Kevin Woodard

Nissan of Rocky Mount responded

Hello, Thank you so much for taking the time to leave this wonderful 5-star review! We are absolutely thrilled to hear that your visit exceeded your expectations and that Ed was able to help suit you and your family's needs. We will definitely pass your kind words along to him! Providing an exceptional experience is always our top priority here at our dealership. Thank you for choosing NISSAN of Rocky Mount. We wish you safe driving! Best regards, Kelvin Bratcher Owner and Executive Manager NISSAN of Rocky Mountain

Nissan of Rocky Mount responded

Hi there, Thank you so much for taking the time to leave us a wonderful 5-star review! We are thrilled to hear that you experienced great customer service and that our team continues to do an awesome job for you. We also truly appreciate your honest feedback regarding the wait time. We know your time is incredibly valuable, and we are always working to improve our efficiency while ensuring our factory-trained technicians provide the thorough and high-quality vehicle maintenance your car deserves. Thank you for continuing to trust the service department at NISSAN of Rocky Mount. We look forward to providing you with another excellent and timely experience during your next visit! Sincerely, Josh Kinner  Service Director NISSAN Rocky Mountain

Nissan of Rocky Mount responded

Hi there, Thank you so much for taking the time to share such a heartfelt review with us. We're so glad that we could connect with you instantly and get things off to a great start right from that very first phone call. I'm genuinely sorry to hear that you had such a negative experience at other places before coming to us. We're thrilled that our team could step up, treat you with kindness, and provide a positive, judgment-free car buying experience. Thank you so much for putting your trust in us at Nissan of Rocky Mount. Enjoy every single mile in your new ride, and please don't hesitate to reach out if you need anything else! Best regards, Kelvin Bratcher Owner and Executive Manager NISSAN of Rocky Mountain

Nissan of Rocky Mount responded

Hi Richardson! Thank you for the kind words! We’re so glad our team made you feel respected and kept you in the loop every step of the way—no surprises, except maybe how smooth the process was! Our knowledgeable sales team loves helping customers get the payment and car that fits them perfectly. We’re thrilled you had a great experience at our dealership and hope you enjoy your new ride! Kelvin Bratcher Owner & Executive Manager NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you for taking time out of your day to leave this great review! We’re glad our team was helpful, informative, and made you feel welcome during your visit. Referrals mean a lot to us, and we truly appreciate you recommending us to your friends and family. Creating a positive car buying experience is always our goal, and we’re grateful you chose us! Welcome to the Nissan of Rocky Mount family! Kelvin Bratcher Owner & Executive Manager NISSAN of Rocky Mount

Nissan of Rocky Mount responded

We’re so happy to hear this! It’s great to know our team was helpful to you and kind to your son, making every visit welcoming is always our goal as a car dealer. Thank you for choosing us and we look forward to having you back for your service needs. Kelvin Bratcher Owner & Executive Manager NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you for leaving such an amazing review online! We’re glad to hear our team made the process smooth and went out of their way to help you. Quick approvals and clear communication are exactly what we aim for. Providing a reliable auto financing options experience is part of how we make buying a vehicle easy and stress-free. We appreciate your trust and look forward to helping you again in the future! Kelvin Bratcher Owner & Executive Manager NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you for this great review! We’re so glad Derrick took the time to understand exactly what you were looking for and answered all of your questions along the way. Taking that extra time is exactly what we aim for with every customer. We’re happy you found the right fit and hope you’re enjoying your new vehicle. Our goal is always to make the car buying experience smooth, personalized, and stress-free from start to finish! We hope to have you back again soon! Kelvin Bratcher Owner & Executive Manager NISSAN of Rocky Mount