would have been caught that a spark plug had been broken in cylinder 2 and the oil leak would have been discovered as well More

by Jacesimon Verified Customer Verified Customer

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I fully appreciated Michael's help in having my engine oil and filter replaced after only 810 miles distance from the prior replacement. He fully understood my concern. The replacement will definitely hel oil and filter replaced after only 810 miles distance from the prior replacement. He fully understood my concern. The replacement will definitely help me monitor the visual soot level weekly now; the amount surprised me since I have had many oil replacements completed there at the dealership. I mentioned to Michael that it was possible.the prior oil filter was not replaced, which happened to me once in the past there at the dealership. I worked to convey to Michael that I appreciated his attention and help (he was very gracious about it), being able to fit it into the technician's work at the moment, and that I certainly didn't want to be a bother that day. Please pass my sincere thanks to Michael and to the technician whose production I interrupted. Know that I appreciate Norm Reeves' service area being available when I need help. That helps me remain a long-term customer. More

by mvick14 Verified Customer Verified Customer

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I fully appreciated Michael's help in having my engine oil and filter replaced after only 810 miles distance from the prior replacement. He fully understood my concern. The replacement will definitely hel oil and filter replaced after only 810 miles distance from the prior replacement. He fully understood my concern. The replacement will definitely help me monitor the visual soot level weekly now; the amount surprised me since I have had many oil replacements completed there at the dealership. I mentioned to Michael that it was possible.the prior oil filter was not replaced, which happened to me once in the past there at the dealership. I worked to convey to Michael that I appreciated his attention and help (he was very gracious about it), being able to fit it into the technician's work at the moment, and that I certainly didn't want to be a bother that day. Please pass my sincere thanks to Michael and to the technician whose production I interrupted. Know that I appreciate Norm Reeves' service area being available when I need help. That helps me remain a long-term customer. More

by mvick14 Verified Customer Verified Customer

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Mike Wright is always polite, helpful and gives the customer all his attention. He's an asset to Honda. I recommend him highly. customer all his attention. He's an asset to Honda. I recommend him highly. More

by Annapenrod Verified Customer Verified Customer

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I have been using Norm Reeves Service since before it was Norm Reeves. Tristan Rivas has been a wonderful service advisor throughout the years always taking care of me and my vehicles. I appreciate the consi Norm Reeves. Tristan Rivas has been a wonderful service advisor throughout the years always taking care of me and my vehicles. I appreciate the considerate care and attention to detail from Tristan and the Norm Reeves team. More

by autinl Verified Customer Verified Customer

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Great work on my car, I was kept informed the entire time of what was going on. of what was going on. More

by Oliviawilsonnw14 Verified Customer Verified Customer

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Very friendly environment thr Advisor made sure I understood anything that was being dont to my car or wanted to be done. understood anything that was being dont to my car or wanted to be done. More

by Rileydurrell Verified Customer Verified Customer

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Good service. Nice people and nice facilities. Good service. The small cafe was pretty cool. Nice people and nice facilities. Good service. The small cafe was pretty cool. More

by staph.ryan Verified Customer Verified Customer

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Tommy’s service was excellent. He was very patient and attentive! This store's service is fast and good 👍 He was very patient and attentive! This store's service is fast and good 👍 More

by Lishijia2016Gt Verified Customer Verified Customer

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