Melissa Larios
Melissa Larios at Toyota of Lancaster
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Melissa Larios

Due Bill/ Rental Clerk

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
318 Reviews
4.7

318 Reviews

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318 Reviews of Melissa Larios

February 11, 2025

Dealership Rating
Employee Rating

I came in for service on they didn't put one of caps/nuggets back on. Also ordered mats the girl was so rude and took forever to bring out them wanted me to pay twice.. The service is extremely hor More

by Tbirdson
Service Price Transparency
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Recommend Dealer
No
Feb 11, 2025

Toyota of Lancaster responded

We apologize for any inconvenience or frustration you may have experienced. Please feel free to contact us directly at (661) 952-2103 if you'd like to talk about your experience more. Please know that our team is working to prevent this from happening again.

February 10, 2025

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Everything was as perfect as perfect could be. Quick, professional, personable. I could have done it myself. Glad I chose you More

by mccordronald
Service Price Transparency
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Recommend Dealer
Yes
Feb 10, 2025

Toyota of Lancaster responded

Thank you for sharing your experience with us. We’re thrilled to hear that you loved our service and that it met your expectations. We can’t wait to welcome you back soon!

February 07, 2025

Dealership Rating
Employee Rating

I don't like writing words in reviews like this because I can never come up anything to write in them. I can't really remember who I had contact with at the dealership but everyone was great. More

by skiiwithme2
Recommend Dealer
Yes
Feb 07, 2025

Toyota of Lancaster responded

It’s an honor to receive your feedback. Thanks for the shoutout!

January 31, 2025

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Employee Rating

Great customer service. Friendly informative and great cars. I think toyota has the safest cars always check with the used car stock More

by JGambina
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Recommend Dealer
Yes
Jan 31, 2025

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

January 31, 2025

Dealership Rating
Employee Rating

Service Mgr is the best I've ever encountered. Service personnel are friendly and extremely courteous and helpful. I will be back. More

by DeepDrive
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 31, 2025

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

January 18, 2025

Dealership Rating
Employee Rating

While your service is excellent and staff appear to be knowledgeable, I was extremely disappointed in the estimate that you provided me for replacing the rear struts on my car and for replacing the engine More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gus Alatorre

Jan 20, 2025

Toyota of Lancaster responded

I'm sorry to hear you had an unsatisfactory interaction with our service department. We strive to keep our prices fair and competitive but understand that perceptions can vary. We do appreciate your feedback and please let us know if there is anything else that we can do, you can reach out to us at (661) 952-2103.

January 17, 2025

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I trust them with my car servicing needs and feel that this added to longevity of my 2014 Camry Hybrid. More

by Tracy L
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Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez

January 12, 2025

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Employee Rating

Always a great experience when taking my vehicle in for service personnel always nice and attentive never had a problem great service 👍 More

by none23
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 13, 2025

Toyota of Lancaster responded

We know your time is valuable so we appreciate you taking the time to leave us a great review. We appreciate our Loyal Lancaster Toyota customers and we hope to see you back again soon.

January 09, 2025

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Melissa was friendly and welcoming. Great customer service and was very helpful! Did not have to wait long. More

by albertoramos0023
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 09, 2025

Toyota of Lancaster responded

We appreciate you taking the time to leave us such a great review. We are lucky to have Melissa as part of our staff and we hope to see you back soon.

January 09, 2025

Dealership Rating
Employee Rating

Clean fast and reliable I highly recommend Toyota of Lancaster !!! very nice Service and professional people!!! More

by Andres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo

Jan 09, 2025

Toyota of Lancaster responded

We appreciate your 5 star review! We couldn't do what we do if it wasn't for amazing customer like you. Thank you for choosing us and we hope to welcome you back soon.

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