Melissa Morla

I took my car for warranty work on my hood on my dodge charger they didn't put my hood on correct there a space in the hood and the manager in the body shop Refuse to fix it try charging me unacceptab charger they didn't put my hood on correct there a space in the hood and the manager in the body shop Refuse to fix it try charging me unacceptable I called dodge and there in the process of fixing the problem More

by des Verified Customer Verified Customer

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My review is not so good. I am still waiting for the service manager to return my call. My vehicle was there for body work for 2 months and then had tok be sent to service and I am still waiting for the service manager to return my call. My vehicle was there for body work for 2 months and then had tok be sent to service and it has been a disaster. Vehicle was purchased from them in this year brand new and I would expect better service than this. Every time I call to speak to the manager or who ever is over the service center I receive no call back and now I am highly pissed because one of their techs damaged something in my vehicle. I have given them a whole week for a return call and nothing. I was told a mike Ortiz would return my call nothing. I spoke to a Drema or something like that and she ensured me she would replay the message. Guess what?? Nothing. More

by ebony_mcmath Verified Customer Verified Customer

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Excellent customer service. Very helpful group. Very pleased with everything. Will be back again for sure. Very helpful group. Very pleased with everything. Will be back again for sure. More

by Eamaiz Verified Customer Verified Customer

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I recently had an incredibly disappointing experience at Hollywood Chrysler Jeep's bodyshop. After leasing a new truck just 15 days prior, I noticed some issues with the bumper. Naturally, I took it to thei Hollywood Chrysler Jeep's bodyshop. After leasing a new truck just 15 days prior, I noticed some issues with the bumper. Naturally, I took it to their bodyshop for repairs. However, what followed was 10 days of frustration and incompetence. Not only did they fail to fix the issue, but they actually made it worse by simply slapping on some glue. This wasn't the first time I've encountered such incompetence from them; I had a similar experience with another vehicle of the same model. Despite leaving it for 15 days for bumper repairs, they didn't even touch it. When I approached the sales manager, Evan Fleischman, and the dealership manager, Clinton, for assistance, they were unhelpful and downright rude. It's ironic how eager they are to sell you a car, but once they've made the sale, they couldn't care less about customer satisfaction. I left the dealership with my damaged car and a resolve never to return. Avoid this dealership at all costs; their lack of accountability and disregard for customer service left me thoroughly disappointed. More

by lviloria0 Verified Customer Verified Customer

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Amazing service and response on the repairs and communication with all parties. We are very glad to have used this dealer and extremely happy with the team that has assisted us with our Jeep. communication with all parties. We are very glad to have used this dealer and extremely happy with the team that has assisted us with our Jeep. More

by JOHANNACHURTADO Verified Customer Verified Customer

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HCJ has always provided exceptional service! I not only purchased my vehicle there but also service there as well! I not only purchased my vehicle there but also service there as well! More

by jmdemere Verified Customer Verified Customer

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I was at the service area for oil change and tire rotation. The initial contact was quick paperwork was completed in after a short time the vehicle was finished. During my way I was offered a bottle rotation. The initial contact was quick paperwork was completed in after a short time the vehicle was finished. During my way I was offered a bottle of water. Everyone was friendly and professional and quick. Great service. 👍 More

by mruggles2115 Verified Customer Verified Customer

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Really good job fixing my vehicle communication was great Really appreciate the staff have nothing negative to say thanks guys Really appreciate the staff have nothing negative to say thanks guys More

by COLDILL Verified Customer Verified Customer

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I love this place! !! Every time I come in the service team is amazing. The staff is superb and the work is always done efficiently. !! Every time I come in the service team is amazing. The staff is superb and the work is always done efficiently. More

by sadira.diaya Verified Customer Verified Customer

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I felt that your dealership cheated us will never go a gain. Bought new car had it less then 2000 miles and the tire exploded. You obviously don’t stand behind your product never by again from this chop s gain. Bought new car had it less then 2000 miles and the tire exploded. You obviously don’t stand behind your product never by again from this chop shop and will tell all my friends not to do business with your company. More

by AVRAHAM1369 Verified Customer Verified Customer

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