Matt Gilbert
Matt Gilbert at W&L Subaru

Matt Gilbert | Page 13

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.9
165 Reviews
4.9

165 Reviews

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165 Reviews of Matt Gilbert

September 17, 2025

Dealership Rating
Employee Rating

My 3rd poor visit to W&L. I’m done. I will not be returning or recommending. They don’t listen or communicate effectively, they didn’t fix the problem came in for and didn’t k More

by Gaiagreenjewelry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 18, 2025

W&L Subaru responded

Thank you for your feedback. We apologize if there were any communications issues on our end. We take your feedback seriously and will look into your comments to see where we can improve.. Thanks again and have a great day.

September 16, 2025

Dealership Rating
Employee Rating

Friendly,courteous and professional every time we have service. The mechanic showed ull everything that was done,and the service rep was helpful. Can't imagine a more pleasant experience. More

by dubil3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2025

W&L Subaru responded

Thank you so much for the 5-star ratings!

August 30, 2025

Dealership Rating
Employee Rating

I have had at least 10 Subarus from this dealership. I've always had great service. More

by amylmartin10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Owen Long, Pete Picciurro , Tony Barrenechea

Sep 02, 2025

W&L Subaru responded

We greatly appreciate all of your repeat business over the years! If you need anything at all just let us know!

August 29, 2025

Dealership Rating
Employee Rating

Everyone is friendly and very attentive to the customers. When I brought my car in without an appointment because I heard a loud bearing noise, they immediately got it in and completed the service quickly. More

by maxwell.darla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Owen Long, Keayon Williams

Sep 02, 2025

W&L Subaru responded

Thank you for your review and for sharing your feedback with us! Have a great day!

August 29, 2025

Dealership Rating
Employee Rating

Very professional and friendly. .. fast service with great communication. Very happy with my choices here. More

by autumnanjil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Owen Long, Keayon Williams, Pete Picciurro , Tony Barrenechea

Sep 02, 2025

W&L Subaru responded

We are delighted that you had a great service experience here! Thank you so much!

August 25, 2025

Dealership Rating
Employee Rating

Competent service. Great communication. Customer put first. No pressure. Superb company. Lovely amenities. Courteous staff. More

by Originalcyn13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Becky Kline

Aug 26, 2025

W&L Subaru responded

Thanks for your 5-star ratings! Have a great day!

August 21, 2025

Dealership Rating
Employee Rating

Overpriced. Price gouging. Seem very courteous until you get slammed with a bill that don't add up More

by andynels22
Recommend Dealer
No

Other Employees Tagged: Matt Gilbert

Aug 21, 2025

W&L Subaru responded

We're truly sorry to hear you were disappointed, and we’re grateful you took the time to share your thoughts. Feedback like this is an invaluable tool as we work to improve every aspect of the experience. Thanks again, and we wish you all the best.

August 19, 2025

Dealership Rating
Employee Rating

Excellent. Lovely waiting area with complimentary beverage and snack while you waited. It is also pet friendly. More

by henny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Owen Long, Keayon Williams, Pete Picciurro , Tony Barrenechea

Aug 20, 2025

W&L Subaru responded

We're very pleased that you enjoy our comfortable customer lounge and free snacks and drinks! Thanks for the review!

August 16, 2025

Dealership Rating
Employee Rating

Matt was great. He took the time to explain what was done on the car. More

by BARBMYW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

W&L Subaru responded

Thank you so much for the 5-star ratings!

August 09, 2025

Dealership Rating
Employee Rating

Very courteous and keeps you informed during your visit. I love that they have loaner cars that you can use while your car is being worked on. They also have a very comfortable waiting area if you choose More

by CEC1860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 12, 2025

W&L Subaru responded

Thanks so much for your review! We are glad you enjoy our free loaner cars!

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