Michael Ferrara

Took my 2023 Corolla in 5000 mile service. The service department broke my front bumper then tried to hide it by just tucking my splash guards on the wrong side of one another. I get a call te The service department broke my front bumper then tried to hide it by just tucking my splash guards on the wrong side of one another. I get a call telling me that they will fix their damage if I pay 800 dollars. This is beyond deceitful. Gates has a horrible service manager who hung up on me. Extremely professional kind of response. Stay as far away from Gates as possible. Very deceitful people across-the-board. Buyer beware! More

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Service department is rough. They just gaslight you and try to get you to believe that the issue you're experiencing (that should be under warranty) isn't real. I will say the buying experience with Mer try to get you to believe that the issue you're experiencing (that should be under warranty) isn't real. I will say the buying experience with Mercedes was quite good. But now I'm stuck getting it serviced there, which is a nightmare. More

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I was told the wait would be "a couple of hours." Throughout the 5 hour wait no one made any attempt to communicate with me or give any updates. Instead of giving up half of my day, ittook my entire Throughout the 5 hour wait no one made any attempt to communicate with me or give any updates. Instead of giving up half of my day, ittook my entire day and zero customer service was given. More

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The service people are always friendly and easy to talk to. I appreciate how they handle service issues. No one wants deal with car repairs, but working with Gates makes it easier to deal with. to. I appreciate how they handle service issues. No one wants deal with car repairs, but working with Gates makes it easier to deal with. More

by JMRHOME1968 Verified Customer Verified Customer

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Courteous and efficient as always. Work performed by technician David Peppers always excels, and he always works on my car as if it were his own. Been serviced by David Peppers since 2008, always top- technician David Peppers always excels, and he always works on my car as if it were his own. Been serviced by David Peppers since 2008, always top-notch. More

by SJHBLOSSOM48 Verified Customer Verified Customer

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Every time I go to gates I am impressed by the professional service I get. They are all a perfect example of great customer service. professional service I get. They are all a perfect example of great customer service. More

by ALEXPEDRO1 Verified Customer Verified Customer

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The staff always takes great care of us and the wait time is minimal. Fantastic attitude by everyone really helps take our stress away. Thank you! is minimal. Fantastic attitude by everyone really helps take our stress away. Thank you! More

by OUTERGROUNDS Verified Customer Verified Customer

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Nice guys and ladies in the shop service with a smile been getting oil changes and work done for over a decade here. Always use them been getting oil changes and work done for over a decade here. Always use them More

by POPPATODD Verified Customer Verified Customer

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Great customer service! Definitely recommend for all your Toyota needs. Working with Brian is very easy and he is very helpful, knowledgeable and experienced. Thanks! Toyota needs. Working with Brian is very easy and he is very helpful, knowledgeable and experienced. Thanks! More

by BSAGARDNER320 Verified Customer Verified Customer

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I always appreciate the prompt appointment times and the service is always thorough and professional. Now they’ve even added video to their talents. Thank you for making me feel safe and know my car is tak service is always thorough and professional. Now they’ve even added video to their talents. Thank you for making me feel safe and know my car is taken care of. More

by KMYERS622 Verified Customer Verified Customer

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