Matthew Melino
Matthew Melino at Vision Hyundai Henrietta Rochester

Matthew Melino

Service Advisor

Vision Hyundai Henrietta Rochester

2525 West Henrietta Rd
Rochester, NY 14623

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4.6
198 Reviews

Dealership Experience

5 yrs, 9 mos

Languages Spoken

English English

4.6

198 Reviews

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199 Reviews of Matthew Melino

May 24, 2025

Dealership Rating
Employee Rating

Very busy but pleasant place. I enjoyed the warmth of the employees and I will be back!! More

by Country Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 20, 2025

Dealership Rating
Employee Rating

First, my service advisor Matt Melino was great about keeping in communication with me during the 2+ weeks my car was there while they tried to find what was causing the problem. And I sure appreciated More

by Vika
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Melino

May 22, 2025

Vision Hyundai Henrietta Rochester responded

Thank you for bringing this to our attention, Victoria. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

May 19, 2025

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Employee Rating

Very fast reliable great customer service took care of all my needs. Great at following up. More

by Junenjess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2025

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 14, 2025

Dealership Rating
Employee Rating

Matthew scheduled me for an oil change in 3 Months that I didn’t request They repaired the back up camera recall but the technician clearly didn’t check the camera when he was done because it was blurry. More

by HAGERPARK
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 16, 2025

Vision Hyundai Henrietta Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 14, 2025

Dealership Rating
Employee Rating

I brought my Hyundai Elantra in for some suspension noises. I was pleasantly surprise by the attention to my needs. Not only did they give me a car to drive while my car was in getting repaired, bu More

by MAG7324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2025

Vision Hyundai Henrietta Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 08, 2025

Dealership Rating
Employee Rating

Prompt and communicative Solved the issue I came in for and didn't resist when I said no to a suggested service More

by pdmerges
Recommend Dealer
Yes

Other Employees Tagged: Matthew Melino

May 16, 2025

Vision Hyundai Henrietta Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 08, 2025

Dealership Rating
Employee Rating

They were able to get me in and out within 90 minutes. They were helpful and friendly. More

by gwash1963
Recommend Dealer
Yes

Other Employees Tagged: Matthew Melino

May 16, 2025

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 07, 2025

Dealership Rating
Employee Rating

I bought a car 6 months ago and already needed an essential part of the car that was supposedly inspected and sold as certified. I waited almost 4 hours for this thing to be done. The only positive t More

by Nicholasqcriss
Recommend Dealer
No

Other Employees Tagged: Matthew Melino

May 02, 2025

Dealership Rating
Employee Rating

They seem to solve my sport sonata problems! !! No problems every time, I had an issue with a 2018 sport sonata! Very Pleased!!! More

by LSTROMAN720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2025

Vision Hyundai Henrietta Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 28, 2025

Dealership Rating
Employee Rating

Great place to have your car repairs. I called and got the appointment I wanted. Wry accommodating More

by MAG7324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier

Apr 30, 2025

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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