Matt Hoover
Matt Hoover at Robert Brogden Buick GMC

Matt Hoover | Page 9

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

Contact Me
4.9
143 Reviews

"AN OUNCE OF PREVENTION IS WORTH A POUND OF CURE"

Dealership Experience

1 yr, 10 mos

Industry Experience

19 yrs, 3 mos

Languages Spoken

English English

4.9

143 Reviews

Write a Review

143 Reviews of Matt Hoover

October 21, 2025

Dealership Rating
Employee Rating

Jim was fantastic to work with and is a stellar professional as was Matt in service and all the other folks as well! Great experience and I'll definitely refer others to buy their next vehicles at More

by jayhawkfireman69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terrie Horton, Jimmy Carpenter

Oct 21, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Jay! We're thrilled to hear that you had a great experience with Jim, Matt, and the rest of our team at Robert Brogden's Olathe Buick GMC. Your referrals mean the world to us, and we look forward to assisting you and your friends in the future. Safe travels in your new vehicle! Sincerely, The Robert Brogden Buick GMC Team

October 11, 2025

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I've been a loyal customer for a long time and will continue because of the great service I have always received! More

by MMORRISON239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lacey Pfannenstiel, Jimmy Stateler , Cedric Mayberry, Katie Terry, La'Nay Patton

Oct 11, 2025

Robert Brogden Buick GMC responded

Thank you so much for your review! We appreciate your loyalty and are glad to hear that you've consistently received great service at Robert Brogden's Olathe Buick GMC. We look forward to serving you again soon. Sincerely, The Robert Brogden Buick GMC Team

October 05, 2025

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Dominic was very attentive and answered all my questions! ! I was very pleased with his customer service. More

by keith78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 06, 2025

Robert Brogden Buick GMC responded

Thank you, Keith! We’re delighted to hear that Dominic provided you with attentive service and answered all your questions. At Robert Brogden's Olathe Buick GMC, we strive to ensure our customers are well taken care of. Your feedback is appreciated, and we look forward to welcoming you back for any future needs. Sincerely, The Robert Brogden Buick GMC Team

October 02, 2025

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Employee Rating

Great customer service, great teamwork! Service is prompt as soon as I pull in, check in prompt and so is finished work More

by pegesue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lacey Pfannenstiel

Oct 02, 2025

Robert Brogden Buick GMC responded

Thank you for your kind words! We truly appreciate your feedback about the great customer service and teamwork at Robert Brogden's Olathe Buick GMC. It's wonderful to hear that you experienced prompt service from check-in to completion. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

September 22, 2025

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Employee Rating

They made it simple and easy to get in and out. No issues what so ever. More

by Bmonz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lacey Pfannenstiel, Jimmy Stateler , Cedric Mayberry, Katie Terry

Sep 22, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that your experience at Robert Brogden's Olathe Buick GMC was simple and easy. We strive to provide a hassle-free process for all our customers. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

September 21, 2025

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Employee Rating

I had a great experience with Matt and he was very informative with my vehicle. More

by CABLUNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with Matt at Robert Brogden's Olathe Buick GMC. Providing informative and helpful service is our priority, and we're glad it showed during your visit. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

September 10, 2025

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Employee Rating

Nice people great attitude quick work will come again. Gave helpful suggestions good snacks thank you More

by GSELVERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Terry

Sep 10, 2025

Robert Brogden Buick GMC responded

Thank you for your kind words! We're delighted to hear that you had a positive experience at Robert Brogden's Olathe Buick GMC. It's great to know that you appreciated our team's attitude, helpful suggestions, and enjoyed the snacks. We look forward to welcoming you back again soon! Sincerely, The Robert Brogden Buick GMC Team

September 01, 2025

Dealership Rating
Employee Rating

Matt Hoover in the Service Department went above and beyond in helping me through this lengthy process of nearly 5 months waiting on the part for my vehicle. After months of frustration I attempted to More

by MICHAEL.KUTSCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan O'Connor

Sep 02, 2025

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us, Michael. We appreciate you highlighting Matt's exceptional support during your lengthy wait for the part; he truly is an asset to Robert Brogden's Olathe Buick GMC. Our team understands your concerns regarding the sales process and the frustration you felt about being upside down on your vehicle. Your feedback is valuable, and we want to reassure you that we strive to treat all our customers with the utmost priority. Please feel free to reach out to us directly if you have any further concerns or if there's anything else we can assist you with. We hope to provide you with a better experience in the future! Sincerely, The Robert Brogden Buick GMC Team

August 27, 2025

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Employee Rating

There were issues with the new car and the dealership did a good job coming to get the car so I didn't have to drive it over there. More

by JoeMike
Service Price Transparency
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Recommend Dealer
Yes
Aug 27, 2025

Robert Brogden Buick GMC responded

Thank you for your feedback, Joe! We appreciate you taking the time to share your experience with us. We're glad to hear that our team at Robert Brogden's Olathe Buick GMC was able to assist you by picking up your car. We strive to provide excellent service and hope to resolve any issues swiftly. Please feel free to reach out to us directly if there’s anything more we can do for you. We look forward to serving you again! Sincerely, The Robert Brogden Buick GMC Team

August 23, 2025

Dealership Rating
Employee Rating

Jimmy Statler was absolutely wonderful in every aspect of helping me with my service. He is extremely knowledgeable about everything needed, great at communicating, and made sure everything was done in the t More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2025

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review, Jimmy! We’re thrilled to hear that Jimmy was able to make your service experience at Robert Brogden's Olathe Buick GMC such a positive one. His knowledge and great communication truly shine, and we’re lucky to have him on our team. We sincerely appreciate your kind words and look forward to welcoming you back next time! Sincerely, The Robert Brogden Buick GMC Team

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