Michael Green

Nissan of Rocky Mount responded

Tamida, We are so sorry you feel that way. What could have happened? I'd appreciate the opportunity to make things right for you. Please let me know how I can help. You can reach me at (252) 977-9600. Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you so much for the fantastic 5-star review! We are pleased to learn that our team was fast, friendly, and patient in answering all of your questions. Making sure you feel comfortable and well-informed is always our top priority, and it is wonderful to know our knowledgeable staff delivered on that promise. Thank you for choosing us, and we look forward to assisting you again next time! Josh Kinneer Service Director NISSAN of ROcky MOunt

Nissan of Rocky Mount responded

Hi Deborah, Thank you so much for the 5-star review! We are grateful knowing how much you enjoy bringing your vehicle to NISSAN of Rocky Mount. It is great to learn that our team has consistently been nice and professional during your visits. Whenever you need reliable auto repair in Rocky Mount, our dedicated service department is always here to help. We are incredibly proud of the excellent work and friendly care our certified Nissan technicians provide to keep your vehicle running safely and smoothly. Thank you for trusting us with your vehicle, and we look forward to seeing you again next time. Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you for leaving us a 5-star review! We are glad to hear that you received great service and noticed how clean everything was during your visit. We also appreciate your honest and constructive feedback, as it helps us know exactly where we can improve the customer experience: Waiting Room Chairs: We completely agree that our seating is due for an upgrade. You will be happy to know that we have a service lounge refresh already in our budget! We are actively working on this and hope to have the brand-new, comfortable seating in place before your next visit. Pricing Concerns: We understand your thoughts on the costs, and we want to assure you that providing excellent value is a top priority for us. To make sure we stay fair, we competitively shop all franchised dealers every single month to ensure our prices are at or lower than the competitive market rates. Thank you again for your business and for helping us grow. We look forward to welcoming you back to a newly refreshed lounge next time your vehicle needs service! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Sam, Thank you so much for the fantastic review and for highly recommending us! We appreciative learning that you had an awesome experience with the services provided for your vehicle. Our service department works hard to ensure every customer receives the best care possible, and our factory-trained technicians take great pride in delivering top-notch, reliable results. We truly appreciate your business and look forward to helping you with any future services your vehicle may need. Safe travels! Josh Kinneer Service Director NISSAN of Rocky Mount