Matthew Felix Thwaits
Matthew Felix Thwaits at Tucson Subaru
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Matthew Felix Thwaits

Service Advisor

Tucson Subaru

4901 N Oracle Rd
Tucson, AZ 85704

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4.8
41 Reviews

Dealership Experience

4 yrs, 7 mos

Industry Experience

4 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

4.8

41 Reviews

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41 Reviews of Matthew Felix Thwaits

September 10, 2024

Dealership Rating
Employee Rating

Our salesman Chris Smith was extremely professional, personable and knowledgeable. Every question I asked about specs for numerous vehicles he always had an immediate answer. Him and Sean our finance of More

by Gary M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Smith, Sean Johnson

Sep 10, 2024

Tucson Subaru responded

Thank you Gary. It was great being able to assist you and Kelli with the Ascent and Outback purchases. I truly appreciate your business Chris

Sep 10, 2024

Tucson Subaru responded

Thank you! -Sean

June 07, 2024

Dealership Rating
Employee Rating

CJ was a great salesman to work with and went above and beyond making sure all of our organization's needs were met. Looking forward to future business with your dealership! More

by jrutherford1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: CJ Nichols, Jennifer Duran

Jun 10, 2024

Tucson Subaru responded

It was great to work with you and your team. I look forward to the day we meet again. Thank you, CJ

Jun 13, 2024

Tucson Subaru responded

Thank you!~Jennifer

June 03, 2024

Dealership Rating
Employee Rating

I am a loyal Subaru customer since 1995 when I got my first just before graduating from professional school. Every time I have gone to buy a new car (its only been 3 in 29 years, lol), Subaru always com More

by Cindy G
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 03, 2024

Tucson Subaru responded

Thank you for review!

Jun 03, 2024

Tucson Subaru responded

Thank you Cindy G, It was my pleasure to help you out with your new Subaru. Congratulations Kevin McD.

Jun 03, 2024

Tucson Subaru responded

Thank you! You were a pleasure to work with :) Enjoy your new Subie! ~Jennifer

May 27, 2024

Dealership Rating
Employee Rating

This dealer was very welcoming and the salesperson was great at listening to our needs. More

by jason.defrates
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 27, 2024

Tucson Subaru responded

Thank you for the review!!! Traci

March 25, 2024

Dealership Rating
Employee Rating

My specific need was handled promptly and cheerfully by Matt. He provided a loaner car if needed. More

by TucsonLynne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 21, 2024

Dealership Rating
Employee Rating

Excellent attention to detail. Friendly and welcoming. The sales and finance departments were great to work with. More

by linnkari1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 03, 2024

Tucson Subaru responded

Thank you so much for the wonderful review! Enjoy your new Car! -Monica

February 08, 2024

Dealership Rating
Employee Rating

i really liked the dealership and how they ran the establishment, it was very professional, yet welcoming! i’m glad i chose to buy a car from subaru! More

by regan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 08, 2024

Tucson Subaru responded

You and your mom were so great to work with! Enjoy your new Subie!~Jennifer

Feb 09, 2024

Tucson Subaru responded

Thank you so much for your kind review, we appreciate it. Darla

Feb 10, 2024

Tucson Subaru responded

Thank you for the review! - Joseph Z

December 11, 2023

Dealership Rating
Employee Rating

This is the top rated Subaru dealer for a reason. The people are great, they do what they say they are going to do, and are always cheerful as they do it. More

by djparkin01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Gregg, Brittney Ottaviano

Dec 18, 2023

Tucson Subaru responded

Thank you so much for the wonderful review. We love taking care of all of our Subaru family. Scott G

September 02, 2023

Dealership Rating
Employee Rating

Very pushy service employees - don't go here unless you WANT TO PAY WAY MORE! More

by finallybbs2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Ford, Jesse Friedman, Scott Gregg, Jade Hilliard, Artie Gonzales, Dyleen Chavez , Jordi Acosta, Richard Drow, Philip Gil

Sep 11, 2023

Tucson Subaru responded

Hello, my name is Scott Gregg and I am the service director at Tucson Subaru. We strive to provide an extraordinary service experience for every customer, every time. I am sorry if you do not feel that way. We feel it is our responsibility to provide every customer with the recommended needs of their vehicle and let them decide what they would or would not want to proceed with. We believe in full transparency and no pressure. If you would like to discuss this further, please contact me at sgregg@tucsonsubaru.com or call me at 520-290-4243. Thank you for your feedback and thank you for being a Tucson Subaru customer.

August 14, 2023

Dealership Rating
Employee Rating

This Subaru dealership is very well kept. The staff was very friendly. Estevan Rosas, was kind,patient and very professional and knowledgeable about the Subaru product he was selling us. We More

by salbeltran7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 14, 2023

Tucson Subaru responded

We really appreciate it! Thank you!

Aug 14, 2023

Tucson Subaru responded

Thank you for the review!!! Traci

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