Melissa Dolan

Friendly and quick service, work completed correctly, washed the truck and diid all the updates washed the truck and diid all the updates More

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The dealership has always treated me and my family very well. My family and I are return customers. well. My family and I are return customers. More

by msage18 Verified Customer Verified Customer

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These guys discussed and communicated with me like no dealership service center I've ever experienced. I didn't even realize there were dealerships out there with this level of care and genuine concern t dealership service center I've ever experienced. I didn't even realize there were dealerships out there with this level of care and genuine concern that your experience was the best it could possibly be. More

by dswaggard Verified Customer Verified Customer

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The service writer Melisa was fantastic but was disappointed the tec didn’t assemble my rear seat correctly, and I had to bring the truck in again to get it repaired . disappointed the tec didn’t assemble my rear seat correctly, and I had to bring the truck in again to get it repaired . More

by jwhitef50 Verified Customer Verified Customer

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Melissa is great to work with, and is very helpful. My only issue with this experience is that this part was not replaced when I originally mentioned the problem the last time my vehicle was in for ser My only issue with this experience is that this part was not replaced when I originally mentioned the problem the last time my vehicle was in for service. I am thankful this time that Melissa was able to order the part and not take the vehicle in until the part arrived so that I was not without my vehicle for an extended time. More

by mjramer Verified Customer Verified Customer

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She was great got me in for oil change and did updates on my vehicle while I waited. on my vehicle while I waited. More

by Garry Verified Customer Verified Customer

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Very helpful and caring team! Melissa in the service department always takes the stress off with all her help! I recommend to everyone! Customer service is top notch!! Melissa in the service department always takes the stress off with all her help! I recommend to everyone! Customer service is top notch!! More

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Was very easy and all went well took care of couple recalls and serviced my Jeep recalls and serviced my Jeep More

by Garry Verified Customer Verified Customer

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You returned my van after having it 4 weeks and the issue was not fixed. I realized this on the drive home after picking it up. I turned around and returned the van to you. I had to make yet another trip up was not fixed. I realized this on the drive home after picking it up. I turned around and returned the van to you. I had to make yet another trip up to Klaben to drive it with a manager and show you the problem. I am a mom of four (2 of whom have disabilities) and I have to drive 35 minutes to get to Klaben. Melissa just called a couple days ago (6 weeks after dropping the car off to you) and said you have finally found the problem and the part should arrive within 5-7 business days. By the time I get my car back, you will have had it nearly 2 months to make this repair. I purchased this van from Klaben in April. It was used with only 6k miles on it. Since that time, it has been in your shop twice. The first time, you had it for 2 weeks. Now, 6 weeks so far. It’s pretty unbelievable for a van that I purchased nearly new. Melissa has been fine to work with and has listened to me well. But, I am disappointed in the van that Klaben sold me and I am certainly disappointed in the team of mechanics who have taken so long to make repairs to this vehicle. My local shop can get parts faster than you and make repairs quicker. This should not be the case. More

by mjramer Verified Customer Verified Customer

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Klaben was very helpful with the multiple problems I had with my 2009 Wrangler Jeep. They identified all of the problems giving them the level of need for repair so that I could make my decisions must easie with my 2009 Wrangler Jeep. They identified all of the problems giving them the level of need for repair so that I could make my decisions must easier for cost. More

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