Max Caplin
Max Caplin at Crest Volvo Cars
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Max Caplin

Volvo Certified Sales Manager

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

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4.9
46 Reviews

Dealership Experience

7 yrs, 8 mos

Industry Experience

7 yrs, 8 mos

Languages Spoken

English English

4.9

46 Reviews

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46 Reviews of Max Caplin

November 15, 2024

Dealership Rating
Employee Rating

Thank you Juan for making the whole process as smooth and easy as possible. You helped me buy the car of my dreams. Thank you for your patience. I do appreciate the patience and time that you spent on me fig More

by Vittoria Orozco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 19, 2024

Crest Volvo Cars responded

Thank you for your kind words and for taking the time to share your experience! We are so glad to hear that Juan and Brandon were able to make your car buying process smooth and enjoyable. It's fantastic to know that Juan took the time to understand your needs and helped you find the car of your dreams, while Brandon made sure you were fully informed about your warranties. Your recommendation means a lot to us, and we will be sure to pass along your thanks to both Juan and Brandon. If you need anything else in the future, don't hesitate to reach out. Enjoy your new car, and thank you again for choosing us!

November 02, 2024

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I would have to say that this new car buying experience has been the best I have experienced in my life time. Nash Abir and Max Caplin presented the highest of respect and professionalism to me throughout More

by jacksonjf11
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Nash Abir, Brandon Navarro

Nov 05, 2024

Crest Volvo Cars responded

Thank you for sharing your fantastic experience with us! We're thrilled to hear that your car-buying journey was the best you've ever had. Nash and Max are indeed valuable members of our team, and it's wonderful to know they provided you with respectful and professional service throughout the entire process. We truly appreciate your kind words and the perfect rating for their efforts. Enjoy your new XC60, and we look forward to seeing you again soon!

July 31, 2024

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I had an awesome experience at Crest Volvo. I traded my XC60 for an upgrade to an XC90 Recharge. Gage Rucker my sales consultant did a great job helping me find the right vehicle. Max Caplin my More

by e2ortiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gage Rucker , Madolyn McPhail

Aug 01, 2024

Crest Volvo Cars responded

Thank you so much for your fantastic review! We’re thrilled to hear that Gage, Max, and Madolyn made your experience at Crest Volvo exceptional. It’s wonderful to know that their kindness, patience, and follow-up contributed to your satisfaction with your new XC90 Recharge. We truly appreciate your recommendation and are grateful for your trust in our team. If you need anything else or have further questions, don’t hesitate to reach out. Enjoy your new ride!

May 15, 2024

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Andrew R. was absolutely fantastic! He’s patient, has a great personality, showed me every car I asked about, educated me on the history of Volvo and the model More

by Katherine Reel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorge Ramirez , Andrew Royalty

May 16, 2024

Crest Volvo Cars responded

Thank you for the fantastic review! We're thrilled to hear that you had a positive and pressure-free experience at Crest Volvo Cars, especially with Andrew R.'s assistance. Andrew's patience, personality, and product knowledge are truly valuable assets to our team. It sounds like he went above and beyond to show you the cars you were interested in, educate you on Volvo's history, and guide you through the car-buying process. We'll be sure to share your kind words with Andrew – he'll be delighted to know how much you appreciate his efforts. At Crest Volvo Cars, we strive to provide a pressure-free environment where our customers feel comfortable asking questions and exploring their options. We're glad Andrew embodied that philosophy during your visit. Thanks again for choosing Crest Volvo Cars. We look forward to seeing you again in the future, perhaps for a service appointment on your new Volvo!

May 08, 2024

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Greg was great to work with! He was prompt to assist when we walked in the dealership and made the sales process as smooth as possible. I’d recommend to anyone to work with Greg. More

by Soojin Kim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Koffi Niamke, Greg Bryan

May 09, 2024

Crest Volvo Cars responded

Thank you for the fantastic review! We're thrilled to hear that Greg made your car buying experience so smooth and positive. We understand car shopping can be stressful, so kudos to Greg for exceeding your expectations! We'll be sure to pass on your kind words to Greg – knowing he made your experience great and that you'd recommend him to others is a true testament to his customer service skills. The entire Crest Volvo Cars team appreciates your business!

May 06, 2024

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Employee Rating

Wonderful experience dealing with Greg Bryan, Max Caplin and Crest Volvo when purchasing our Certified 2021 Volvo S90. Greg provided all the information we needed and anticipated what we would need! He re More

by AnnaS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Koffi Niamke, Greg Bryan

May 07, 2024

Crest Volvo Cars responded

Thank you for the fantastic review! We're absolutely thrilled to hear about your wonderful experience purchasing a Certified 2021 Volvo S90 from Crest Volvo Cars. It sounds like Greg Bryan truly went above and beyond to ensure a smooth and informative process. We appreciate you mentioning how he anticipated your needs, responded quickly, and provided all the necessary information. That level of attentiveness is what we strive for in all our sales associates. We'll be sure to pass on your kind words to Greg – he'll be delighted to know he exceeded your expectations! Max Caplin's positive contribution in the Finance Department is fantastic to hear as well. A seamless experience throughout the entire purchase journey is important to us, and it sounds like both Greg and Max played a key role in achieving that for you. We're especially grateful for your kind words about our facility, staff, and the "extras" you received. Creating a first-class operation is a priority at Crest Volvo Cars, and your feedback lets us know we're on the right track. The fact that you'd consider driving from Louisiana to Texas again speaks volumes about your experience. That level of loyalty means a world to us! Thank you again for choosing Crest Volvo Cars, and congratulations on your new Volvo S90. We wish you many happy miles ahead!

April 17, 2024

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The experience at Crest Volvo was incredible! Andrew, Braeden, and Max made the process as smooth as possible. Pricing was clear. The test drive experience was helpful and informative. The fina More

by skeedawg
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Braeden Breysacher, Andrew Royalty

Apr 18, 2024

Crest Volvo Cars responded

Thank you for the incredible review! We're thrilled to hear that your experience was so positive. It means a lot to us that Andrew, Braeden, and Max were able to make the car buying process smooth and stress-free. We appreciate you mentioning the clear pricing, informative test drive, and efficient financing process. These are all areas we strive to excel in, and your feedback lets us know we're on the right track. Thank you for choosing Crest Volvo Cars! We look forward to seeing you down the road for your future automotive needs.

April 11, 2024

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Above and beyond expectations! My car was perfect when I picked it up. Felt like I was important to Crest Volvo. More

by Stouder17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nash Abir , Braeden Breysacher, Chad

Apr 12, 2024

Crest Volvo Cars responded

Thank you for taking the time to leave this fantastic review! We're thrilled to hear that your experience exceeded your expectations. At Crest Volvo Cars, we strive to provide exceptional service and ensure your car is in top condition, and it sounds like we achieved both! We take pride in making every customer feel valued, and we're so happy you felt that way throughout your interaction with us. Thank you for recognizing our efforts! We hope you enjoy your perfectly serviced Volvo! Please don't hesitate to reach out to us if you have any questions or need anything in the future.

March 26, 2024

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Employee Rating

Barry and Max were wonderful! They made my first car buying experience in 20 years, absolutely amazing! I had no intention of leaving with a car on Saturday, but the expertise a More

by yvonnea71
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 28, 2024

Crest Volvo Cars responded

This review made our day! Thank you so much for sharing your experience, especially since it was your first car purchase in 20 years. We understand car buying can be stressful, and we're so happy to hear that Barry and Max were able to turn that anxiety into an amazing experience! Their expertise and kindness are exactly what we strive for at Crest Volvo Cars. We'll be sure to pass your kind words on to them – they'll be thrilled to know they made such a positive impact. Congratulations on your new car!

February 26, 2024

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The dealership was great from the beginning experience to the end of the transaction. Worked with Juan, Jimmy, Madeline, and max and the whole crew was professional, warm, and made the process easy. More

by Candyberry2002
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Madolyn McPhail, Juan Perez Cepeda , Jimmy Crosby

Feb 27, 2024

Crest Volvo Cars responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

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