Melissa Larios
Melissa Larios at Toyota of Lancaster
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Melissa Larios

Due Bill/ Rental Clerk

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
322 Reviews
4.7

322 Reviews

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322 Reviews of Melissa Larios

March 26, 2025

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AMAZING SERVICE, HE ANSWERED ALL THE QUESTIONS AND CONCERNS WE HAD. WILL RECOMEND TO EVERYONE More

by nonE
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Recommend Dealer
Yes
Mar 27, 2025

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

March 23, 2025

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Do not take your car to Lancaster Toyota do your self a big favor . You will not leave happy . More

by jcadi24
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Recommend Dealer
No

Other Employees Tagged: Chanin Yescas, Kiara Santos

Mar 24, 2025

Toyota of Lancaster responded

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. You can reach us at (661) 952-2103.

March 05, 2025

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The check-in was quick. Excellent customer service. And the whole ordeal took less than a 1/2 hour. More

by VOLLEYBALL1959
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Recommend Dealer
Yes

Other Employees Tagged: Kiara Santos

Mar 05, 2025

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

February 23, 2025

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Hello Lancaster Toyota! ….I want to say my experience with your service department was outstanding!…the staff there are polite, respectful and very courteous!…and the service More

by Raulv
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Recommend Dealer
Yes
Feb 24, 2025

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

February 11, 2025

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I came in for service on they didn't put one of caps/nuggets back on. Also ordered mats the girl was so rude and took forever to bring out them wanted me to pay twice.. The service is extremely hor More

by Tbirdson
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Recommend Dealer
No
Feb 11, 2025

Toyota of Lancaster responded

We apologize for any inconvenience or frustration you may have experienced. Please feel free to contact us directly at (661) 952-2103 if you'd like to talk about your experience more. Please know that our team is working to prevent this from happening again.

February 10, 2025

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Everything was as perfect as perfect could be. Quick, professional, personable. I could have done it myself. Glad I chose you More

by mccordronald
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Recommend Dealer
Yes
Feb 10, 2025

Toyota of Lancaster responded

Thank you for sharing your experience with us. We’re thrilled to hear that you loved our service and that it met your expectations. We can’t wait to welcome you back soon!

February 07, 2025

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I don't like writing words in reviews like this because I can never come up anything to write in them. I can't really remember who I had contact with at the dealership but everyone was great. More

by skiiwithme2
Recommend Dealer
Yes
Feb 07, 2025

Toyota of Lancaster responded

It’s an honor to receive your feedback. Thanks for the shoutout!

January 31, 2025

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Great customer service. Friendly informative and great cars. I think toyota has the safest cars always check with the used car stock More

by JGambina
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Recommend Dealer
Yes
Jan 31, 2025

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

January 31, 2025

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Service Mgr is the best I've ever encountered. Service personnel are friendly and extremely courteous and helpful. I will be back. More

by DeepDrive
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Recommend Dealer
Yes
Jan 31, 2025

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

January 18, 2025

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Employee Rating

While your service is excellent and staff appear to be knowledgeable, I was extremely disappointed in the estimate that you provided me for replacing the rear struts on my car and for replacing the engine More

by none23
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Recommend Dealer
No

Other Employees Tagged: Gus Alatorre

Jan 20, 2025

Toyota of Lancaster responded

I'm sorry to hear you had an unsatisfactory interaction with our service department. We strive to keep our prices fair and competitive but understand that perceptions can vary. We do appreciate your feedback and please let us know if there is anything else that we can do, you can reach out to us at (661) 952-2103.

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