Matt Smith
Matt Smith at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
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Matt Smith

Collision Estimator

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.5
15 Reviews
4.5

15 Reviews

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15 Reviews of Matt Smith

January 16, 2025

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Employee Rating

Always friendly, quick and professional service. Have been using them for 10 years now, 4 new trucks over that time and all service even though 30 miles from my house. More

by DEFENDERONTHEROAD
Service Price Transparency
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Recommend Dealer
Yes
Jan 17, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! I truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur over the past 10 years and I am thrilled to hear about your positive experiences with our friendly, quick, and professional service. Don't hesitate to visit us again! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 08, 2025

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Matt in the body shop is fantastic! !! He kept me updated on my car repair! I really appreciated his knowledge and helped me so much! More

by cwalker92
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Recommend Dealer
Yes
Jan 09, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! I'm thrilled to hear that Matt in the body shop provided you with fantastic service and kept you updated on your car repair. Your appreciation for his knowledge and assistance means a lot to us at James Wood Chevrolet Buick GMC Decatur. I hope to see you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 01, 2025

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A employee had stolen a high visibility work jacket from my car. I want it back More

by HUGO_FRAGA
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Recommend Dealer
Yes
Jan 04, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We acknowledge your review and are currently looking into the events you’ve detailed.

December 06, 2024

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Employee Rating

Mr. Estes is a breath of fresh air!! I have visited numerous dealerships to determine the best make /model of pick-up truck that would be a great fit for me. I’ve probably worked with more than ten di More

by bighands_ah1
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Recommend Dealer
Yes
Dec 09, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! I'm thrilled to hear about your experiences with both Clay and Shawn at James Wood Chevrolet Buick GMC Decatur. It’s great to know that Clay could assist you so well with your new 2025 Silverado 2500 and provide you with the guidance you needed for the transition from your 2006 Silverado 1500HD. I'm proud to have employees like Clay and Shawn, who truly care about our customers and their needs. Your support means the world to me, and I can't wait to welcome you back this month to explore SUVs for your wife. Thank you for recommending us to your friends and family! I look forward to continuing to serve you. Safe travels in your Silverado! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 05, 2024

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Employee Rating

A/C compressor in 2015 Denali Yukon failed on the way to James Wood’s body shop after a minor accident. After the Body Shop shop, the service department was ready with parts and repaired to my satisfaction More

by Dr B
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Recommend Dealer
Yes

Other Employees Tagged: Bryan Stanley

Dec 06, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that you were satisfied with the repairs made to your 2015 Denali Yukon, especially getting that A/C working perfectly for those hot Texas days! At James Wood Chevrolet Buick GMC Decatur, I always strive for excellence by using new GM parts and ensuring our customers are pleased with their service. I look forward to seeing you again for any future needs! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 02, 2024

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Employee Rating

Shawn Hoe was my service man and he took care of me like he always does , I've been coming to James woods for many years and Shawn is my go to guy More

by SHAKEY6959
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Recommend Dealer
Yes
Dec 04, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that Shawn consistently provides excellent service for you at James Wood Chevrolet Buick GMC Decatur. I appreciate your loyalty over the years and look forward to seeing you again for your future service needs! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 22, 2024

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Employee Rating

Repeat customer many times over. Clay Estes has been great to work with for multiple transactions. More

by tylooney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 22, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I truly appreciate your trust in James Wood Chevrolet Buick GMC Decatur and I am thrilled to hear that Clay has provided you with great service during your transactions. I look forward to working with you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 17, 2024

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Employee Rating

I’ve enjoyed buying multiple vehicles from James Wood Decatur and our salesmen Clay Estes. More

by tylooney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 19, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that you've had a great experience buying multiple vehicles from James Wood Chevrolet Buick GMC Decatur. Clay is indeed a fantastic member of our team, and I'm glad he was able to assist you. I appreciate your loyalty and look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

October 16, 2024

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Employee Rating

Friendly and knowledgeable staff. Always easy to contact and excellent work! I have always had excellent work from them. More

by theschuhs
Service Price Transparency
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Recommend Dealer
Yes
Oct 19, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! We're thrilled to hear that you find our staff at James Wood Chevrolet Buick GMC Decatur to be friendly and knowledgeable. It's our goal to provide excellent service, and we're glad to know that we've met your expectations consistently. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

October 07, 2024

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Employee Rating

I appreciate the ease of the vehicle loan program while repairs were made to my vehicle. My vehicle was having check engine lights for admissions systems. I’d also asked that they figure out why my truck w More

by ECFIRE1967
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Krystal Gipson

Oct 09, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the vehicle loan program and the repairs made to your truck. I understand your frustration about the ongoing starting issues, and I assure you that we take your concerns seriously. Please reach out to me directly, and we’ll work to resolve this issue at your earliest convenience. Your satisfaction is important to us, and we want to ensure your truck is in top condition. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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