Duncan McPhail
Duncan McPhail at Crest Volvo Cars

Duncan McPhail

General Manager

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
5.0
126 Reviews

Worked with Crest Auto Group since 1998. Originally from Canada, but have lived in Dallas for the past 25 years. Married for 25 years with a lovely daughter, Madolyn. Crest is a great place to buy a car. Seamless and transparent.

Dealership Experience

28 yrs, 4 mos

Industry Experience

30 yrs, 8 mos

Languages Spoken

English English

5.0

126 Reviews

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126 Reviews of Duncan McPhail

August 28, 2026

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Excellent service, as always! Enjoyed working with Bauer (with an assist from my Product Specialist, Gage). Crest never disappoints! More

by Kathie
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Recommend Dealer
Yes
Aug 31, 2026

Crest Volvo Cars responded

Thank you for sharing your experience, Kathie! It's great to hear that Bauer and Gage took such good care of you. We are proud to have a team that consistently delivers the kind of service you deserve, and your kind words mean a lot to all of us at Crest Volvo Cars. We look forward to working with you again!

August 05, 2026

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Always great service department! Lynn Ford always takes good care of my car when I take it in for service! I have been a loyal Crest Volvo customer since we moved to Dallas 15 year More

by Marciaterner
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Recommend Dealer
Yes

Other Employees Tagged: Rico Andani, Locke Reynolds, Lyn Ford, Bryan Bingham , Fabian Salazar

Aug 06, 2026

Crest Volvo Cars responded

Thank you for your wonderful feedback, Marcia! It means a lot to hear that Lynn and our service team have been taking great care of your car. Fifteen years of loyalty says everything, and we are so glad you have trusted us with your vehicle for so long. We look forward to many more years of keeping you on the road with confidence.

June 22, 2026

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The Crest team did a great job of helping me get in to a new Volvo after my previous one was totaled. It was a stressful situation and they made it simple and easy. More

by Cassie S.
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Recommend Dealer
Yes

Other Employees Tagged: Rachael Mergott, Gage Rucker

Jun 23, 2026

Crest Volvo Cars responded

We are thrilled to hear that your experience with our team made such a stressful situation feel manageable. Losing a vehicle unexpectedly is never easy, and we are genuinely glad we could help you find your way into a new Volvo with as little friction as possible.

May 29, 2026

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Ricardo was absolutely amazing! From the moment I walked into the dealership, he was attentive, detail-oriented, and genuinely focused on helping me find the exact car I wanted. More

by 17guisselle
Recommend Dealer
Yes

Other Employees Tagged: Jorge Ramirez, Ricardo Riojas

Jun 03, 2026

Crest Volvo Cars responded

We are overjoyed to hear about your exceptional experience with Ricardo and our team! It's wonderful to know that his attentiveness, attention to detail, and genuine focus on finding the perfect vehicle made such a positive impression on you. We truly appreciate you taking the time to share how Ricardo's patience and professionalism helped make your first Volvo experience smooth and stress-free. Your recommendation means the world to us at Crest Volvo Cars, and we're thrilled that you'll be sharing your positive experience with friends and family. Thank you for choosing us for such an important decision!

May 19, 2026

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Everything went nice and smooth. Hassle free. Exceptional service. Everyone was so attentive and professional. More

by DarielVH
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Recommend Dealer
Yes

Other Employees Tagged: Fabian Salazar

May 27, 2026

Crest Volvo Cars responded

Thank you for the wonderful feedback! We're thrilled to hear your experience was seamless and hassle-free. Our team takes great pride in providing exceptional, professional service. We appreciate you choosing Crest Volvo Cars and sharing your positive experience!

April 26, 2026

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Absolutely the best car buying experience! Allan, the salesperson, was extremely knowledgeable and super professional More

by L De Nicolo
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Recommend Dealer
Yes

Other Employees Tagged: Jeremi Chapman, Tyler Barna, Alan Orozco , Tim Taylor

Apr 27, 2026

Crest Volvo Cars responded

Thank you immensely for sharing your outstanding experience with us at Crest Volvo Cars! We are thrilled to hear that you had such an exceptional car buying journey. It's wonderful to know that Allan provided you with the knowledgeable and professional service that made your experience so positive. We take great pride in having team members who demonstrate expertise while maintaining the highest standards of professionalism. Your feedback truly means the world to us and reinforces our commitment to delivering exceptional service to every customer who walks through our doors.

April 23, 2026

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Great experience! It was easy and I love my new car! They made everything so easy! More

by Kerrietaylor
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Recommend Dealer
Yes

Other Employees Tagged: Mike Stock, Tyler Barna , Ally Gallagher, Tim Taylor

Apr 24, 2026

Crest Volvo Cars responded

We are delighted to hear about your wonderful experience with us! It's fantastic that the process was smooth and straightforward for you. Knowing that you're loving your new vehicle truly makes our day. We work hard to make car buying as seamless as possible, so hearing that everything felt effortless is exactly what we hope for. Thank you for choosing Crest Volvo Cars and for taking the time to share your positive experience!

April 21, 2026

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Love this dealership and it's employees! From Sales to Service and everything in between are very professional and friendly. A special shout-out to Rico, Max, Locke and Madolyn for a seaml More

by Deb
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Recommend Dealer
Yes
Apr 22, 2026

Crest Volvo Cars responded

We are thrilled to hear about your wonderful experience with our team! Your kind words about our sales and service departments mean so much to us. It's fantastic to know that Rico, Max, Locke, and Madolyn were able to make your vehicle purchase such a smooth and enjoyable process. We take great pride in having dedicated professionals who genuinely care about creating positive experiences for every customer. Thank you for choosing Crest Volvo Cars and for sharing your recommendation with others!

April 08, 2026

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Crest Volvo from Delivery to service has been absolutely amazing. Minor hiccup when taking delivery of vehicle but Crest went above and beyond to rectify the issue and get us back on the road. I’d like to p More

by Mcasarez67
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Recommend Dealer
Yes

Other Employees Tagged: Locke Reynolds, Mike Stock , Fabian Salazar

Apr 08, 2026

Crest Volvo Cars responded

Thank you for the outstanding review! We're thrilled that Mike Stock, Locke, and Fabian Salazar exceeded your expectations from purchase to service. We're proud our team went above and beyond to resolve the delivery issue quickly. Your confidence in choosing Crest Volvo for all your future needs means everything to us!

April 04, 2026

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Everyone there is amazing to work with! Wouldn’t buy a car anywhere else! Fantastic experience! More

by FISHERFAM04
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Recommend Dealer
Yes
Apr 08, 2026

Crest Volvo Cars responded

We are thrilled to hear about your wonderful experience with our team! Your enthusiasm for working with our staff means everything to us. It's fantastic to know that you felt so well taken care of that you would choose us again for future vehicle purchases. We truly value customers like you who take the time to share such positive feedback about their experience. Your satisfaction is what drives us to maintain the high standards we strive for every day.

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