Michael Green | Page 2

Nissan of Rocky Mount responded

Hi Wendy, Thank you so much for taking the time to leave us a 5-star review! First, please accept our sincere apologies for the initial oversight regarding your ride from work. We know your time is incredibly valuable! However, we are absolutely thrilled to hear that our team member from the parts department was able to jump in and get you back to your vehicle. We truly appreciate your grace, patience, and understanding. Whenever you visit our service department, our goal is to provide a completely seamless experience from start to finish, and we will certainly use your feedback to improve our transportation coordination moving forward. Thank you for choosing NISSAN of Rocky Mount. We look forward to providing you with a flawless experience next time! Sincerely, Josh Kinner  Service Director NISSAN Rocky Mountain

Nissan of Rocky Mount responded

Dennis, Thank you so much for your business and for trusting us with your vehicle. We truly appreciate you choosing our shop for your new tires. I completely understand your frustration, and I agree with you—three hours is indeed a long time to wait for a set of four tires to be installed, even when taken back on time. I sincerely apologize for the extended delay you experienced during your visit. We always strive to provide efficient service, and we clearly missed the mark on timing for your appointment. Thank you for your incredible patience and understanding while our team worked on your car. We value your feedback as it helps us improve our scheduling and workflow, and we hope to have the opportunity to provide you with a much swifter experience next time. Best regards, Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi there, Thank you so much for taking the time to leave us a wonderful 5-star review! We are thrilled to hear that you experienced great customer service and that our team continues to do an awesome job for you. We also truly appreciate your honest feedback regarding the wait time. We know your time is incredibly valuable, and we are always working to improve our efficiency while ensuring our factory-trained technicians provide the thorough and high-quality vehicle maintenance your car deserves. Thank you for continuing to trust the service department at NISSAN of Rocky Mount. We look forward to providing you with another excellent and timely experience during your next visit! Sincerely, Josh Kinner  Service Director NISSAN Rocky Mountain

Nissan of Rocky Mount responded

Hi, Thank you so much for taking the time to leave us a 5-star review! We are so excited to hear that you consistently experience excellent service and fair pricing with us. It is especially wonderful to know how much you appreciate the video reviews and condition reports! We believe in total transparency when it comes to your vehicle maintenance, and our service department loves utilizing that technology to keep you fully informed about your car's health every step of the way. Thank you for continuing to trust NISSAN of Rocky Mount. We look forward to providing you with another outstanding experience during your next visit! Sincerely, Josh Kinner  Service Director NISSAN Rocky Mountain

Nissan of Rocky Mount responded

Hi Terri! Thank you for your wonderful review! We’re happy to hear all your questions were answered promptly and that you experienced professional, efficient service without any wait. Providing top-notch vehicle maintenance is always our goal, and it’s great to know we made your visit smooth and hassle-free. Thank you for stopping by! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Joseph Thank you for taking the time to leave this review! We’re glad to hear you experienced quality work, a friendly environment, and professional service while staying informed about everything we do. If there’s anything we can do to turn this four-star review into a five-star one, please let us know! Our customers are always our #1 priority, so we want to make sure you are nothing but satisfied. We truly appreciate you choosing us for your vehicle maintenance needs and look forward to serving you again! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Wow! Thank you so much for sticking with us for over 10 years! We are beyond grateful for your loyalty! We are glad to hear that our team has consistently delivered excellent customer service and top-notch care for your vehicle. It really does make us smile knowing you don’t have to drive far to get the service you deserve. We’ll be sure to give Eric and Antonio a huge shoutout, they’ll be thrilled to hear your kind words! Your support keeps our service department motivated, and we can’t wait to keep taking care of you and your car for many more years to come. See you again soon! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Crystal! Thank you so much for taking the time out of your busy day to leave this great review! We’re truly grateful for your kind words about the love and kindness shown by our team. Creating a welcoming environment at our dealership is always our goal, thank you for recognizing our hard work. Make sure to recommend us to your friends and family, we’d love to take great care of them too! Thank you for stopping by, and we look forward to seeing you again in the future! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Jen! Thank you for this amazing review! We’re so glad our team was friendly, helpful, and knowledgeable, and that we got you taken care of in a timely manner. Providing efficient and reliable vehicle maintenance is always our goal! We truly appreciate your support and look forward to seeing you again! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Sheri WOW! Thank you for your loyalty over the past 21 years! That truly means so much to us, and we are so grateful to have you as our customer! We’re honored to have earned your trust through both your purchases and ongoing care with our team. Providing dependable vehicle maintenance with professional experience is always our goal. We look forward to continuing to serve you for many more years to come! Thank you again! Kelvin Bratcher Owner & Executive Manager NISSAN of Rocky Mount