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Owen Long
Owen Long at W&L Subaru
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Owen Long

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.9
141 Reviews
4.9

141 Reviews

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141 Reviews of Owen Long

May 26, 2024

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Employee Rating

In no time they had the antenna replaced that was knocked off when they ran it through wash. They are friendly, courteous and very helpfu.l. More

by jvcew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don't remember names

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May 28, 2024

W&L Subaru responded

Thank you so much for your understanding. We apologize for the issue with the antenna, and we are glad to have been able to get that fixed for you. If you need anything else, just let us know!

May 23, 2024

Dealership Rating
Employee Rating

When my car was smashed and new cars were not available, they loaned me a car till my new car arrived so I would not be inconvenienced. More

by dewalt0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Long, Donna Gallo, Roy Beck, Colby Coxe, Gavin Faust

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May 28, 2024

W&L Subaru responded

Thank you so much for the 5-star ratings! It was our pleasure offering the loaner! If you need anything at all just let us know!

May 18, 2024

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Employee Rating

Excellent service, kept me informed, respectable. . Highly recommend this dealership for continued service and sales More

by msrall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Tony Barrenechea, Keayon Williams, Gavin Faust , Kimberly Heltzinger

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May 28, 2024

W&L Subaru responded

Thank you, and have a great day!

May 10, 2024

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The service was very prompt in getting our vehicle back on the road. Interacting with employees was excellent. Thanks More

by steele.john11
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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May 14, 2024

W&L Subaru responded

Thanks so much!

May 07, 2024

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Very good customer service from the time I walked on the lot through the whole process. More

by auker3738
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Shoup, Mike Rorke, Dutch (aka Andy) Gonsar

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May 07, 2024

W&L Subaru responded

Thanks for your review!

May 07, 2024

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Employee Rating

All very good. Attitude that came across was you were looking out for my best interest. More

by jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kimberly Heltzinger

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May 07, 2024

W&L Subaru responded

Thanks, Jose! It was our pleasure helping you in service!

April 24, 2024

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Great service and awesome costumer care. They go out of their way to accommodate their clients! More

by jraefeerrar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Tony Barrenechea, Keayon Williams, Gavin Faust , Kimberly Heltzinger

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Apr 25, 2024

W&L Subaru responded

Thanks for the 5-star review!

April 24, 2024

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Fantastic service from start to finish. Love dealing with W n L and will recommend family and friends to them. More

by aez106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 25, 2024

W&L Subaru responded

Thanks! See you next time!

April 21, 2024

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Amazing service department, definitely goes above and beyond to Insure customer satisfaction. Sales department is very upfront and honest with customers. More

by sdeitrich1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Shoup, Donna Gallo, Roy Beck, Curt Reid, Tony Barrenechea, Keayon Williams, Gavin Faust , Kimberly Heltzinger

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Apr 22, 2024

W&L Subaru responded

Thanks for reviewing our service department! Have a great day!

April 20, 2024

Dealership Rating
Employee Rating

Owen was very helpful. The video of my car "check up" was good. It shows transparency on your part. Thank you. More

by ljgula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Apr 22, 2024

W&L Subaru responded

Thank you for sharing your thoughts online! If you need anything else, just let us know!

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