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Matthew Melino

Overview Reviews (188) Inventory (329)

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Matthew Melino

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Matthew Melino

Service Advisor

Vision Hyundai Henrietta Rochester

2525 West Henrietta Rd
Rochester, NY 14623

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4.6

188 Reviews

Overview Reviews (188) Inventory (329)

Dealership Experience

5 yrs, 8 mos

Languages Spoken

English

4.6

188 Reviews

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188 Reviews of Matthew Melino

April 18, 2025

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Employee Rating

The service is okay however the service department does not have a paper floor mat so I have to clean out the floor because of the mud not have a paper floor mat so I have to clean out the floor because of the mud More

by binhtran24

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Recommend Dealer

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April 04, 2025

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Great service. Vehicle ready sooner than expected. Customer service very professional and courageous, addressed concerns. Thanks Vehicle ready sooner than expected. Customer service very professional and courageous, addressed concerns. Thanks More

by NYCSHARP22

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Alexandra S.

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Apr 08, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 03, 2025

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Friendly, Quick, Precise, to the point with service and delivers good quality, customer service care delivers good quality, customer service care More

by cohami6541

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Apr 04, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 03, 2025

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They are very helpful and always know what needs to get done. I always feel welcome and appreciated. done. I always feel welcome and appreciated. More

by andre365

Verified Customer

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Recommend Dealer

Yes

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Apr 04, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 31, 2025

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Great service coordinator. Needed some additional work which they fit into my scheduled oil change appointment. Needed some additional work which they fit into my scheduled oil change appointment. More

by dcator1006

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Michelle Murphy

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Apr 01, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 28, 2025

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Employee Rating

My new Santa Cruz needed a new windshield, I was given a Kona to drive while it was being ordered and serviced. Matt even helped me put my new weather tech mats in?? Kona to drive while it was being ordered and serviced. Matt even helped me put my new weather tech mats in?? More

by Casinodj49

Recommend Dealer

Yes

Other Employees Tagged: Matthew Melino

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Apr 01, 2025 -

Vision Hyundai Henrietta Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 27, 2025

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Employee Rating

Service is good, but the front desk members, some of them need proper training as to how to be courteous/honest towards customers need proper training as to how to be courteous/honest towards customers More

by sriradhika

Verified Customer

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Recommend Dealer

Yes

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Mar 27, 2025 -

Vision Hyundai Henrietta Rochester responded

We appreciate your feedback and are eager to better your return experience.

March 21, 2025

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Good try to fine the problem good work take your time whit mine car Thank you whit mine car Thank you More

by joannew110

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Recommend Dealer

Yes

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Mar 25, 2025 -

Vision Hyundai Henrietta Rochester responded

March 15, 2025

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Employee Rating

Hectic and loud with construction. 2nd straight time they did not complete tire rotation. End 2nd straight time they did not complete tire rotation. End More

by justin.walker911

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Recommend Dealer

Other Employees Tagged: Matt Chevier

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Mar 18, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for bringing this to our attention, Justin. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

March 10, 2025

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Employee Rating

I couldn’t be happier with the service here. Everyone is so kind and helpful. Brandon is such a blessing to me. I am very pleased with all the service members and their kindness towards me. Everyone is so kind and helpful. Brandon is such a blessing to me. I am very pleased with all the service members and their kindness towards me. I will continue to be part of Hyundai for a very long time. More

by christinacarducci

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joe Foster, Greg Melino, Mike J., Matt Chevier, Alexandra S., Quoc H. , Shelly Allen, Tylor Barnhart, Zach Davern, Brandon

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