Matthew Haiken | Page 12

Buyer Beware Unfortunately, I had to give 1 star because there wasn't an option for 0 stars. Let me start by saying, I had worked at a large auto dealer in NJ Unfortunately, I had to give 1 star because there wasn't an option for 0 stars. Let me start by saying, I had worked at a large auto dealer in NJ for about 4 years (left about 9 months ago to pursue a new career). The age old saying, you shop at the beginning of the month and buy at the end of the month holds true. A dealer is always looking to move metal off the lot and you can get your sweetest deal then. I had been shopping for a new vehicle, or in this case a 1 year old vehicle when I saw on Autotrader a 2015 Subaru WRX with 22,000 miles at "Prestige" Volvo. It was August 1, and knowing that a dealer will steal the 1st of the month and report sales for the previous month, I knew I might have a pretty good shot at getting a good deal on the vehicle, so I went down to view the car. Sales guy worked with me pretty well, and I got an okay value for my trade and was able to negotiate what I thought was a good value for the 2015 Subaru; this isn't where I had any problem. Upon taking the car (same day), I was a mile down the road when a light popped on the dash- I read the manual when I got home and it was a windshield washer fluid level light. I popped the hood, and it was bone dry; thought it to be pretty odd and knowing that, and have worked at a car dealer ALL USED vehicles still under factory warranty have to go through service. The service department of all wants to look at the vehicle to try and up-sell the sales team on prepping the vehicle whether it needs brakes, tires, windshield wipers, oil change, etc. or nothing at all because they will pack it into the price of the vehicle and pass it on to the consumer who in turn buys it. It's a win-win for the dealer... the service department gets paid and so does the sales department. So it got me thinking, if they didn't fill the washer fluid (which took an entire gallon jug of it when i bought it from autozone), did this vehicle go through the service inspection? I proceeding to check the oil... It was Black, I mean BLACK. I called the dealer and spoke to the sales person, and they said bring it in and we will service it. I asked them to produce the R/O (repair order) that was originally opened on the vehicle... they danced around the question and never produced it. Frustrated, I just had them change the oil and left. About 2 1/2 weeks later, I had a Certified Subaru Dealer look at the vehicle.... turns out the vehicle needed a brand new clutch.... Now i was upset, because I went back into my paperwork I signed at "prestige" Volvo I bought the vehicle from, and no where on the paperwork is there a mention about remaining factory warranty or any warranty from the selling dealer. (The Subaru Manufacture warranty is 3/36,000) Again, having worked at a dealer in the state of NJ, all vehicles in the state must be sold with a "buyer's guide" and MUST be signed by the purchasing party of the said vehicle which reflects the warranty on the vehicle being sold; whether it is an "as-is", "balance of factory", or warranty provided by the "dealer." This may have been naive by me not noticing the buyer's guide in my paperwork, but it is still the job of the finance department to produce it for you to sign when sitting down in the box with them... Needless to say, I attempted multiple times to contact the dealer General Manager, the sales person, or the service department at Prestige Volvo... I have hear nothing back since doing so. So my goal is to provide consumers like my self the awareness of Prestige' lack of... I guess you can say customer "serviceability?" Perhaps this will get their attention/response back to me as I post on GOOGLE, YELP, and every other social media platform... P.S. I hope this post was helpful for those looking at buying a vehicle from "prestige' Volvo. More

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The best car buying experience ever First let me premise by saying I NEVER write reviews. I really never felt that excited or motivated to do so. However, this time I felt obligated. First let me premise by saying I NEVER write reviews. I really never felt that excited or motivated to do so. However, this time I felt obligated. I am 47 years old, and have been buying or leasing cars since my mid 20's. I just leased an XC90 from Prestige Volvo in East Hanover, and it was the best experience in car shopping I have ever had. I want to publicly extend a huge thank you to my salesperson, Ron Langstrom. Truly the hardest working salesperson I have ever known, who knows his Volvos inside and out. What a great guy, always made me feel he was on my side doing everything he could to get me in the car of my choice and out the door. Thanks Ron and everyone at Prestige!! sincerely, Erik More

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Fantasic! Prestige Volvo is a top notch Volvo dealership. Excellent team of people whose first priority is to make their customers happy. And that they do! From Prestige Volvo is a top notch Volvo dealership. Excellent team of people whose first priority is to make their customers happy. And that they do! From Sales, to Service to their management team....all top notch professionals, experts in their field who go above and beyond to make sure their customers are happy. Prestige Volvo is by far the best dealership experience I have ever had. Would not go any where else. More

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Fantastic dealership We cannot say enough about Prestige Volvo. Everyone there simply goes above and beyond to make the experience hassle-free and actually enjoyable. We b We cannot say enough about Prestige Volvo. Everyone there simply goes above and beyond to make the experience hassle-free and actually enjoyable. We bought our first Volvo almost a year ago and Ron Landstrom was our salesperson. We were looking for a replacement for our Mercedes GL 450 and were evaluating the new XC90. Ron enthusiastically pointed out the features of the newly remodeled SUV including many important safety features. It was clear that he wasn't just trying to sell a car but passionately believed it was the safest and best SUV on the market. He was sincere, courteous and genuinely cared about our experience. It was simply a pleasure working with him. Matthew Haiken, the General Manager, was phenomenal. He literally treats you like family, with the utmost respect, honestly and courtesy. It is clear that Prestige Volvo is a unique dealership which is not simply selling cars, but building relationships with its clients. Our experience was unparalleled and we are happy to refer our friends and family to Prestige Volvo. This may have been our first Volvo. But, it definitely won't be our last! More

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Exceptional The new S90 is truly a remarkable new car on the road! Matthew Haiken saw to it that the car was delivered on time and was welcoming to the beautiful The new S90 is truly a remarkable new car on the road! Matthew Haiken saw to it that the car was delivered on time and was welcoming to the beautiful new facility. He answered all of our questions and saw to it that the entire process ran smoothly. Ron Landstrom was exceptional in taking me through the process of learning the electronics! I admire his patience. He was professional and his follow up and availability to me is very much appreciated! More

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Everything about PrestigeVolvo was absolutely AMAZING!!! Talking to Irene on the phone to inquire about my Lexus SUV, she was so friendly and extremely helpful, caring, and worked with me and I received the Talking to Irene on the phone to inquire about my Lexus SUV, she was so friendly and extremely helpful, caring, and worked with me and I received the deal I asked. In the parking lot I was greeted by Tina, simply amazing, friendly, and knowledgeable . She made my car buying experience feel like I was in my friend's home. Prestige Volvo environment felt so comfortable, I felt no pressure. Everyone at Prestige Volvo were friendly and warm, making my experience simply amazing. This is by far my best dealership experience and would recommend to everyone looking for a new vehicle. More

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The WORST experience EVER!!!!!!!!!!!!!!!!!!! VERY DISLOYAL!! I recently purchased a 2016 XC60-R Design from Prestige Volvo estimated cost of around $60K and I have had a complete nightmare since the purchase of I recently purchased a 2016 XC60-R Design from Prestige Volvo estimated cost of around $60K and I have had a complete nightmare since the purchase of the vehicle dealing with Prestige. They don't return my phone calls, they lie and they do not know the meaning of customer service, they are only interested in getting your money and not keeping their promises! I had to contact the Volvo Corporate offices to have them assist me with my car set up that my salesperson never even took the time to explain to me?! I am working on a formal complaint with my contact at to the corporate offices of Volvo and I plan to take this all the way to the top to the CEO of Volvo Martin Lundstedt for this horrible classic situation of a dealership "only interested in your money and not keeping their promises to their customers". If I could return the car today, I would! I always here about these situations but never thought this would happen to me. My goal is to spread awareness and to ensure that it doesn't happen to anyone else! Spread the word and KEEP AWAY from PRESTIGE VOLVO! You will thank me!!! More

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Purchasing of Volvo XC90 was easy. I believe this is my seventh Volvo with Prestige. I know when I deal with Prestige I am getting the best deal. I love my new XC90. This is the best I believe this is my seventh Volvo with Prestige. I know when I deal with Prestige I am getting the best deal. I love my new XC90. This is the best SUV/Car I have ever owned. Thanks Matt ,Amber & Pat More

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Trade in-Volvo #7 I traded in my 2015 Premier S60 for a loaded 2013 Platinum S60. This is my 7th Volvo at Prestige & the service/detail to attention continues to be top I traded in my 2015 Premier S60 for a loaded 2013 Platinum S60. This is my 7th Volvo at Prestige & the service/detail to attention continues to be top notch. The updated facility is beautiful as well. My former salesperson is no longer with Prestige so I worked with Deborah Amster who was recommended to me by Pat Masone the Finance Mgr who is very knowledgeable & helpful in many facets. He has always treated me fairly & makes the #'s work! Deb's hardworking approach, knowledge of the products, and accessibility are second to none. She has mastered the very difficult art of multitasking! Although my 2013 S60 was in great shape, everyone there made sure it was perfect! A special thanks to Jay Rosen & Patricia Sommerville for the extra efforts in getting my "new" car in perfect condition. I would enthusiastically recommend this dealership to all. Lastly, thanks to Matthew Haiken the GM for getting the ball rolling and helping culminate the deal on my new car. More

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White Glove Service I recently purchased a gorgeous blue BMW 328i Coupe from Prestige. I give this dealer 5 well-earned stars. Everything about the experience (from the I recently purchased a gorgeous blue BMW 328i Coupe from Prestige. I give this dealer 5 well-earned stars. Everything about the experience (from the initial IM contacts and emails to completion of deal) has been nothing short of spectacular. This dealership takes its reputation very serious and they made every effort to ensure I was comfortable with them. Tina - you rock! The thorough walk-around video you made with the car prior to my decision to visit was what tilted me over the edge and onto the dealership lot. Many thanks for making the trip so worth it! Also - many thanks to everyone that I met that day. I had not one negative experience with anyone. There seems to be a thoughtfulness behind the staff they employ. It's felt and it shows. me make a satisfying decision. I DID. I had visited a dealership in PA the previous week and was largely underwhelmed by the lack of enthusiasm or warmth. I wish the staff at Prestige nothing but the best! You guys have earned all those great reviews out there. Glad to be a part of that. More

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